CityFibre Reviews 24,808

Installer was well mannered and did the job swiftly & quietly and in swift time. Never had any issue with city fibre and I’m a longstanding customer.
Great service providers.

Well done! CityFibre, kept us informed of need to know and what would happen on the day and arrived within the stated time slot. We were pleased with their professionalism and tidiness of the work done which took about 40 mins.

excellent instalation and does the job for a fraction of the Virgin price

Booked online on Vodafone site, good comms to check in, installer messaged ahead to confirm ETA, arrived when he said he would, and they were done in an hour.

From the start, when the salesperson, Aiden, came to the door. He was very enthusiastic and helpful. The communication has been great. The engineers were very efficient. Positive experience. The cost helps too.

The first engineers that came although explained things well... didn't seem to know where the fibre wires were underground.

On the 2nd visit, I had different engineers Gideon and Addi managed to figure it out and lifted up 3-4 bricks in the front and they found it. If it wasn't for them I would have cancelled it altogether and gone with Optical instead.

Gideon and Addi were absolutely phenominal. The job was extremely difficult and took 4 or so hours to complete but they didn't shy away. They were chatting to me here and there during the installation too which was nice. Both of them were very friendly and it was even better that they are Arsenal fans.

Editing my review: unfortunately I have had to cancel this broadband. It went down around 11:15am for around 4 hours and I work from home so this royally screwed me. Although it was fixed no one could tell me what the issue was so I have lost trust in the company after only 3 days and cancelled. Just to put this in perspective I used a different company for 7 years which didn't go down once. I would still bigup the 2 installation guys that came the 2nd time round though, they were good.

Brilliant did everything they promised they would do

Excellent, prompt and efficient service from the team. The installation was a bit challenging due to the set up of our front garden but they did a great job. Would recommend

Excellent experience all roun. Would reccomend

Very good service and quick installation

The engineer was very helpful, he did all to do the way we wanted. Thank you for his efforts e great job.

Everything was great and it works perfectly

Good friendly efficient service

Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside house. Joel did the job expertly, cleanly and didn’t rush the job but took time to explain to us 75 year olds what the equipment he was installing was, how to set the new router up when sky eventually got round to sending it. Router arrived today and thru his instructions were able to set it up and password for tv.

Made a stressful time for us less stressful👍👏

The service and engineers layton and his team were brilliant from start to finish I would definitely recommend city fibre to any one

Ed and Waqas from Halifax did a fantastic job today from start to finish they deserve a pay rise!!

Got a call before arrival, the lads turned up and explained the work to be done and just got on with it, they explained everything every step of the way the professionalism is a breath of fresh air!!
GREAT JOB LADS ☆☆☆

Our engineer “Drew” was totally customer focussed. A Brilliant
Ambassador for CITYFIBRE. 10/10

The team of lads were really friendly, courteous and excellent at their job, it was a pleasure having them install my new circuits.

I've been trying to get full fibre broadband installed for a while now. Toob were happy to be the provider, once CityFibre had installed the cable. Installation was supposed to be today, 22/05/2026 but CityFibre had cancelled the installation of the cable and not bothered letting myself or Toob know about it. I've emailed the CEO, but I doubt he'll reply. They're asking for further details, we'll see what happens.

Five days ago, I sent the information they asked for with no acknowledgement that they had revieved it.

Since being in hospital earlier in the year, I cannot go out to work, I need a broadband connection to work from home. The government says all households will have a full fibre connection, CityFibre local manager says not.