CityFibre Reviews 24,820

Notified me when they were on their way.Well turned out and polite and discussed options and worked out the best one that hadn't occurred to me. Quick , clean and efficient You wouldn't know they had been.

S2056503
From communication to the actual install I have been really impressed.
My engineer (Sergio ) what an absolute asset to your company he is. He was professional and explained everything step by step . He worked cleanly and neatly and checked I was happy with everything before proceeding ( unlike previous engineers ) .

City fibre installation in Felixstowe.
A 90 year old vulnerable woman left with out a phone. she was told she had to sort out the connection with sky direct. City fibre should be ashamed of themselves. At least sky was helpful.

The installers were polite very helpful and helped me sort out any problems cheerful and positive

No human contact. I had city fibre install connection for Sky broadband and you can see the issue is with the point on the wall installed by city fibre and not the broadband. I now have to wait 3 days for Sky to come out and between city fibre and Sky you cannot speak to a human it all AI which is totally useless and cost saving to make more profit. Totally useless service

Installation without issue and on time
Engineer courteous
Strong fast connection

Had cityfibre installed and they did a great job, Ben was very helpful and personable

Efficient and friendly service. Completed fast and reassuring experience. Much better than when you had to have the ISP's router or bridge, you can now just plug your own kit into the city fibre ONT providing you know what settings to tweak in your home network.

Dealing with City Fibre. Vodafone and DPD has been a pleasure from start to finish compared to their major rival, I would highly recommend them.

City fibre install as part of my Zen broadband package.

Very smooth, good communication and helpful professional install team. No stress installation provided. Would recomend.

The engineer was very respectful and professional

Great engineers help full .very friendly .got on with job .discussed every thing with me clean up after .
1 thing chap said on in 15 mins but it had to be set up on system so not startring for few hrs later .

I’ve had an excellent experience with CityFibre from start to finish. The installation process was smooth, the engineers were professional and friendly, and everything was explained clearly throughout. The connection has been incredibly fast and reliable, with noticeably better speeds and lower latency compared to my previous provider. Streaming, gaming, and working from home are all seamless now. It’s great to finally have full fibre that actually delivers the speeds promised. Highly recommended for anyone looking for stable, high-speed broadband.

Kept updated via text email all the way through the engineers kept in touch even to the point when they said they arrived. The guys were very nice clean tidy explained everything as they went so overall, I was very impressed.

Very professional

Great communication, engineer very good. Perfect service all round

Great team and really efficient

Service reference no S2070668. Josh (308572) and Kemo (309526) arrived to do a fibre insta;llation. Discussed and explained options excellently, performed the installation neatlu and cleanly. Answered all my idiotic qustions in a knowledgeable and friendly manner. Very happy with work done.

Good service done everything they said
They would and install lads were spot on too

Service Ref: S2003886. Gary, Nathan and Immy did a stellar job with minimal disruption and explained everything they were going to do. They arrived right at the start of my installation window and even put up with my annoying Shiba. Recommend them!