cityskinclinic.com Reviews 58

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I already feel really good after just one month of skin treatment with Dr Amel. She gave me such a kind and quick response from the beginning, and we first spoke online, which made everything very... See more

Rated 5 out of 5 stars

Really impressed with CitySkinClinic. The £30 cost of the online consultation came off the treatment price Dr Amel was lovely to talk to and was very thoughtful, knowledgeable and caring in her advic... See more

Company replied

Rated 5 out of 5 stars

Amel from City Skin Clinic has been a massive help. I've been dealing with problematic hormonal acne breakouts my whole life and with help from CSC, my skin has never been better. My treatment has qui... See more

Rated 5 out of 5 stars

I had a tear trough filler appointment with Reena at CSC and I couldn’t fault the experience. We had a consultation where we discussed my concerns and possible treatments. She also thoroughly explaine... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

City Skin Clinic is an online skin clinic offering personalised prescription-strength skincare treatments all from the comfort of your home. Our doctors treat a variety of skin conditions including acne, hyperpigmentation and skin ageing. The journey to great skin starts here.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

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No history of asking for reviews

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4.5

All reviews

(58)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I already feel really good after just…

I already feel really good after just one month of skin treatment with Dr Amel. She gave me such a kind and quick response from the beginning, and we first spoke online, which made everything very comfortable and easy.

After struggling with skin pigmentation for a long time, my confidence is finally coming back. My skin already feels tighter and brighter after only one month, and I am genuinely happy with the results.

I admire Dr Amel a lot for her professionalism and care. Hopefully one day I will have the chance to meet her in the clinic for other treatments as well.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic clinic

I’m so pleased to have found City Skin Clinic. My skin is the healthiest it has been for years. Amel is super knowledgable, my program is monitored & amended as necessary. Any queries I have are responded to promptly. Products arrive quickly, great quality & packaged well.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Failed to respond!

I did an online consultation, paid the money and expected a positive response with the next steps. I was sent an email back that they turned down my application based on me having eczema on my hands and I asked for a more thorough explanation and I have not received a response. The doctor didn’t even ask me how severe the eczema my hands was and hasn’t provided a clear explanation why this would affect treatment for my face. I was given a refund but I’m not impressed by the lack of response at all. To not respond to someone who was a paying customer is bad. Don’t recommend.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

City Skin Clinics - Honest Review

I have been using the City Skin Clinics formulas for several years now and it has transformed my skin to the point I regularly get compliments. The Aesthetic Doctor (Dr Amel) is a true professional and is always on hand to support with any skincare queries in a friendly and understanding manner. I found the initial video consultation straightforward and Dr Amel answered all my questions and listened to my concerns before recommending a treatment. Highly recommended!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have had the best experience ever

I have had the best experience ever, I was postpartum dealing with a lot of hyperpigmentation on my face. I felt really seen, heard and listened to you. I was provided with the upmost care and kindness. Including in-depth explanation on how to use what I was prescribed And I felt well equipped to carry out the treatment. The outcome of the treatment has been the best thing ever for me. I look amazing and my skin is magnificent. I’ve been complimented by almost everyone I know, including strangers. This is genuinely changed my life and I would recommend this to anyone. So thankful to Amel and her team 🥹❤️

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

A superb company

I began a skincare plan with this company towards the end of last year. I am in my early 70s, have good skin but pigmentation is an issue due to sunbathing in my youth. Prior to starting with City Skin, I was using another online dermalogical company on a monthly subscription basis. However, my skin was becoming so very dry. I contacted the company several times for advice and to request a change of formulation. It took days for them to respond; I had the impression that their suggestions were more generic and not tailored to my specific needs. In addition, I was experiencing a lot of stress due to caring for my terminally ill mother so my skin was taking a battering- big time. I really was all over the place!
In desperation I trawled the internet looking for alternatives and found this wonderful company. From the very first video consultation, I was listened to and given a plan which worked! I cannot praise Amel enough. She has given such good advice; she responds almost immediately and is so very sensible. I feel cared forand know I am in the most professional and capable hands. My skin has improved significantly and is now brighter, more even toned and hydrated. I am impressed to the extent that I paid for my darling daughter to have a consultation as well. In her words- "Amel is just lovely. She is THE best!" What more can I say??? I won't be going anywhere else as I have complete faith in the company and highly recommend them.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

The very best service

Really impressed with CitySkinClinic. The £30 cost of the online consultation came off the treatment price Dr Amel was lovely to talk to and was very thoughtful, knowledgeable and caring in her advice. My skin looks brighter, firmer and much healthier. The sun damage has also disappeared. Highly recommended!

July 24, 2025
Unprompted review
cityskinclinic.com logo

Reply from cityskinclinic.com

Thank you so much for this wonderful review. It means the world that you have trusted us with your skincare journey!

Rated 5 out of 5 stars

10/10 recommend City Skin Clinic

Amel from City Skin Clinic has been a massive help. I've been dealing with problematic hormonal acne breakouts my whole life and with help from CSC, my skin has never been better. My treatment has quite literally been life-changing for me and now I wake up every day feeling good about myself. Amel is so lovely and has been very helpful throughout my treatment. 10/10 recommend City Skin Clinic.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Got rid of my acne…

So far I’ve had an amazing experience at the clinic! Skincare plans are very detailed and everything is explained to me perfectly. Amel is also fantastic at replying to my emails and enquiries (literally few hours or next day) which makes this whole experience 10 times better. I’ve struggled with acne for a while and I had been doing facials for some time (spent a lot more money) at another clinic, unfortunately with almost no progress. When I reached out to Dr Amel she was incredibly helpful and reassuring, explaining to me what actually helps my acne and formulating a skincare plan. She always answers all my questions! I’ve been following her instructions for 11 months now and I can honestly say that my acne is gone (with occasional breakouts). I’m beyond grateful!

December 15, 2024
Unprompted review
cityskinclinic.com logo

Reply from cityskinclinic.com

Thank you so much for this super generous review, it means the world!

Rated 5 out of 5 stars

Brilliant service and results for a great price

I've had a really good experience with Amel's skin clinic. It's so reassuring knowing the advice is coming from a dermatologist who has your best interests at heart, rather than a clinic that might just want to make money. The pricing for City Skin Clinic is great for the level of expertise you receive and the quality of the care, products and outcomes. My hyperpigmentation is definitely reducing and my skin is looking thicker and plumper already. Amel's also extremely quick to reply to any queries and very pleasant to deal with.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working…

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Amel at City Skin Clinic, and I can't express how grateful I am for her support throughout my treatment plan. She consistently provides quick and practical advice, making the entire process feel smooth and manageable. It’s clear that Amel genuinely cares about her clients I truly feel valued and special, and I highly recommend her services to anyone seeking personalized care!

November 3, 2024
Unprompted review
cityskinclinic.com logo

Reply from cityskinclinic.com

Thank you so much for this generous review and trusting us with your skin!

Rated 5 out of 5 stars

Friendly and Trustworthy

Dr Amel is fantastic - she was very transparent in her call with me in terms of what she thought would be best for me, and has over the course of the year since always been very prompt and generous in her responses to my email queries. Highly recommended!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience As Always

Dr. Amel is professional, kind, knowledgeable, understanding, and compassionate, which is hard to find in one person. She completely put me at ease with her professionalism, advice and knowledge when it came to prescribing tretinoin for my acne and for the treatment of my scars. Thank you so much!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

City Skin Clinic

I have been very impressed by the service offered by City Skin Clinic which I've been using for the last 9 months for prescription skincare. Dr Amel can be relied upon to give trusted advice & guidance following a detailed and thorough assessment. The response time from ordering the products to receiving them is impressive. The treatment is making a huge difference & I would definitely recommend this highly professional company.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended online clinic

Such a great personal service for an online skin clinic. You really feel that Amel cares about your personal progress and always responds so quickly to any requests. She really seems to take pride in her profession. Repeat prescriptions are being dispensed and delivered very fast.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

Amel's exceptional service was a lifesaver when my previous clinic closed. Her friendliness, helpfulness, and prompt responses made the transition seamless.

I've been using the Clinic's self-formulated tretinoin for 6 weeks and am absolutely delighted with the results. My acne and congestion have significantly cleared, my skin texture has become noticeably smoother, and my skin feels incredibly soft. The brightness and clarity are remarkable. Unlike my previous tretinoin (Obagi), I've experienced minimal dryness, irritation, and soreness. This has made it so easy to use consistently without feeling the nightly dread or needing to constantly moisturise.

While I avoid applying tretinoin directly to the eye area, I've been pleasantly surprised to see my fine lines diminish and a brighter, lifted, and smoother appearance in the eye area. This is a testament to the formula's effectiveness and the Clinic's commitment to quality. Well done, Amel and team, on the brilliant formula and your outstanding service. I would highly recommend the Clinic for their professional service and effective products.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Dr Amel Ibrahim

I cannot recommend Dr. Amel highly enough! From my very first consultation, it was clear that she is incredibly knowledgeable and dedicated to her patients' well-being. As a person of color, I was particularly impressed by her deep understanding of how to safely and effectively treat skin issues like hyperpigmentation and fine lines in diverse skin tones. Her treatment plan has made a remarkable difference in my skin, and I appreciate her careful and personalized approach. The entire process, from scheduling an appointment to follow-up consultations, was straightforward and efficient, making the experience even more pleasant.

One aspect that stands out is Dr. Amel's commitment to continuous care. I’m grateful that I can send her progress photos every few weeks, which allows her to adjust my treatment as needed and ensures that I’m on the right path. This personalized follow-up is not only convenient but also incredibly reassuring. I have already recommended her to all my friends, and I truly believe anyone looking for a skilled, caring, and safety-conscious dermatologist—especially people of color—will be in excellent hands with Dr. Amel.

September 1, 2024
Unprompted review
cityskinclinic.com logo

Reply from cityskinclinic.com

Thank you so much for taking the time to write this wonderful review. It means the world and makes everything worth it!

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