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Cigars.co.za Reviews 792

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional speed and efficiency of both the delivery service and order processing. Many highlight the top-notch quality of the products, often noting the careful and protective packaging that ensures items arrive in perfect condition. The overall service is frequently described as excellent, with people appreciating the smooth and straightforward experience from selection to delivery. However, some customers also noted that payment could be confusing, requiring an initial order creation before payment access. A few other people also raised concerns about the integrity of some product packaging, and a small number of reviewers mentioned receiving cigars with cracks or signs of dryness, suggesting potential issues with humidification.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers consistently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the professional, reliable,... See more

Order

Clients share positive opinions on order. Customers frequently praise the speed and efficiency of the... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more

Company replied

Rated 5 out of 5 stars

I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more

Company replied

Rated 5 out of 5 stars

Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more

Company replied


Company details

  1. Cigar Shop
  2. Lounge
  3. Tobacco Shop
  4. Tobacco Supplier

Written by the company

Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.

My promise to you

Written by the company

You will get the best kept cigars in the fastest way possible!
All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious

Our shipping promise

Same day and next day deliveries

JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)

Contact info

4.9

Excellent

TrustScore 5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great packaging and fantastic service

Great packaging and fantastic service. I also always receive my cigars within a day or two after ordering.

October 15, 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review Morne! We are here to help! =)

Rated 5 out of 5 stars

Gr8 online shopping experience

Regular customer here. As usual the great online store, easy to navigate, with extensive range. Also, quick delivery by Courier Guy, and perfect packaging as usual. My favourite online shopping excursion, good job.

October 1, 2025
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Reply from Cigars.co.za

Thank you so much Rian!! Always here to help and get stogies to be enjoyed!

Rated 5 out of 5 stars

Perfect Place to Purchase Cigars for My Husband!

I buy Cigars for my Husband and enjoy the range, service and whole experience of choosing from such a huge range of Cigars, they always arrive so quickly and I've already stocked up for his Christmas Gift!

September 21, 2025
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Reply from Cigars.co.za

Thank you so much for the awesome review and trust Diane! We are here to help!

Rated 5 out of 5 stars

The speed of the delivery

The speed of the delivery , quick customer support and high quality of the products.

September 9, 2025
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Reply from Cigars.co.za

Muito obrigado Arlette =) We are here to help for anything you need!

Rated 5 out of 5 stars

So far the best SA cigar retailer

So far the best cigar retailer I have found in South Africa. Good selection of cigar brands (although I would love it if they would consider stocking Camacho especially the Connecticut Toros). The cigars are packaged well and protected from drying out. Website is easy enough to navigate and payment is straightforward. Shipment was fast and efficient.

August 25, 2025
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Reply from Cigars.co.za

Thank you sooo much Andre for the awesome review!! Wow, we feel honored!! Really appreciate it!

Rated 4 out of 5 stars

The boxes had previously been opened

The boxes had previously been opened. This should be done with the consent of the purchaser only – and only if it is to check the state of the cigars.
If that is the case it would be a simple matter for the dealer to insert a clickable box in the order form requiring the buyer to confirm whether it is satisfied that the boxes are opened for inspection before sending.
Feeling this, the reason for receiving opened boxes are not known to the buyer.

August 29, 2025
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Reply from Cigars.co.za

Thank you for your review.

We always open the boxes to confirm if all the cigars are in good condition.

Either we don’t open the boxes and the customer complains something is wrong, or either we open the boxes and the customer complains, unfortunately there is no win-win in this situation.

However you could have gotten in touch with us 24hours after receiving the cigars and let us known, we could swop them out with no issues.

In future, if you don’t want the boxes pre-checked, you are welcome to let us know, and we will gladly ship boxes that are unchecked.

Not sure how this reflexes a 3-star rating, but thank you anyway.

Rated 5 out of 5 stars

Awesome service!

Ordered Friday afternoon received my cigars Saturday morning, what great service!

August 22, 2025
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Reply from Cigars.co.za

Thank you so much for your awesome Philip! Much appreciated!

Rated 5 out of 5 stars

A Journey Through Havana’s Finest – An Appreciation

I recently acquired a selection of Cuban classics from your shop, and it has been nothing short of a voyage through cigar excellence. Each stick tells a story—here are mine so far:

Cohiba Siglo I
A petit corona with the soul of a king.
Smooth, refined, and impossibly balanced. Notes of creamy cedar, honey, and a whisper of Cuban terroir from first light to the last satisfying puff. The ash held like a promise kept. A masterpiece in miniature.

Montecristo No. 2
The pyramid of prestige.
Although I have yet to light this legend, its reputation precedes it. The construction is flawless, the aroma rich with potential—I await a moment worthy of its grandeur.

Romeo y Julieta Wide Churchills
Romance in a ring gauge.
Another beauty waiting patiently in my humidor. The weight, the sheen of the wrapper, the faint scent of oak and sweetness—it speaks of quiet evenings and major moments to come.

Partagas Serie D No. 4
The bold classic—smoked and saluted.
Earth, pepper, and dark cocoa roared from first light to final ash. powerful, rich, and unapologetic. This cigar doesn’t whisper—it commands. A true Cuban heavyweight.

Romeo y Julieta No. 2
Elegance uncomplicated.
A perfect petit corona. Smooth, consistent, and deeply satisfying. No bitterness, no ego—just good tobacco, done right. An morning coffee or evening port kind of cigar.

This order was more than a purchase—it was an invitation to slow down, to taste, to appreciate. Your cigars were well-packed, perfectly humidified, and clearly stored with respect. I’ll be back for more… especially once I’ve properly met the Montecristo No. 2.

Thank you for providing not just product, but experience.

August 17, 2025
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Reply from Cigars.co.za

Thank you so much for such a detailed review Shawn! Highly appreciate it! Give a go on new world cigars and let us know how you enjoyed them!

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