Citron Hygiene UK Reviews 

604
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I've been trying to use sharps removal services from this company. I had a contract from last year, and they haven't managed to any yellow containers yet. Currently, I've got 2 to be removed, and they... See more

Rated 5 out of 5 stars

We would just like to mention how brilliant Andy Skinner is! He is always lovely when he comes anyway but today he went above and beyond for us, helping us out with an issue with a huge pallet deliver... See more

Company replied

Rated 5 out of 5 stars

We've had Neil as our Citron Technician for a year now & he is always polite, engaging, jolly & happy carry out his duties. Even after giving him permission to use our store as a cut through, he's a... See more

Company replied

Rated 1 out of 5 stars

Ignores all emails, increases annual fee by well over 100% and sends emails asking for payment even though we requested the contract be cancelled. Being completely ignored by the company yet being a... See more

Company replied

Company details

  1. Hygiene Service

Written by the company

With over 45 years of industry experience, we are one of the world's leading providers of washroom hygiene services and products. Our mission is to elevate the washroom experience with an industry-leading range of solutions, supported by reliably on time, hassle free, expert service


Contact info

3.5

Average

TrustScore 3.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(604)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kris Anderson always does a great…

Kris Anderson always does a great job.very quick and efficient!

January 12, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and great comments for Kris! We are so pleased that you are happy with your service from Citron Hygiene.

Rated 1 out of 5 stars

Billing for life!

This is unbelievable! I used their services for waste removal in the past. After stopping their services and officially closing the account, I am still receiving bills from them! I spent far too much of my precious time for calling various advisors to prove what supposed to be obvious. Two years later, I received another bill and it is now astronomical. What can one do to stop this madness!

Once they have you in their clasp, they do not know how to let go! My advice is, do not deal with this company. They really upset me.

January 15, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

We are very sorry to hear about your experience. This is being looked into as a matter of urgency, and someone will be in contact with you as soon as possible.

Rated 1 out of 5 stars

DONT GO NEAR THIS JOKE OF A COMPANY!

Worst company Iv ever dealt with.
Met a rep who gave us a quote for all our bathroom hygiene and also mats. Was quoted a monthly charge which we excepted.

This is where it all went terribly wrong.

We started receiving multiple invoices before anything was installed. They then eventually installed half the products we ordered but kept sending invoices for the full instillation, which we never received.

I spoke to about 6 different people and no one was any help. Promised multiple phone calls back but never received one. Iv sent about 10 emails and still no one who replies can sort anything out.

Eventually decided to cancel. Surprise surprise 6 months on we are still getting invoices and demands for products we never even received.

STAY AWAY from this company as they are totally unprofessional and the staff literally don’t seem to have a clue whenever you call them.

January 12, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Good afternoon Brandon,

We are genuinely sorry that your experience of Citron Hygiene has been below the high standards that we strive to achieve for every customer.

We wanted to let you know that we are looking into your case as a matter of urgency. Please be assured that we take all feedback very seriously and we will be responding to you once we’ve investigated.

Rated 5 out of 5 stars

Dig comes to service our hygiene bins

Dig comes to service our hygiene bins and is a lovely happy, smiley face to see on a cold early morning!
He's a credit to you.

January 9, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and great comments for Dig! We will be sure to pass these on.

Rated 5 out of 5 stars

We have used dig for many years now he…

We have used dig for many years now he is very efficient & helpful. He always as a smile on his face & is always happy to help .

January 9, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you Sharon for your 5* review and great comments! We are so pleased that you are happy with your service.

Rated 3 out of 5 stars

sue boyce

sue boyce

helpful and happy

January 9, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your review. If we can be of any assistance please do not hesitate to get in touch.

Rated 5 out of 5 stars

Ian jones is always so friendly and…

Ian jones is always so friendly and bubbly when he comes to our business. Completes the job very quickly and efficiently.

Thank-you so much

January 9, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for you 5* review and great comments for Ian! We will be sure to pass these on.

Rated 5 out of 5 stars

Excellent service

Kenny is always very friendly and professional. Would strongly recommend the service.

January 6, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and lovely comments for Kenny! We are so pleased that you are happy with your service.

Rated 5 out of 5 stars

Mark clynes is always a pleasure when…

Mark clynes is always a pleasure when he comes to our business. Very time efficient, friendly, and customer focused. Brilliant company, brilliant staff.

January 5, 2023
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and lovely comments for Mark! We are so pleased that you are happy with your service

Rated 5 out of 5 stars

SUPER SERVICE

Jim Yallop comes early with a super service before our patients arrive.
From the Moodley Dental Practice-Olney :)

December 20, 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for the 5* review! We will be sure to pass your comments on to Jim.

Rated 5 out of 5 stars

Great job Ian

It's always a pleasure to see Ian Lesner. He comes to our school every Friday and is always pleasant and polite and is very thorough, takes pride in his role. Thanks Ian, especially from all the nursery staff.

December 9, 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thanks Michelle for your 5 star review and lovely comments which we will be sure to pass on to Ian.

Rated 5 out of 5 stars

Great Customer Service

i have been dealing with Citron for s quite some time now. They are a very good company and use good quality products. Our technician Andre is very pleasant always has a smile and we can rely on him for regular visits. Very satisfied customer.

November 7, 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review and great comments! We will be sure to pass these on to Andre.

Rated 5 out of 5 stars

Here at The Legh Arms in Mere Brow We…

Here at The Legh Arms in Mere Brow We Have One of Citrons Operators, Dave Rogers, and You Couldn't Ask for a Nicer Chap. Nothing is Too Much Trouble and Always Give 100%
Very Happy 😊

November 15, 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you for your 5* review, we are very happy that you are very happy!

Rated 5 out of 5 stars

Been a brilliant experience

Been a brilliant experience, Cindy has been wonderful to work with and their installation team were very impressive, helpful and skilful. Very glad to have moved our contract to them.

November 16, 2022
Unprompted review
Citron Hygiene UK logo

Reply from Citron Hygiene UK

Thank you Karl for your fantastic review! We will be sure to pass your comments on to Cindy and the team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look