I've been trying to use sharps removal services from this company. I had a contract from last year, and they haven't managed to any yellow containers yet. Currently, I've got 2 to be removed, and they... See more
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We would just like to mention how brilliant Andy Skinner is! He is always lovely when he comes anyway but today he went above and beyond for us, helping us out with an issue with a huge pallet deliver... See more
Company replied
We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's a... See more
Company replied
Ignores all emails, increases annual fee by well over 100% and sends emails asking for payment even though we requested the contract be cancelled. Being completely ignored by the company yet being a... See more
Company replied
Company details
Written by the company
With over 45 years of industry experience, we are one of the world's leading providers of washroom hygiene services and products. Our mission is to elevate the washroom experience with an industry-leading range of solutions, supported by reliably on time, hassle free, expert service
Contact info
Ceva House, Exelsior Road, Le65 1nu, ASHBY DE LA ZOUCH, United Kingdom
- 0800 066 5552
- ukservice@citronhygiene.com
- citronhygiene.co.uk
No recent history of asking for reviews
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Kris Anderson always does a great…
Kris Anderson always does a great job.very quick and efficient!

Reply from Citron Hygiene UK
Great guy always pleasant always does a…
Great guy always pleasant always does a great job

Reply from Citron Hygiene UK
Billing for life!
This is unbelievable! I used their services for waste removal in the past. After stopping their services and officially closing the account, I am still receiving bills from them! I spent far too much of my precious time for calling various advisors to prove what supposed to be obvious. Two years later, I received another bill and it is now astronomical. What can one do to stop this madness!
Once they have you in their clasp, they do not know how to let go! My advice is, do not deal with this company. They really upset me.

Reply from Citron Hygiene UK
DONT GO NEAR THIS JOKE OF A COMPANY!
Worst company Iv ever dealt with.
Met a rep who gave us a quote for all our bathroom hygiene and also mats. Was quoted a monthly charge which we excepted.
This is where it all went terribly wrong.
We started receiving multiple invoices before anything was installed. They then eventually installed half the products we ordered but kept sending invoices for the full instillation, which we never received.
I spoke to about 6 different people and no one was any help. Promised multiple phone calls back but never received one. Iv sent about 10 emails and still no one who replies can sort anything out.
Eventually decided to cancel. Surprise surprise 6 months on we are still getting invoices and demands for products we never even received.
STAY AWAY from this company as they are totally unprofessional and the staff literally don’t seem to have a clue whenever you call them.

Reply from Citron Hygiene UK
Dig comes to service our hygiene bins
Dig comes to service our hygiene bins and is a lovely happy, smiley face to see on a cold early morning!
He's a credit to you.

Reply from Citron Hygiene UK
We have used dig for many years now he…
We have used dig for many years now he is very efficient & helpful. He always as a smile on his face & is always happy to help .

Reply from Citron Hygiene UK
Ian jones is always so friendly and…
Ian jones is always so friendly and bubbly when he comes to our business. Completes the job very quickly and efficiently.
Thank-you so much

Reply from Citron Hygiene UK
Excellent service
Kenny is always very friendly and professional. Would strongly recommend the service.

Reply from Citron Hygiene UK
Kris Anderson very politely and…
Kris Anderson very politely and efficient 5 stars ⭐️

Reply from Citron Hygiene UK
Mark clynes is always a pleasure when…
Mark clynes is always a pleasure when he comes to our business. Very time efficient, friendly, and customer focused. Brilliant company, brilliant staff.

Reply from Citron Hygiene UK
SUPER SERVICE
Jim Yallop comes early with a super service before our patients arrive.
From the Moodley Dental Practice-Olney :)

Reply from Citron Hygiene UK
Great job Ian
It's always a pleasure to see Ian Lesner. He comes to our school every Friday and is always pleasant and polite and is very thorough, takes pride in his role. Thanks Ian, especially from all the nursery staff.

Reply from Citron Hygiene UK
Great Customer Service
i have been dealing with Citron for s quite some time now. They are a very good company and use good quality products. Our technician Andre is very pleasant always has a smile and we can rely on him for regular visits. Very satisfied customer.

Reply from Citron Hygiene UK
Here at The Legh Arms in Mere Brow We…
Here at The Legh Arms in Mere Brow We Have One of Citrons Operators, Dave Rogers, and You Couldn't Ask for a Nicer Chap. Nothing is Too Much Trouble and Always Give 100%
Very Happy 😊

Reply from Citron Hygiene UK
Marie Wilson was very friendly and…
Marie Wilson was very friendly and efficient hence the 5 stars .
Hidden Hearing

Reply from Citron Hygiene UK
Lovely and professional employee
Lovely and professional employee. Always on time, always quick to do their job and a friendly face.

Reply from Citron Hygiene UK
Been a brilliant experience
Been a brilliant experience, Cindy has been wonderful to work with and their installation team were very impressive, helpful and skilful. Very glad to have moved our contract to them.

Reply from Citron Hygiene UK
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