Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... See more
Company replied
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Review summary
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Reviews shaping this summary
Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... See more
Company replied
Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tes... See more
Company replied
Myles and Duncan were hugely professional as well as being nice guys. They had to dig up some lock block to get the fibre in but they replace it expertly and left everything extremely tidy. Very satis... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First class service from start to finish
First class service from start to finish
May 14, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Great experience with Cityfibre
Great experience with Cityfibre. Communication was excellent and I was kept informed of every step from start to finish. The 2 guys who did the install explained what they had to inside the property and outside and made sure everything was in working order before they left and explained who to call etc if there were any problems. Guys were friendly and respectful of my property. Would definitely recommend Cityfibre. 10 out of 10 guys 👏
May 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the review!
Start to finish all was excellent 👌
Start to finish all was excellent 👌, service, staff, job, all very well done.
Thank you Keiron and mate.
May 14, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Quick and simple installation
Very prompt, explained everything and was just a straight forward process.
May 14, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Can't fault the service from applying…
Can't fault the service from applying to installation was fantastic
May 14, 2026
Unprompted review
Reply from CityFibre
Thanks for the feedback!
The installer was polite professional…
The installer was polite professional and incredibly friendly. My young son to a shine to his work and he took the time with him to show him the ropes [mini ropes of course] overall his customer care was amazing. Thank you
May 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the review!
First class
Everything thing from start to finnish was exactly how I was told it would be
May 13, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Great comms & service
Great communication and terrific engineers, could not fault my installation, which happened on time and schedule. Never get any of this from BT; this is how a company and services should be run.
May 11, 2026
Unprompted review
Reply from CityFibre
Thanks for sharing!
Reply from CityFibre
Thank you for sharing, Sandy!
Upgrading from copper DSL broadband…
Upgrading from copper DSL broadband with another supplier to full fibre with Vodafone/CityFibre took two weeks from placing the order to having an active service. Everything was very efficient and went smoothly. All the staff were very professional. Excellent service.
May 13, 2026
Unprompted review
Reply from CityFibre
We appreciate your 5-star review, thank you, Nick!
Andrew who installed my broadband was…
Andrew who installed my broadband was excellent. He arrived on time, explained everything clearly, and completed the installation quickly and professionally. He made sure everything was working perfectly before leaving and answered all my questions patiently. Very friendly and efficient service — I’d definitely recommend.” 10/10 for service
May 14, 2026
Unprompted review
Reply from CityFibre
Thank you for sharing your positive experience, Rebecca!
My experience was swift and highly…
My experience was swift and highly recommendable
May 14, 2026
Unprompted review
Reply from CityFibre
Thank you for this great feedback, Osazuwa!
Great engineers
Great engineers, they call to let you know when they’ll arrive. Courteous and professional. Excellent service
May 6, 2026
Unprompted review
Reply from CityFibre
Thank you for taking the time to leave a review!
Reply from CityFibre
Thank you for sharing!
Very good service I’m happy with it
May 13, 2026
Unprompted review
Reply from CityFibre
Thanks for the 5 stars!
Reply from CityFibre
Thank you for sharing!
City fibre did a great job
City fibre did a great job. Kettering branch. Jacob or Josh. And Nareem. Brilliant
May 13, 2026
Unprompted review
Reply from CityFibre
Thank you for taking the time to write a review!
Very good company with excellent…
Very good company with excellent engineers
May 12, 2026
Unprompted review
Reply from CityFibre
Thank you for sharing!
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