Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... See more
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Review summary
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Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... See more
Company replied
Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tes... See more
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Myles and Duncan were hugely professional as well as being nice guys. They had to dig up some lock block to get the fibre in but they replace it expertly and left everything extremely tidy. Very satis... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly service tidied up afterwards
Friendly service tidied up afterwards
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for the five-star feedback. We are glad to hear from you and appreciate you spreading the word.
Reply from CityFibre
We are very grateful for your positive review. Thank you for taking the time to share your feedback.
Reply from CityFibre
We are very grateful for your positive review. Thank you for taking the time to share your feedback.
Reply from CityFibre
Thank you for the positive feedback.
Great lads
Great lads. Fast and clean. Gary Nathan and Immy. Meny thanks was a joy.
May 19, 2026
Unprompted review
Reply from CityFibre
We are very grateful for your positive review. Thank you for taking the time to share your feedback.
With thanks to Gary and Team
With thanks to Gary, Nathan and Immy for a quick and efficient installation of our fibre connection.
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, Chris!
I recently had a new fibre service…
I recently had a new fibre service installed via Vodafone and the two engineers were next to useless, when drilling through the outside wall they made a huge mess and took a large area of plaster off the wall!
One of the guys had to go to B&Q to get some plaster which he applied with a piece of card as he had no other tool to smooth the plaster with, it looks horrendous which along with poorly fitted round white connection boxes which don’t sit flat on the wall, one of them because they drilled the hole to close to the door architrave!! It’s basic stuff really and a week after install I’m struggling to get it corrected… if I had a choice I wouldn’t use them again.
May 11, 2026
Unprompted review
Reply from CityFibre
Hi Kevin
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further
Had Aron and loyd setting up my new…
Had Aron and loyd setting up my new WiFi etc.. so pleased with the work such polite clean men was very reassuring as suffer with anziety and ptsd felt safe and calm !! Certainly recommend..
May 18, 2026
Unprompted review
Reply from CityFibre
We're glad to hear that everything went well! Thank you for taking the time to write a review, Tracie!
Wayne the fitter was very helpful
Wayne the fitter was very helpful, efficient and didn't leave any mess.
s2050579
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, Claire!
The guys that came where fantastic they…
The guys that came where fantastic they had there work cut out for them and they went above and beyond without any problems great explanations to what needed to be done fantastic guys thanks again
May 18, 2026
Unprompted review
Reply from CityFibre
Thank you for taking the time to share your feedback with us, Kim!
Incompetent staff
Incompetent staff, awful workmanship.
CityFibre working on behalf of Sky.
Couldn't be bothered to screw grommet to the wall, just shoved in the hole, loose.
Wire tacks left loose in the wall.
Wouldn't/couldn't install in the room requested, as a compromise agreed to a different room on the basis it was mounted in the corner of the room, found it mounted under window and told if I wanted it moved I'd have to damage the wire to stop it working to get someone else to come out an move it.
May 18, 2026
Unprompted review
Reply from CityFibre
Hi Mark,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
Fantastic job
Fantastic job! Gary, Nathan and Immy!Arrived very prompt explained all work being undertaken thoroughly No mess no fuss just brilliant service thanks!
Ref no s2041739
May 18, 2026
Unprompted review
Reply from CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Very polite engineers and very quick at…
Very polite engineers and very quick at what they were doing
May 15, 2026
Unprompted review
Reply from CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Arrived on time & got straight on with…
Arrived on time & got straight on with the job. Very efficient and the lads were friendly and polite. Also connected the wifi to our mobile phones, tablets and desktop computer for us. Many Thanks.
May 15, 2026
Unprompted review
Reply from CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
The engineers were really amazing…
The engineers were really amazing throughout the installation process.
May 15, 2026
Unprompted review
Reply from CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Reply from CityFibre
Your positive review is greatly appreciated. Thank you.
Reply from CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Very slick service and great…
Very slick service and great communication
May 15, 2026
Unprompted review
Reply from CityFibre
We truly appreciate your positive review. Thank you for sharing your experience.
Perfect overall
The engineers were amazing and very informative, know their work and fast in doing it with high quality service
The net is as advertised and the router is super fast and powerful now 2 days in the new contract
May 15, 2026
Unprompted review
Reply from CityFibre
Hi, Ali. We truly appreciate your positive review. Thank you for sharing your experience.
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