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CityFibre Reviews 24,808

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TrustScore 4.5 out of 5

4.7

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 5,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their polite and tidy work during installations. The service provided is consistently described as excellent, with many people appreciating the smooth and quick installation process, as well as the clear communication throughout. However, some customers also noted issues with contact, mentioning difficulties reaching customer service or receiving conflicting information. A few people experienced problems with installation, including delays, mess, or damage to their property, and some reported not receiving the promised internet speeds.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the engineers for being professional,... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the friendly and polite service,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced good communication before... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... See more

Company replied

Rated 5 out of 5 stars

Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... See more

Company replied

Rated 5 out of 5 stars

Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tes... See more

Company replied

Rated 5 out of 5 stars

Myles and Duncan were hugely professional as well as being nice guys. They had to dig up some lock block to get the fibre in but they replace it expertly and left everything extremely tidy. Very satis... See more

Company replied

Company details

  1. Telecommunications Contractor
  2. Phone and Internet Service

About CityFibre

Written by the company

Transforming the UK's Digital Infrastructure.

CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.

Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.

CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The engineer was impeccable

The engineer was impeccable, polite, tidy, friendly and mist importantly got on with his job with no fuss or bother

May 21, 2026
Unprompted review
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Reply from CityFibre

Thank you for your review!

Rated 1 out of 5 stars

What was meant to be a 2-3 hours…

What was meant to be a 2-3 hours appointment stretched to 5+ hours.
The problem was that the process of installing the fibre cable could not progress further than my garden perimeter.
The two installers did not have the experience to overcome this obstacle and their contactable experienced installer was dealing with a complaint at another address.
The final outcome was I did eventually get a broadband service.
But the installer would not agree to my request to make a more direct cable route to the brown box.
This has resulted in a meandering cable across a 3ft wide corridor of my garden.

May 18, 2026
Unprompted review
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Reply from CityFibre

Hi John Peat,

We’re sorry to hear that your experience has not met expectations.

We’ve reached out to you via Trustpilot to request a few additional details.

Once we receive this information, we will be able to investigate the matter further.

Rated 5 out of 5 stars

The installation was smooth

The installation was smooth, the installers helpful, everything is OK at the moment, very happy, they switched me from virgin, kept my phone number, and THEY cancelled my virgin contract, so I didn't have to go through all the BS with virgin! ;-)

May 18, 2026
Unprompted review
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Reply from CityFibre

Thank you for taking the time to leave a review, Kevin!

Rated 5 out of 5 stars

Great communication & More

Great communication
Professional Engineers
Friendly
Work quality Great
Finishing Great
Clean installation

May 20, 2026
Unprompted review
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Reply from CityFibre

Thank you for taking the time to leave a review, Mazarura!

Rated 5 out of 5 stars

The end to end service was brilliant

The end to end service was brilliant. Communication throughout in advance of installation. Engineers were friendly, professional and really helpful. Helped educate me on changing WiFi details .. amazing service from city fibre

May 20, 2026
Unprompted review
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Reply from CityFibre

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great service

Great service good communication team polite and helpful

May 20, 2026
Unprompted review
CityFibre logo

Reply from CityFibre

Thank you for the positive review!

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