City Insurance Group Reviews 

I have been with them a number of years and they have always been supportive. Communication is clear and prompt. I have never had a reason to look for someone else.

Gave me a good price when i called to renew.

My 2nd year with city, the renewal price was amazing! Way cheaper than any comparison site. I hope to stay with them next year aswel

So I took out my truck insurance with this company. Unfortunately was stolen on April 17 and it’s now September 10 and I still haven’t received any money for compensation bearing in mind on the tradesmen. This is absolutely outrageous. Avoid this company like the plague,

Thank you for your reply, I have been on vacation,
It only took you five months to get in touch with me and yes, you are the broker and the insurance company do deal with claim ! but when this happened with A plan insurance, they were in constant contact resulting in a pay out within five weeks !
so five months is not exactly great service,

Avoid them I cancelled my insurance yesterday I had a balance of £272 the person I spoke with he said you only have £98 then I said I'm not happy with this figure and sound unfair.
Then he returned told me its actually £146.90
They are Rip-offs be careful. Imagine if I was accepting £98 their system had no problem. Also imagine they did this to how many customers each day. -0 star

This company is a scam and is ripping people off.

I work for the FTA for insurance companies and people have complained to trading standards and they have contacted me to investigate.

I have spoken to them using a different name and information and they tried to rip me off by putting the price up by calling them up.

I will be taking legal action out on this company city insurance.

I went onto the Compare website to look for a more amenable price for my car insurance, as my last insurer had doubled their price for a continued year.
Despite the fact I had made No claims, and my car is only used for social outings, as I am now retired so not using it for the daily commute.
I found Close Brothers, emailed them, filled in the firm for what I wanted covered in my insurance, paid, and that was it, insured for a year....no fuss no nonsense no problem. And I am paying vurtually the same as last year, so a happy insured driver.
Good people to deal with, I shall look for their quote next year and hope we can continue together.

Couldn't have been easier to find a great deal on my home insurance with helpful advice on the cover available to best suit my needs at an affordable price

I have just had an extremely bad experience with this company. I got a quote of £375 for my car insurance, decided to go ahead.
They contacted me today saying after a search I was at fault in a previous accident, and that my premium had increased by £185. In fact my car was hit while parked in a shopping centre, couldn't trace the other driver. I then asked them to cancel this policy under the 14 day rule. They then informed me that they would be charging me a £50 administration fee for cancelling. Absolute rip off, whatever you do don't use this company they are con merchants.

This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before.

Iam quite happy with my experience of doing my insurance on line but I was ver

Great value car insurance from a company local to me - good communication - speedy and friendly!

Competitive and efficient so far (only 2 months' experience yet.

Really good company.
Very helpful and clear.

They do the research on the products you require and give you a competitive price but include the option you need. Whe n you make a claim they guide through the process straight forwardly.