Received my first ever car from Cinch this morning. Generally a very good experience with the delivery driver, Lucian. He was very knowledgeable about the car and took time to take me through details... See more
Company replied
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Review summary
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The entire process was great from choosing my vehicle up to collection at Belle Vue, Manchester. The only disappointment was when I collected my car there was no handover or brief introduction to the... See more
Company replied
Second time I've bought with cinch and did a part exchange too, both faff free and easy to arrange. I like having the option of home drop off/pick up especially as I am heavily pregnant! The handover... See more
Company replied
Martin Worton came and helped me with my car twice. He was great, communicative about the time he’d arrive and great at explaining what was going on with the car. He even had a chance to help my mum,... See more
Company replied
Company details
About cinch
Written by the company
Join the nation and cinch it
Absolutely cinch it when you buy your next car entirely online in just a few clicks. Browse a huge range, find one you love, and get it delivered with a 14-day money-back guarantee.
Quality cars and service to match
Only the highest quality cars make the cut, so your perfect ride is perfectly good. And a team of experts is revved up to help you from A to B.
Thousands of cars in one place
With the biggest range of cars to buy entirely online, you’re sure to find a great ride without the run-around.
Just click-click and kick back
Get home delivery or collect on a day and time that suits. Just choose a slot and we’ll do the rest. And we’re so sure you’ll love your new car we’ll collect it for free if you don’t.
Written by the company
Contact info
United Kingdom
- hello@cinch.co.uk
- cinch.co.uk
4.1
Great
62K reviews
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So easy and convenient
So easy and convenient. Just like all online shopping.spoke to an advisor before I reached checkout to clarify everything. You get 2 weeks money back guarantee, no questions asked. Yiu can drive the car around get what checks completed for yourself if need be. And make a final decision. Takes all the back and forth away from trawling car lots/ showrooms.
May 25, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience with Cinch
Buying my car was very easy, got it delivered up to Scotland in just over a week after I bought it, staff at handover were friendly and helpful.
May 25, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good experience with Ian Neal and Nina.
Good experience with Ian and Nina.
May 25, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Brendan was very helpful
Brendan was very helpful, professional and friendly. Very smooth and easy process of delivery and handing over of the car thanks to Brendan. Thank you very much.
- Will
May 25, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Shame about failing to address after-sales issue
Good website functionality. Easy process.
Unfortunately the listing was misleading by making a highlighted selling point of ‘£295 of extra features included…’ which referred to Nextvase dashcam, but this was missing.
Furthermore when queried this with customer support they simply pointed out the disclaimer that such items may be removed from vehicle.
I am considering taking the matter further as it is false advertising in my opinion.
May 25, 2026
Unprompted review
Reply from cinch
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Bought my first Cinch car this week
Bought my first Cinch car this week. Fantastic service from start to finish. Delivered to my door with no hassles at all. Contact was perfect and the level of service given was also great. Will be looking to use them again with my next car
May 19, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service
Excellent service, good communication all the way through. New car delivered and old car taken away without any issues. Would definitely use again
May 12, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Traded in our car for a new car and was…
Traded in our car for a new car and was helped by Ian Neal who was supportive and delivered and excellent experience for me and my family. We are pleased with the new car and how easy Ian made the process feel. Thank you again for the great support!
May 25, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Room for improvement on the logistics
I love my new car but the over all experience didn’t go according to plan.
I was expecting my vehicle to be ready to pick up at the depot but it wasn’t delivered on time so I had to wait longer but Cinch did get it delivered to me free of charge.
May 19, 2026
Reply from cinch
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Mo Khan was great
Mo Khan was great. Helpful and made the process easy.
May 25, 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Customer service terrible told to stop…
Customer service terrible told to stop calling, but they had taken the money and not give me the car, because it smells funny, which is good they checked it, but after that it was down hill, no update unless I rang and was told noting changed, so cancelled car, got a new one love the car, but don’t recommend poor management!!
May 25, 2026
Reply from cinch
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
Quick professional and efficient…
Quick professional and efficient service I handled the whole process online and no issues with delivery and pickup of trade in … amazing communication and paperwork all handled efficiently would highly recommend
May 20, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
quick efficent friendly staff
May 20, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great service and staff
Huge range of cars and really helpful staff who helped us through the whole buying process. Being able to have the car delivered was also really useful. We are really pleased to have used cinch. Two minor points that cinch could improve to make this a truly 5 star experience: 1) allow people to select more than one car to view. 2) be more up front about the additional warranties they suggest purchasing - the extended warranty brings the overall warranty up to industry standard and should be built into the price of the car, and the rest is just trickle pricing for less essential things. Overall though it's a great place to buy a good quality used car really simply and quickly, with helpful staff.
May 24, 2026
Reply from cinch
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good communication
Clear, informative and regular communication at all stages, and hassle free purchase and part exchange.
May 24, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Warranty avoiders - scam gang avoid - NEVER EVER Again will I use these CHEATS
£11,500 on a vw polo
One week and the battery won’t hold any charge
I checked and it’s “damaged and end of life”
Won’t start as a result
Need it for work daily
Contact cinch under their 90 day warranty
5 days later
Zero
These guys are a scam in the after sale world
Avoid avoid avoid
Read their reply below - absolutely rubbish and scam like behaviour- you should be closed soon by trading standards
Latest update: Halfords took one look at the battery and said it should never have been sold with it - it’s completely dead £159 cost to me and Cinch’s reply .. ZERO- there is NO aftercare so don’t expect any from these lying cheats
May 20, 2026
Unprompted review
Reply from cinch
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
From picking the car online
From picking the car online, going through the process, communication, payment and delivery so easy! Made the transition of trading in my old car so easy too. I’m in love with how my Mercedes arrived, she’s more beautiful than I ever imagined! Thank you
May 19, 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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