Citylaila Reviews 1,078

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times, especially through platforms like WhatsApp, and the overall ease and speed of the booking process. Reviewers frequently mention finding competitive prices, often better than market rates or official websites, making their purchases feel like a great deal. The booking process is often described as smooth and efficient, with tickets being delivered promptly. Consumers also commend the company for its genuine offers and lack of hidden charges. However, some customers also noted issues with ticket generation showing a basic package despite paying extra, and concerns were raised regarding internal processes and employee handling.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers highlighting the great value and affordability.... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and quick assistance. Many... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When visiting Dubai, I was able to get some experiences discounted through City Laila. It was my first time visiting and all these excursions can really add up, even with a discount, so it's very mu... See more

Rated 5 out of 5 stars

Was able to get great deals via City Laila. They were quick and responsive on whatsapp. Booked multiple park tickets via them - DC, Seaworld and Motiongate. Got better deal than market.

Company replied

Rated 5 out of 5 stars

Initially we are hesitant to book for an activity (Aquaventure and Motiongate), however they exceed my expectations and meet all my requests. For sure we will book to CityLaila once again if we will v... See more

Company replied

Rated 5 out of 5 stars

I purchased the attraction- X line Dubai through City Laila company. I want to say many thanks to City Laila company for the service I got from it. I asked too many questions before buying the... See more


Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Operator
  4. Tourist Attraction

Written by the company

We cover, You discover. An unknown city, a fun vacation, but can it be something more? That's where CityLaila comes in. CityLaila is packed with many features all at your fingertips to provide you endless possibilities, boundless fun, and a whole bunch of good memories. We're on a journey to create a seamless experience when you explore cities and try to do something new, exciting and thrilling. We cover almost all the popular, trending, cultural and local activities or you can say, attractions across all middle east countries. We are now leading in UAE & SA and very soon planning to fly to other countries


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick service even at 9PM

Quick service even at 9PM. Received ticket on time and proper assistance.

September 10, 2025
Unprompted review
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Reply from Citylaila

Thank you so much dear for booking with City Laila. Glad that you loved our service. Do visit us again.

Rated 5 out of 5 stars

Thanks

Thanks for helping me to get good offers

September 9, 2025
Unprompted review
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Reply from Citylaila

Thank you so much for booking with City Laila.

Rated 5 out of 5 stars

Excellent travel agency with…

Excellent travel agency with professional service and great attention to detail. Highly recommended!

August 25, 2025
Unprompted review
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Reply from Citylaila

Thank you so much dear for your feedback and recommendation. Do visit us again. Enjoy.

Rated 5 out of 5 stars

Last week of July I had the opportunity…

Last week of July I had the opportunity to book my family travel experience through Citylaila and I must say it turned out to be one of the smoothest and most delightful travel bookings I’ve ever had. From start to finish, the entire process was seamless, professional, and customer-friendly. What truly impressed me is the variety of experiences and packages available. Whether you’re looking for city tours, adventure activities, cultural experiences, or luxury packages. It feels like a one-stop solution for every kind of traveler, whether solo, couple, family, or group. Citylaila is not just a booking platform—it feels like a travel partner that ensures your journey is memorable and stress-free. Highly recommend for all.

July 26, 2025
Unprompted review
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Reply from Citylaila

Thank you so much dear for your overwhelming response. Really glad to hear your wondeful experience with City Laila. Hope you had a wonderful and fantastic time in UAE with your family and loved ones. Do visit us again for your future trips. Enjoy.

Rated 5 out of 5 stars

We booked for Thailand package it was a…

We booked for Thailand package it was a very good discount and smooth transaction. We got get good support from local staff from Thailand

August 4, 2025
Unprompted review
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Reply from Citylaila

Thanks a lot dear for booking with us. Wish that your thailand trip is a wonderful one. Do visit us again and explore more packages to other countries as well.

Rated 5 out of 5 stars

We got very good offer for has island…

We got very good offer for has island with stay. Almost saved 1240 aed for 4 night stay. Cheaper than official website

August 14, 2025
Unprompted review
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Reply from Citylaila

Thank you so much dear for your valuable feedback. Glad that you loved our service. Enjoy and have fun.

Rated 5 out of 5 stars

Goood

Everything it’s good thanks a lot

August 15, 2025
Unprompted review
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Reply from Citylaila

Thank you so much for booking with us dear. Enjoy and have fun.

Rated 5 out of 5 stars

Outstanding All the work. Company doing stupendous Job. We Spent a quality time there also a plenty 🤩 fun. I recommend this company for discount tickets ❤️Go and Do visit.

Outstanding All the work. Company Doing Stupendous Job.we spent a quality time there also a plenty fun 🥰I recommend this company for discount tickets ❤️.Go and Do visit 🥰

August 10, 2025
Unprompted review
Citylaila logo

Reply from Citylaila

Thank you so much dear for your precious feedback. Glad that you loved our service. Do visit us again.

Rated 5 out of 5 stars

Satisfied

Quick response, great prices for parks.

July 8, 2025
Unprompted review
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Reply from Citylaila

Thank you so much dear. Enjoy and have fun.

Rated 5 out of 5 stars

Many thanks, i bought tickets and your personal always online with me and help me in any questions. And price is good than another sites)

Many thanks, i bought tickets and your personal always online with me and help me in any questions. And price is good than another sites)
We have a good experience and time at parks very happy)

June 24, 2025
Citylaila logo

Reply from Citylaila

Thank you so much dear for your precious feedback. Glad that you loved our service and had a great time at the park. Do visit us again.

Rated 5 out of 5 stars

We actually booked while at the park…

We actually booked while at the park confirmation came quickly and tickets within minutes definitely recommend

June 12, 2025
Citylaila logo

Reply from Citylaila

thanks a lot for booking with City Laila dear. Enjoy and have fun.

Rated 5 out of 5 stars

Was able to get great deals via City…

Was able to get great deals via City Laila. They were quick and responsive on whatsapp. Booked multiple park tickets via them - DC, Seaworld and Motiongate. Got better deal than market.

June 11, 2025
Unprompted review
Citylaila logo

Reply from Citylaila

Thanks a lot for choosing us dear. Glad that you loved our service and satisfied with us. Do visit us again for more offers and exciting deals. Enjoy and have fun.

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