City Insurance Group Reviews 

Excellent telephone helpline. Outstanding customer service

Mike Cos has been extremely helpful and informative about my car insurance

Easy to complete and friendly staff. Online portal would be nice to have.

Very helpful advice was given at a very stressful time for me. My previous Insurance company only gave me two days notice that they would no longer insure my car due to ageism, I shall be ninety at the end of the month.
Was able to get a Policy by the end of the day.

Everything is easy, good helpful service, nothing to improve.

phone answered promptly knew what they were talking about

Yes very competitive price really help Full

They are very helpful and will assist you all the way even if you have forgotten to ring them about your insurance they will call and ask you and are extremely polite and friendly and you can also go into Winchester and speak with them in person 😁😁

I conducted my customary annual car insurance renewal exercise on MoneySupermarket and was directed to City Insurance as the broker offering terms that were amongst the most competitive. I elected to buy the insurance offered in an online process that required me to verify the information I had provided in the MoneySupermarket search. I did this scrupulously, reconfirmed the offer and paid a sum well in excess of £3,000 for the cover.
In the normal person-to-person call that followed to check the information provided, the broker claimed that the answer "Gated Compound" that I had given to the question concerning where I park my car at night was not one I was able to choose. The only options were apparently "On Street", "Driveway" or "Garage" and my response had defaulted in City Insurances systems to "Garage". (I live in a small gated estate with a residents' carpark behind the gates.)
The broker said that, as they had assumed incorrectly that I had a garage for my car (something I had never at any point claimed), the premium would need to be increased by £1,600. Remember that I had already paid an astronomical sum for the cover that was now no longer on offer. As I was not prepared to submit to this tactic I accepted the broker's offer to refund the premium I had in full.
Fortunately, I was able to arrange cover elsewhere on terms close to City Insurance's original offer. But several days have passed and I have yet to see the refund in my bank account.
I find utterly egregious the industry's practice of taking up front payment in full for insurance cover that is at best provisional and leaves open the possibility that the goal posts can be moved after the deal is struck. Public be warned!

Quick and easy to set up. Friendly and very helpful staff. Resolves issues quickly.

Stay away purchased a policy from them it was weekend so I didn't receive no documentation whatsoever I called them on Monday to ask if I was insured they said no cause you have no mot on your vehicle ok can I please have refund he said you have to pay £50 cancellation fee what kind of fee you telling me I'm not insured they thieves scammers

I was given a reasonable quote for car insurance. Customer service was good with necessary updates and information.

Very helpful,made it easy to change over to new insurance.

Great communication easy to set up policy

had accident in february still in november an open case increased my insurance 150%,avoid like the plague!

Hi,I am a new customer and you signed me up by phone.Cheers Tom French

Very easy,quick and competative prices and good follow up checks and very helpful staff too all good

Letter renewal received and rang up in relation to my insurance.
Phone answered quickly and the person who answered dealt with my renewal insurance did so efficiently and answered any questions that I posed very quickly.
Great service again - well done