Terrible service, no update a week after a no fault accident, no communication , no hire fare. constant having to call and being pushed between city insurance, an underwriter whom they could never c... See more
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Had to sit twice in hold for over 90minute still not through to anyone regarding a non fault claim that hasn’t been settle since march 2021 shocking would be an understatement Update Having spoke... See more
Company replied
Never had to make a claim but had a van insured with them for several years and found them to be helpful in getting a good price..not the cheapest but always in the range. Staff are knowledgeable and... See more
These people are just so good. We have been fans over many years. They are everything that an on-line call centre isn't. You have specialists who will go the extra mile and know their stuff. I think w... See more
Company details
Written by the company
Compare the cheapest car insurance, home insurance, business insurance, van insurance and more from leading insurers. Get a Quote Today - http://cityinsurance.co.uk
Contact info
88-89 High Street, SO23 9AP, Winchester, United Kingdom
- 01962844848
- info@cityinsurance.co.uk
- cityinsurance.co.uk
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I was looking for new motor insurance…
I was looking for new motor insurance and found City through Google.
They were very helpful and efficient, culminating me having the cover I needed very quickly. The insurance was provided in a professional and courteous manner.
Cheap for a reason
Ask for a list of other details once insurance is taken out.No mention of short timescale to do this. No way of providing info until my return home as was away. Policy cancelled,£120 deducted although I sent a email saying documents would follow. Give you seven days to respond. Dvla website doesn't work for numbers required. All documents sent within 21 days but Would not reinstate. Wouldn't trust this company,ombudsman complaint to follow Spend a bit more for a more reputable company
nothing to say
Excellent service
Excellent service, price was great. I can really recommend this company
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