I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
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Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad you found our service fast and professional. ✈️
Best regards,
The CitizenPlane Support Team
Excellent and attentive service
I had a very positive experience with CitizenPlane. There was a small issue with my reservation but the team responded quickly, paid close attention to my concern, and resolved it efficiently. They were professional, friendly, and very helpful throughout the process. I truly appreciate their excellent customer service.
August 14, 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear that our team could quickly resolve the issue and provide helpful support throughout your booking. We truly appreciate your feedback! ✈️
Best regards,
The CitizenPlane Support Team
No means of urgent contact…
I ordered a flight for my grandma who needed assistance (something she's gotten every time we've asked for it via GP Aviation). They could not help us. As it was a last minute flight I needed to get into contact with them quickly. Unfortunately there is no phone number to reach them. Because of this. My old grandmother is going to have to fight her way through an airport all alone without any assistance.
August 14, 2025
Unprompted review
Reply from CitizenPlane
Hello,
We are very sorry to hear about your experience and the inconvenience caused to your grandmother. We completely understand how important it is for elderly passengers to receive assistance when traveling, and we sincerely regret that this was not arranged as expected.
Please note that special assistance services are always requested directly with the airline, and we rely on them to provide this support at the airport. Unfortunately, this is not something we can confirm ourselves, but we always aim to guide our passengers as best as possible to ensure a smooth journey.
We take your feedback very seriously and will review how we can better communicate these procedures to avoid such distress in the future. We also apologize for the difficulty in reaching us and understand how stressful that must have been in a time-sensitive situation.
Kind regards,
Thank you for your support
Even after our charter flight was changed by nearly 5 hours, we were able to get a refund due to the inconvenience. Many thanks to the CitizenPlane team for their prompt help and support!
August 14, 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad we could assist you promptly and help with your refund despite the schedule change. ✈️
Best regards,
The CitizenPlane Support Team
Great support provided
August 13, 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad you’re happy with our support. ✈️
Best regards,
The CitizenPlane Support Team
corrected a name error for me straight…
corrected a name error for me straight away, very pleased. quick response. thank you
August 11, 2025
Reply from CitizenPlane
Hello,
Thank you! We’re happy we could correct the name quickly and that you’re pleased with our swift response.
Best regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you! We’re delighted you found our customer service fast and friendly.
Best regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear we could respond to your request immediately and effectively.
Best regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you! We’re glad you found our help fast and effective.
Best regards,
The CitizenPlane Support Team ✈️
Good helping the cıstomers👍👍👍👍
August 8, 2025
Reply from CitizenPlane
Hello,
Thank you for your great feedback!
We’re happy to hear you appreciated our help.
Best regards,
The CitizenPlane Support Team ✈️
Katarina and Maxim die an awesome Job
Katarina and Maxim did an awesome Job. Super fast reply and helped a lot. I accidently put my mothers birthname and not her acutual Name. They changed it free of charge.
Thank you so much.
August 8, 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words!
We’re thrilled to hear that our team were able to assist you quickly and resolve the name issue without any hassle. We’ll be sure to pass along your thanks to them!
Best regards,
The CitizenPlane Support Team ✈️
I was so upset I chose the wrong date.
I was so upset I chose the wrong date.. but your customer experience was top notch.. helped me with a refund. I was so impressed I had to make another booking with u guys for the excellent service. Thank u Team!
August 8, 2025
Reply from CitizenPlane
Hello,
Thank you so much for sharing your experience!
We’re sorry to hear about the initial mix-up with the date, but we’re delighted our team could help you with a refund and turn things around. It means a lot that you chose to book with us again — we truly appreciate your trust!
Best regards,
The CitizenPlane Support Team ✈️
They responded quickly to my request.
August 8, 2025
Reply from CitizenPlane
Hello,
Thank you! We’re so glad you found our support quick and excellent.
Best regards,
The CitizenPlane Support Team ✈️
quick and excellent support
August 7, 2025
Reply from CitizenPlane
Hello,
Thank you! We’re so glad you found our support quick and excellent.
Best regards,
The CitizenPlane Support Team ✈️
Great customer service
Really great customer service. Swiftly helped with the matter as well as happily answered any questions I had
August 7, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re delighted to hear that our team could assist you quickly and answer all your questions. Your satisfaction means a lot to us!
Best regards,
The CitizenPlane Support Team ✈️
amazing service
August 6, 2025
Reply from CitizenPlane
Hello,
Thank you so much! We’re thrilled to know you enjoyed our service.
Best regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your kind words!
We’re delighted to hear you enjoyed our friendly service — we’ll be sure to share your feedback with the team.
Best regards,
The CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your wonderful feedback!
We’re so glad to hear you had an excellent experience and found our team friendly and helpful. Your kind words mean a lot to us!
Best regards,
The CitizenPlane Support Team ✈️
It was a bit confusing
It was a bit confusing
Not having a phoneline was a bit scary
But ended up resolving any issue i encountered and had a great person called george answer all my questions
August 5, 2025
Reply from CitizenPlane
Hello,
Thank you for sharing your experience with us!
We understand that things felt a bit confusing at first and that not having a phone line can be unsettling. We’re glad to hear that our team was able to answer all your questions and help resolve the issues you encountered.
Your feedback helps us improve, and we truly appreciate your kind words.
Best regards,
The CitizenPlane Support Team ✈️
In just a few minutes they solved my…
In just a few minutes they solved my problem! 10/10 service.
August 4, 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re thrilled to hear that we could solve your problem so quickly. Your satisfaction means a lot to us — don’t hesitate to reach out anytime!
Best regards,
The CitizenPlane Support Team ✈️
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