I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
Company replied
Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have been a bit worried about…
We have been a bit worried about luggage, as Eurowimg state that I have not paid for luggage, and would have to pay additional.
I sendt a request to you this morning about it, and very fast your “trouble-desk” person could calm us down by stating that we do have 2 bags of 23 kg included 👍👍
July 16, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your message!
We completely understand how stressful travel preparations can be — especially when it comes to luggage. We're really glad to hear that our support team was able to reassure you quickly!
If you need anything else before your trip, we’re here to help!
Safe travels and warm regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your kind words!
We’re glad to hear you found our response quick and reliable — it’s always our goal to assist you efficiently.
Don’t hesitate to reach out if you ever need support again!
Warm regards,
The CitizenPlane Support Team ✈️
They really help me
July 15, 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words!
We’re so glad we could help — that’s exactly what we’re here for.
Feel free to reach out anytime you need assistance!
Warm regards,
The CitizenPlane Support Team ✈️
Amazing Customer Service!
I’m very impressed with the level of customer service. After sending CitizenPlane an email to ask about my luggage allowance they responded immediately with helpful information and even followed up with me after a few days to provide me updated details regarding my trip. The responded to every email very quickly and were super helpful. Thank you, CitizenPlane!
July 10, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your thoughtful review!
We’re truly glad to hear that you had such a positive experience with our support team. Providing timely, helpful, and proactive assistance makes us happy!
We're always here if you need us again.
Warm regards,
The CitizenPlane Support Team ✈️
Great work from the support team
July 11, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re thrilled to hear you were happy with the support — our team always strives to deliver great service.
Don’t hesitate to reach out if you ever need anything!
Warm regards,
The CitizenPlane Support Team ✈️
Perfect , so responsive service
July 10, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you found our service responsive and that everything went perfectly. It’s always our goal to be here for you quickly and effectively.
We truly appreciate your feedback — and we’re always just a message away!
Warm regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re really happy to hear you were pleased with our customer service — your satisfaction is our top priority.
If you ever need assistance again, we’re just a message away!
Warm regards,
The CitizenPlane Support Team ✈️
Airline reference is not regular format
*EDITED REVIEW*
I bought a flight through Edreams, then I got an email from Citizen Plane regarding the same flight. This was confusing and the PRN airline reference provided was not in the usual format. Because of this, logged into the airline's website, I could not access my booking and reading Citizen Plane's help section, it says in this case, you cannot check-in online, only at the airport with the airline desk as the booking is part of a group booking. I found this extremely inconvenient, as I did not book luggage and it also made me nervous about the validity of my booking. Edreams was of no help, however, after contacting Citizen Plane, they assisted me to access the booking (you need to be logged out of your airline membership) and assure me I will be able to check-in online. If I had been travelling the next day, this would have been even more stressful, but simply to do this wasted a lot of my time. In the end I was able to check-in online and there was no issues but Edreams customer support continued to tell me this would not be the case. Be aware, it is not the same as a regular booking but the customer service was helpful and in the end there was no issues.
July 9, 2025
Unprompted review
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We're delighted we could help you with this situation. We wish you a pleasant flight!
CitizenPlane Support Team
They solved my problem immediately
I am very satisfied. You responded to my email very quickly and were able to help me right away, for which I am very grateful. I wholeheartedly recommend CitizenPlane. Excellent work!
July 8, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your lovely message!
We’re thrilled to hear that our team was able to help you so quickly — and even more so that you’re satisfied with the experience.
Your kind words and recommendation truly mean the world to us. Helping travelers like you is exactly why we do what we do!
Warm regards,
The CitizenPlane Support Team ✈️
Good and quick communication
I had an issue and wrote an e-mail to Citizenplane, and they were very quick to respond to all my e-mails. Even if they couldn't help me I really felt they tried their best.
July 1, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re really glad to hear that you appreciated the speed and effort of our support team. Even when we’re not able to fully resolve an issue, we always do our best to help in every way we can — and it means a lot to know that came through.
Warm regards,
The CitizenPlane Support Team ✈️
it was good experience
it was good experience, I was some confused about check in at the airport because it's not allowed online, but I didn't any problem with checking at the airport, especially it was my first trip abroad.
I see that buying cheap flights online is a good choice you don't have to worry about check-in online you have to be in the airport early at least 2 hours before flight time and you won't have any problems with check in process directly in company desk, exactly like I experienced with citizenplane last week.
And also their support was good and helpful via email.
July 1, 2025
Reply from CitizenPlane
Hello,
Thank you so much for sharing your experience with us!
We’re really happy to hear that everything went smoothly with your first trip abroad — that’s a big milestone, and we’re honored to have been a part of it.
We're also glad our support team was able to assist you via email — we’re always here to help, every step of the way.
Wishing you many more amazing adventures ahead!
Warm regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re so glad to hear that you received a quick response — providing fast and helpful support is one of our top priorities.
Don’t hesitate to reach out anytime. We’re always here for you!
Warm regards,
The CitizenPlane Support Team ✈️
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (10 out of 5 stars!)
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (10 out of 5 stars!)
We are absolutely thrilled! From the very first email, the communication was kind, understanding, and genuinely helpful. Even though our flight was originally non-changeable and non-refundable, Mr. Maxim from the CitizenPlane team immediately took the initiative to contact the supplier and request an exception – and succeeded!
Our return flight was rebooked to our preferred date without any extra cost, smoothly and effortlessly. The level of care, humanity, and generosity shown throughout the process is something you rarely experience these days.
This means the world to us, especially since it’s our very first vacation together.
If we could give 10 stars, we absolutely would – 5 just aren’t enough!
A heartfelt thank-you to Mr. Maxim and the entire CitizenPlane team – you saved our holiday before it even started. We’re truly grateful!
July 8, 2025
Unprompted review
Reply from CitizenPlane
Hello,
Wow — 10 out of 5 stars?! We’re absolutely honored! 🌟
Thank you so much for your incredibly kind words. We’re beyond thrilled to hear that our team were able to turn things around and help make your first vacation together truly special. It means the world to us to know that our efforts had such a positive impact.
Your appreciation for the care and support shown really touches us — this is exactly why we do what we do.
Wishing you many more wonderful trips ahead, and remember: we’re always here when you need us.
Warm regards,
The CitizenPlane Support Team ✈️
I had a very great expirience with the…
I had a very great expirience with the support,fast answers ab very georgous
July 8, 2025
Reply from CitizenPlane
Hello,
Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our support team and appreciated the fast responses.
If you ever need assistance again, we're always here to help.
Best regards,
The CitizenPlane Support Team ✈️
Great customer service.
Booked a flight for the stepdaughter and got her her birthday wrong, because I was too late in the evening 😉... Called them the next day and they fixed it within 30 minutes. Top notch.
June 30, 2025
Reply from CitizenPlane
Hello,
Thank you for sharing your experience! We totally get how tricky late-night bookings can be — but we're glad our team was able to fix the birthday quickly and smoothly for your stepdaughter.
We appreciate your kind words and are always here to help whenever you need us.
Best regards,
The CitizenPlane Support Team ✈️
Best and fastest customer service ever!
Neither the airline company nor the tour operator helped me with my issue. But by the time I contacted CitizenPlane Customer Service, it took only 5 minutes to fix my issue. Great customer service! Thanks, CitizenPlane, for listening to your customer and giving full support.
July 5, 2025
Reply from CitizenPlane
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that you didn’t receive the help you needed from the airline or tour operator — but we’re very glad our team could step in and resolve the issue quickly.
It means a lot to know you felt listened to and fully supported. That’s exactly what we strive for!
If you ever need assistance again, don’t hesitate to reach out.
Best regards,
The CitizenPlane Support Team ✈️
Amazing service
Amazing service, was in contact with Katarina. She helped me resolve my issue very quickly answered all of my questions and was very polite. I would highly reccomend
July 5, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team.
We’ll be sure to share your feedback with her — it’ll mean a lot!
If you ever need anything else, we’re always here to help.
Best regards,
The CitizenPlane Support Team ✈️
Initially I wanted to give 5 stars as…
Update:
I got my refund for the amount I had to pay at the airport, the customer service was fast and helpful. Thanks
Before:
Initially I wanted to give 5 stars as the initial problem got solved, luckily I did not give my review until the depart date because citizen plane did not send me the right check in code so that I had to pay extra at the airport in Palma. Luckily I was flexible and brought time with me…
July 1, 2025
They responded really fast and they…
They responded really fast and they helped correct!
June 27, 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We're happy to hear that our team responded quickly and was able to help correct the issue. That’s exactly what we aim for!
If you need anything else, feel free to reach out — we’re always here to help.
Best regards,
The CitizenPlane Support Team ✈️
This is for Jorge
This morning I was a little nervous about a situation that never happened to me and turned out to be a silly thing, but thanks to Jorge i dont know his surname but this jorge!!!, who explained everything to me and was attentive to my case, he made my days more peaceful. This is for him and I thank the team for hiring such kind people like him. Treat him well and people like me will be happy when they talk to people like him.
July 3, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your heartfelt message. We're really touched to hear how our team was able to ease your concerns and make your day more peaceful.
We're proud to have team members like him, and your feedback reminds us how important kindness and clarity are in moments of uncertainty.
Thanks again for sharing your experience — it truly means a lot to us.
Best regards,
The CitizenPlane Support Team ✈️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.