City Insurance Group Reviews 

147
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Terrible service, no update a week after a no fault accident, no communication , no hire fare. constant having to call and being pushed between city insurance, an underwriter whom they could never c... See more

Rated 4 out of 5 stars

Had to sit twice in hold for over 90minute still not through to anyone regarding a non fault claim that hasn’t been settle since march 2021 shocking would be an understatement Update Having spoke... See more

Company replied

Rated 5 out of 5 stars

Never had to make a claim but had a van insured with them for several years and found them to be helpful in getting a good price..not the cheapest but always in the range. Staff are knowledgeable and... See more

Rated 5 out of 5 stars

These people are just so good. We have been fans over many years. They are everything that an on-line call centre isn't. You have specialists who will go the extra mile and know their stuff. I think w... See more

Company details

  1. Insurance Agency

Written by the company

Compare the cheapest car insurance, home insurance, business insurance, van insurance and more from leading insurers. Get a Quote Today - http://cityinsurance.co.uk


Contact info

3.4

Average

TrustScore 3.5 out of 5

147 reviews

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3.4

All reviews

(147)

1 review in the last 12 months

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Rated 5 out of 5 stars

I was looking for new motor insurance…

I was looking for new motor insurance and found City through Google.
They were very helpful and efficient, culminating me having the cover I needed very quickly. The insurance was provided in a professional and courteous manner.

July 7, 2019
Unprompted review
Rated 1 out of 5 stars

Cheap for a reason

Ask for a list of other details once insurance is taken out.No mention of short timescale to do this. No way of providing info until my return home as was away. Policy cancelled,£120 deducted although I sent a email saying documents would follow. Give you seven days to respond. Dvla website doesn't work for numbers required. All documents sent within 21 days but Would not reinstate. Wouldn't trust this company,ombudsman complaint to follow Spend a bit more for a more reputable company

June 12, 2019
Unprompted review

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