Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... See more
Company replied
Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tes... See more
Company replied
Myles and Duncan were hugely professional as well as being nice guys. They had to dig up some lock block to get the fibre in but they replace it expertly and left everything extremely tidy. Very satis... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
All good so far
All good so far. Installation was simple and no problems so far with service and cheaper than previous broadband provider
May 20, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
Friendly and efficient operatives who…
Friendly and efficient operatives who were finished quickly.
May 18, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
Brilliant engineer and professional
Brilliant engineer, so professional. Fast working and great communication
May 18, 2026
Unprompted review
Reply from CityFibre
We appreciate your kind words and the time you took to share your experience with us.
The engineer was very good,excellent…
The engineer was very good,excellent work
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Broadband installation
Clear guidance on the proposed installation, and all done very neatly and tiddly. A very good job.
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Internet installation service provided
Very well service,well mannered people,nit and clean job
.very happy
May 19, 2026
Unprompted review
Reply from CityFibre
We sincerely appreciate your positive feedback and the time you took to share it with us.
Professional 19/5/2006
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
Reply from CityFibre
We are very grateful for your positive review. Thank you.
I’m very happy with the service…
I’m very happy with the service provided by CityFibre. The team was professional, fast, and did their job really well. Everything was completed efficiently, and the installation process was smooth from start to finish. They were punctual, helpful, and made sure everything was working perfectly before they left.
It’s great to see a company that takes its work seriously and delivers such a reliable service. I highly recommend CityFibre to anyone looking for fast internet and excellent customer service.
May 19, 2026
Unprompted review
Reply from CityFibre
Hi, Daniela. We are very grateful for your positive review. Thank you.
Very nice service provided by city…
Very nice service provided by city Fiber great experience
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
Great service thankyou.
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you.
I purchased city fibre/4th Utility over…EE
I purchased city fibre/4th Utility over the phone on a weekend. The installation was booked for the following Friday. The modem/rooter was delivered by tracked mail on Wednesday. I had regular texted to confirm the installation would be on Friday 8am-1pm. On Friday 12pm I had a text to say the engineer was arriving and was working in the street & would be with me soon. 10 minutes later the engineers arrived ready to test an existing line & install a new wall box. The whole install & setup was completed within an hour. Speed tested to 150mbs wireless and I was up & running with 1080p on YouTube videos via a wireless Roku ultra tv box & fast website downloads on a laptop tested at the same time. It has been faultless for the last 4 days. I am very happy with the the phone admin staff for offering the best deal for my address. Also the engineers that installed & checked it was 'as advertised ' with the wireless speed.
May 15, 2026
Unprompted review
Reply from CityFibre
Thank you for your kind review. We are grateful for your support and for sharing your experience.
Quick and stress free instalation (45…
Quick and stress free instalation (45 mins) friendly engineers, they even offered to help put away my grocery delivery which arrived half way through the install
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for taking the time to share your feedback with us, Mike!
Reply from CityFibre
We appreciate the kind words! Thanks for taking the time to leave a review.
Professional
Very professional quick clean and informative service. So everything is working perfectly!
May 15, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, Michelle!
Transfer from old supplier to toob was…
Transfer from old supplier to toob was seemeless. So far so good with Internet set up & connection good. Ive used it for 1 day so far.
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, Gina!
They are really helpful and answered all questions
They are really helpful and answered every question, they were very polite and explained everything in detail would definitely recommend them.
May 18, 2026
Unprompted review
Reply from CityFibre
It is great to hear you had a positive experience. We value your support and thank you for the review.
Friendly service tidied up afterwards
Friendly service tidied up afterwards
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for the five-star feedback. We are glad to hear from you and appreciate you spreading the word.
Reply from CityFibre
We are very grateful for your positive review. Thank you for taking the time to share your feedback.
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