Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... See more
Company replied
Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tes... See more
Company replied
Myles and Duncan were hugely professional as well as being nice guys. They had to dig up some lock block to get the fibre in but they replace it expertly and left everything extremely tidy. Very satis... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Very easy process with great results
May 20, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Great service
Today Samantha was doing internet connection in my house( S2059045) I highly recommend this person! The internet installation was done professionally and with great attention to detail. Everything went smoothly, and the workspace was left perfectly clean and tidy. Communication was also excellent throughout the whole process. Very friendly, helpful, and competent person. I definitely recommend her to everyone!
May 21, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, Marta!
Engineer was friendly
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for sharing your positive experience!
Sergio, the legend!
Sergio, the engineer that came to install at mine was brilliant. He came in early, did his thing professionally, cleaned up after and ensured it was working.
Brilliant service all the way. He's a legend!
May 19, 2026
Unprompted review
Reply from CityFibre
Thank you for this positive review, Adevinka!
Informed of every step leading up to…
Informed of every step leading up to installation. Engineer on time and very courteous and speedy. Very pleased with the service received.
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for sharing your experience, Ann!
Complete failure of fibre install.
install scheduled by UW for tue 19May am at le10 1pe 7 hawkins close hinckley. city fibre did a pre inspection decided the install should go ahead as planned then failed to even turn up on the set day with no communication to me or UW.Still waiting their explanation and a new date for the install
May 19, 2026
Unprompted review
Reply from CityFibre
Hi Clive Tyson,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
----------------------------------------
Thank you for your edited review - please could you provide a response to our request for further information.
They were polite good at talking you…
They were polite good at talking you through everything they was doing and after they finished everything was working well and still is, 100% recommend city fibre with Vodafone
May 19, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
All good so far
All good so far. Installation was simple and no problems so far with service and cheaper than previous broadband provider
May 20, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
Friendly and efficient operatives who…
Friendly and efficient operatives who were finished quickly.
May 18, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
Brilliant engineer and professional
Brilliant engineer, so professional. Fast working and great communication
May 18, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
The engineer was very good,excellent…
The engineer was very good,excellent work
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Broadband installation
Clear guidance on the proposed installation, and all done very neatly and tiddly. A very good job.
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Internet installation service provided
Very well service,well mannered people,nit and clean job
.very happy
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Professional 19/5/2006
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
Reply from CityFibre
We are very grateful for your positive review. Thank you.
I’m very happy with the service…
I’m very happy with the service provided by CityFibre. The team was professional, fast, and did their job really well. Everything was completed efficiently, and the installation process was smooth from start to finish. They were punctual, helpful, and made sure everything was working perfectly before they left.
It’s great to see a company that takes its work seriously and delivers such a reliable service. I highly recommend CityFibre to anyone looking for fast internet and excellent customer service.
May 19, 2026
Unprompted review
Reply from CityFibre
Hi, Daniela. We are very grateful for your positive review. Thank you.
Very nice service provided by city…
Very nice service provided by city Fiber great experience
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
Great service thankyou.
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
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