Katie was a delight to deal with. Super efficient and took all the stress away. Held on while I sorted flights and messaged through certain requirements. Responded to emails within minutes and didn't... See more
Company replied
Citybase Apartments
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See what reviewers are saying
Took me several emails and phone calls before I finally got the person who was really able to help me. To be honest I had just one day to sort everything out, but as for me that's exactly when you see... See more
Graeme called me after my initial enquiry to advise that my original choice was not available. He then offered me a deal at another apartment, which I was very pleased about, as I had stayed there be... See more
Company replied
Thanks to Freya Pound of City Base , I had the most amazing apartment reservation experience . In spite of frequent last minute changes in my travel itinerary , she went out of her way to get the pr... See more
Company replied
Company details
Information provided by various external sources
www.citybaseapartments.com is one of the UK's leading serviced apartment booking agency with an unrivalled choice of apartments in London, throughout the UK and around the world. Our apartments make a refreshing change to a hotel and are perfect for both business travel and city breaks. We offer instant bookings online or through our friendly reservations team who are here to help you with whatever you may need. Call us today on +44 (0)20 8090 8080.
Citybase Apartments is a leading serviced apartment specialist, providing accommodation around the globe.
Written by the company
- Whatever you need, wherever you need to stay, make Citybase Apartments your first choice for accommodation.
- We have over a decade of experience providing our guests with the best accommodation in the market.
Travel. Accommodated.
Explore a new city, experience a new culture, taste new cuisines.
Wherever you’re visiting next, we’ll find you the perfect place to stay.
Contact info
3 Dukes Gate, W4 5DX, London, United Kingdom
- +44 (0)20 8090 8080
- info@citybaseapartments.com
- citybaseapartments.com
People also looked at
There's no online booking system but …
There's no online booking system but who needs it with such great customer service! I placed my enquiry on the weekend. At start of next business day I get a call from Will advising the dates I requested were available. Great service.
May 18, 2017
Unprompted review
Reply from Citybase Apartments
Hi Anne.
Thank you for your feedback.
I hope you have a lovely trip. If you need any further assistance please give me a call.
Best wishes,
Will
Great service
Sarah was extremely helpful in answering my questions and finding me alternative accommodation when the one I requested was not available. Quick to respond to emails and professional yet friendly. I'd have no hesitations in recommending Citybase to anyone.
May 17, 2017
Unprompted review
Reply from Citybase Apartments
Thank you so much for the review, I hope you have an amazing time at the concert.
Best wishes,
Sarah
Book through Citybase Apartments and you wont be disappointed!
Always have such a pleasant experience staying in the GoNative apartments in Hyde Park and always book through Citybase Apartments as they are so helpful! Really hard to find kind people to book over the phone with in the modern day, but Citybase always deliver!
May 17, 2017
Unprompted review
Reply from Citybase Apartments
Hi Georgia
Thank you for the feedback,
I hope you enjoy relaxing on Sunday after your busy day.
Best wishes,
Will
A repeat customer
I have stayed in other accommodation with this company and always had good service, the apartments have always been as expected from the website description. I would happily recommend to others.
May 16, 2017
Unprompted review
Reply from Citybase Apartments
Hi Matthew,
Thank you for the lovely review and I hope you enjoy your concert.
Best wishes,
Sarah
Reply from Citybase Apartments
Hi Geoff,
Glad to hear you enjoyed your stay in Sheffield and hope you enjoyed the gig!
Kind regards,
Chris
Easy to use website
Easy to use website, good visibility of terms and conditions, easy booking process
May 10, 2017
Unprompted review
Reply from Citybase Apartments
Good Morning Margret,
Thank You for your feedback on our site & process,
I hope you have a lovely stay
Kind Regards,
Becky
great service from Lynnette & Sharon
great service from Lynnette & Sharon, thank you for making the booking process so easy.
May 4, 2017
Unprompted review
Reply from Citybase Apartments
Hi Sarah,
Many thanks for your review.
Happy that we were able to help and make the process nice and easy for you.
Best wishes,
Lynnette & Sharon
Apartment not available ...
I wished to book an apartment in Central London for a week in May 2017. The apartment that I sought wasn't available. Very shortly, I was offered an alternative, which I reserved. The whole process was seamless and satisfactory.
May 4, 2017
Unprompted review
Reply from Citybase Apartments
Dear Eanna,
Thank you for your feedback and if there is anything I can help with before your stay in London please just let me know.
Best wishes,
Roisin
Clean,nice,large apartments.Everything …
Clean,nice,large apartments.Everything here you need.Onliest negativ point: very noisy the day over.
May 4, 2017
Unprompted review
Reply from Citybase Apartments
Good Afternoon Isabel,
Thank You for your feed back regarding your stay and I am glad we could accommodate your extensions.
If you need any further assistance please do let me know.
Rebecca
Not a good experience
Graeme called me after my initial enquiry to advise that my original choice was not available. He then offered me a deal at another apartment, which I was very pleased about, as I had stayed there before. I gave my details for payment only to receive another call to advise he had made a mistake and would require another £70.00. I declined the offer. For a first experience it was unacceptable and very unprofessional. You never get a second chance to make a first impression!
May 2, 2017
Unprompted review
Reply from Citybase Apartments
Hi Mr Falconer,
Thanks once again for your time when I called earlier. We appreciate all feedback as it allows us to improve our service and the experience our clients receive.
I understand the disappointment you must feel and although this has never happened before that doesn't make it right. As discussed I will endeavor to make it up to you in the future and please use me as your direct point of contact.
Best wishes,
Roisin
Great experience
Great experience, easy to navigate site, all relevant details mentioned.
May 1, 2017
Unprompted review
Reply from Citybase Apartments
Hello Sandeep,
Thank You for your feedback on our site and service,
I hope you have a lovely trip away, If you need any assistance in the meantime please do let me know,
Kind Regards
Becky
The service we have received has been …
The service we have received has been excellent. Lynette and Sharon have been fantastic. We would definately use your service again. Shauna
April 27, 2017
Unprompted review
Reply from Citybase Apartments
Hi Shauna,
Many thanks for the review.
We look forward to working with you again very soon.
Best wishes,
Lynnette and Sharon
Brilliant service
Brilliant service! The options were easily broken down so it was no problem choosing which serviced apartment would be best. The rates are just as good as if you go direct so there is no worry about additional fees etc... Citybase made this a very easy process and will definitely be using again!
Thanks Lynette.
April 26, 2017
Unprompted review
Reply from Citybase Apartments
Hi Christie,
I'm glad that we made the booking process straight forward and easy for you.
I hope your colleagues enjoy their upcoming stay in Manchester,
Best wishes.
Lynnette
Citybase has been my company's go-to …
Citybase has been my company's go-to for European travel. They are extremely accommodating, offer cozy apartments at a competitive price, and provide excellent customer service that immediately addresses any of my concerns. My colleagues are often on the road for up to 2 months at a time so accommodations that feel like home are a must for us!
April 26, 2017
Unprompted review
Very responsive & professional
Dealt with Citybase for years. Very responsive & professional!
April 26, 2017
Unprompted review
Reply from Citybase Apartments
Hi Emma,
Thank you very much for your kind comments. We love working with you and hope to keep looking after your booking requirements for many more years to come.
Kind regards
Amy
Quick and helpful service
Quick and helpful service. I have received polite and friendly responses, in particular from Joseph Cassidy at Citybase.
April 26, 2017
Unprompted review
Reply from Citybase Apartments
Hi Anya,
Thank you for your feedback and 5-star review. I'm really pleased to hear that you're happy with the service and I look forward to working with you on your next request.
Many thanks,
Joseph.
Great customer experience
Great customer experience, really went all out to help sort out accommodation issues, would strongly recomend
April 25, 2017
Unprompted review
Reply from Citybase Apartments
Hi Tom,
Thank you for taking the time to leave feedback and I am glad we were able to help you. I hope we can be of further assistance again in the future.
Kind regards,
Roisin
Always there to help
Always there to help. Even if one place doesn't have availability, they can find you another place within the area, that is just as good, within the day
Very fast response time, usually getting back within an hour of the request
April 25, 2017
Unprompted review
Outstanding customer service
Outstanding customer service, go the extra mile to help us in any situation we may face!
Lynette is a fantastic member of City Bases' team and I am delighted to be able to work with her.
April 24, 2017
Unprompted review
Reply from Citybase Apartments
Hi Ellie,
Thank you for your review.
It's a pleasure to work with you also and look forward to hearing from you soon.
Best wishes,
Lynnette
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