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Citylaila Reviews 1,078

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TrustScore 4.5 out of 5

4.5

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times, especially through platforms like WhatsApp, and the overall ease and speed of the booking process. Reviewers frequently mention finding competitive prices, often better than market rates or official websites, making their purchases feel like a great deal. The booking process is often described as smooth and efficient, with tickets being delivered promptly. Consumers also commend the company for its genuine offers and lack of hidden charges. However, some customers also noted issues with ticket generation showing a basic package despite paying extra, and concerns were raised regarding internal processes and employee handling.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers highlighting the great value and affordability.... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and quick assistance. Many... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When visiting Dubai, I was able to get some experiences discounted through City Laila. It was my first time visiting and all these excursions can really add up, even with a discount, so it's very mu... See more

Rated 5 out of 5 stars

Was able to get great deals via City Laila. They were quick and responsive on whatsapp. Booked multiple park tickets via them - DC, Seaworld and Motiongate. Got better deal than market.

Company replied

Rated 5 out of 5 stars

Initially we are hesitant to book for an activity (Aquaventure and Motiongate), however they exceed my expectations and meet all my requests. For sure we will book to CityLaila once again if we will v... See more

Company replied

Rated 5 out of 5 stars

I purchased the attraction- X line Dubai through City Laila company. I want to say many thanks to City Laila company for the service I got from it. I asked too many questions before buying the... See more

Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Operator
  4. Tourist Attraction

Written by the company

We cover, You discover. An unknown city, a fun vacation, but can it be something more? That's where CityLaila comes in. CityLaila is packed with many features all at your fingertips to provide you endless possibilities, boundless fun, and a whole bunch of good memories. We're on a journey to create a seamless experience when you explore cities and try to do something new, exciting and thrilling. We cover almost all the popular, trending, cultural and local activities or you can say, attractions across all middle east countries. We are now leading in UAE & SA and very soon planning to fly to other countries

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dubai Discounts Greatly appreciated - very helpful!

When visiting Dubai, I was able to get some experiences discounted through City Laila. It was my first time visiting and all these excursions can really add up, even with a discount, so it's very much appreciated!

I don't love that the chat link goes to WhatsApp, but I have not gotten any spammy messages since using them, they do appear to chat only for the purposes of helping and then they ask for a review here.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect ! .The employees on board the ship were very kind and the organisation of the cruise was very good !..
Safety was also the priority of the staff, which was very reassuring.👍🏻, same with the bus driver .

November 3, 2025
Rated 5 out of 5 stars

X line Dubai through City Laila…

I purchased the attraction- X line Dubai through City Laila company.
I want to say many thanks to City Laila company for the service I got from it. I asked too many questions before buying the attraction from it and that’s because the price was the cheapest I found compare to many others, and I needed to be more confident (nowadays there’s too many cheaters) and the one from the company who treated me, was really really helpful with lots of patience and outstanding service.

The attraction was incredible 🤟🤩

Highly recommend!!!!
Many thanks
And sorry I was that hard!!!!

October 24, 2025
Unprompted review
Rated 4 out of 5 stars

Team in action

We has small issue in the beginning but with efforts of team..they resolved the issue in 1 hr.. but thereafter all went very smooth. Good selection of actual service provider and it was full of enjoyment and happiness

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

Well Mai helped me to book tickets comfortably through whats app , she sent the tickets immediately . Gave good discount as well.

October 4, 2025
Unprompted review

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