cityskinclinic.com Reviews 

59
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Amel from City Skin Clinic has been a massive help. I've been dealing with problematic hormonal acne breakouts my whole life and with help from CSC, my skin has never been better. My treatment has qui... See more

Rated 5 out of 5 stars

Really impressed with CitySkinClinic. The £30 cost of the online consultation came off the treatment price Dr Amel was lovely to talk to and was very thoughtful, knowledgeable and caring in her advic... See more

Company replied

Rated 5 out of 5 stars

I had a tear trough filler appointment with Reena at CSC and I couldn’t fault the experience. We had a consultation where we discussed my concerns and possible treatments. She also thoroughly explaine... See more

Company replied

Rated 5 out of 5 stars

Such a great personal service for an online skin clinic. You really feel that Amel cares about your personal progress and always responds so quickly to any requests. She really seems to take pride in... See more

Company details

  1. Skin Care Clinic

Written by the company

City Skin Clinic is an online skin clinic offering personalised prescription-strength skincare treatments all from the comfort of your home. Our doctors treat a variety of skin conditions including acne, hyperpigmentation and skin ageing. The journey to great skin starts here.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

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4.6

All reviews

(59)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Dr Amel Ibrahim

I cannot recommend Dr. Amel highly enough! From my very first consultation, it was clear that she is incredibly knowledgeable and dedicated to her patients' well-being. As a person of color, I was particularly impressed by her deep understanding of how to safely and effectively treat skin issues like hyperpigmentation and fine lines in diverse skin tones. Her treatment plan has made a remarkable difference in my skin, and I appreciate her careful and personalized approach. The entire process, from scheduling an appointment to follow-up consultations, was straightforward and efficient, making the experience even more pleasant.

One aspect that stands out is Dr. Amel's commitment to continuous care. I’m grateful that I can send her progress photos every few weeks, which allows her to adjust my treatment as needed and ensures that I’m on the right path. This personalized follow-up is not only convenient but also incredibly reassuring. I have already recommended her to all my friends, and I truly believe anyone looking for a skilled, caring, and safety-conscious dermatologist—especially people of color—will be in excellent hands with Dr. Amel.

September 1, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for taking the time to write this wonderful review. It means the world and makes everything worth it!

Rated 5 out of 5 stars

I cannot recommend this City Skin Clinic Enough!

I cannot recommend this City Skin Clinic enough!
In an industry where many people offer treatments but have only basic professional knowledge, Dr Amel is highly professional and knowledgeable.
She truly has helped me get to the root of my skin problems and my skin is absolutely glowing now! I am very happy with my treatments…my skin never looked any better.
She is very knowledgeable about everything and gave fantastic information and advice that has been incredibly helpful in my day-to-day life.
As a medical doctor myself, I've been impressed by the depth of her knowledge and expertise. She's also very pleasant and I've come to trust her judgement and advice.
Highly recommend to anyone looking for a great experience

August 9, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this wonderfully kind and generous review. Your feedback means the world!

Rated 5 out of 5 stars

Exceptional

The receptionist was excellent and understood the delicatness of the situation, and not only was offering a same week appointment but was able to accommodate within an hour of my call. ÈVERYTHING was over and done within 2hrs of initial call. Something that was a bother for years. I would highly recommend to anybody. Lovely staff, Lovely surroundings, very comfortable and very welcoming. thanks

April 22, 2024
Unprompted review
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Reply from cityskinclinic.com

This is such a lovely review but I think you have the wrong business (we're an online skin clinic specialising in prescription strength skincare). Would be great if you could move it to the correct business since I'm sure they would love your wonderful feedback :)

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Dr. Amel is highly competent and provides spot-on advice. I could not be more happy with their support and service.

December 5, 2023
Unprompted review
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Reply from cityskinclinic.com

Thank you for this incredible review It means everything.

Rated 5 out of 5 stars

I've had a lovely experience at City…

I've had a lovely experience at City Skin Clinic. I contacted them for help with my acne and had an appointment with Dr Ibrahim. She was really nice and prescribed me tretinoin. I have since seen a massive improvement in my skin. Thank you!

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

FILLER POSITIONED WRONG (long term damage lymphatic system)

two years ago I went for a consultation for a tear through filler - the Doctor Reena ( I think she studied Dentistry!!) reassured me it would not be visible and that she did it thousands of times and that I was certainly a good fit for the treatment.
she then toke a school ruler - the cheapest one available and fairly worked out, and bluntly toke some measurements, she then filled it in in the wrong spot which has caused swelling and over the time a damage to my under eye lymphatic drainage, it is common when it is positioned too superficially and there is no way to cure it, I wake up with bags under my eyes, purple and grey. I went to see two plastic surgeons to seek help, both said there is little I can do, two years later I am still looking worst then if I had aged 10 years in one go. I contacted the beauticians and they tried to blame it on my face structure, saying my lower part of the face is not full enough, something which two plastic surgeons have never even heard of and completely dismissed as non sense, I have been in contact with City skin Clinic for two years asking for more info on what they said (aka being my fault as the filler moved- it cannot move) and I never got any answer. I asked refund as this is a mistake made by the unprofessional beautician but they avoid replying. PLEASE DO NOT GO HERE, CHOOSE A PROFESSIONAL who understand FACE ANATOMY! I will be sending all this info and evidence to the customer s rights at GOV.UK, and then even if it means loosing more money due to irresponsible beauticians, I will. seek legal advice. these is not a serious practice and your face is FOREVER, DO NOT RISK YOUR FACE.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend - great results and excellent service. Very personalised treatment!

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional set up - felt like I walked into scam

Unprofessional set up with clearly very young staff who dont know how to manage a client facing business. Jazzy website with lots of availability for a reason. I spent 15 mins finding them because their 2 reminder emails didn't have a street address and neither does their calendar attachment. after getting there finally there is no receptionist.Theyve rented one room in a marylebone address but this not a clinic in any sense.

May 5, 2023
Unprompted review
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Reply from cityskinclinic.com

We’re sorry that you were unhappy with your experience Riddhi. However this review is both unfair and incorrect. Firstly the appointment confirmation email clearly stated the instructions for which bell to ring on arrival. We make it very clear on our website that we are located within a building with multiple other clinics and none of our clients have ever had a problem with this. We have both a general receptionist and clinic manager who were very welcoming to you and unfortunately you were rude and abusive to them. When our doctor simply asked you to treat the clinic manager with curtesy you continued to be rude and abusive. We value all our clients and since we opened in 2016 we are proud to serve clientele from across a wide range of backgrounds and ages. Our clinic delivers high quality treatments and services and the only request we have is our clients treat our staff with the same respect and dignity they afford you. Everyone has the right to do their job without fear of harassment and abuse.

Rated 5 out of 5 stars

Non-surgical rhinoplasty (Dr Jasani)

I underwent non-surgical rhinoplasty by Dr Jasani in City Skin Clinic on 06/01/2023. I am very pleased with my nose profile and would like to share my gratitude to Dr Jasani for her exceptional skills – both clinically and with communication as I am mindful that I was particularly anxious pre-procedure(!) She is patient-centred, addressed all of my concerns and ultimately delivered what I had wanted from the outset of the consultation. Highly recommend City Skin Clinic — and Dr Jasani in particular! Thank you!

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and treatment

I was looking to do dermal fillers in my cheeks & profhilo to help against my excessive dry skin. This was my first time. I contacted City Skin Clinic after reading their reviews. My experience with them was excellent and very professional. I was carefully guided through every step of the process, given clear information about what can be expected, side effects, and expected (and not expected) results I could get, and the treatment was very professionally executed. I can highly recommend City skin Clinic.

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

Professional staff

I've had masseter botox with Dr. Reena for over a year, and she has always provided great results. She is patient and professional, always happy to explain things more thoroughly if needed. I feel in safe hands.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Lip filler.

I went for lip filler, specifically Juvederm. This is the second time I have had this done at City Skin Clinic. The staff are very professional and friendly, and are very clear about the procedure and what final result is likely to be achieved before you commit. The result, for me, is a massive improvement and looks very natural. The previous treatment lasted around a year before needing to be touched up. Definitely recommended.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

I was very well advised

I was very well advised, the execution of the work was excellent.

November 22, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you very much for taking the time to review your experience Nathaly. We really appreciate it and look forward to seeing you again!

Rated 5 out of 5 stars

Great experience with virtual consultation

I had a virtual consultation with Dr Ibrahim about prescription tretinoin. It was extremely informative and all my questions were answered thoroughly. I highly recommend this service offered by CitySkin clinic, and I'm very pleased with the results I've noticed in my skin so far!

August 10, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for the wonderful review. We're so happy that you're pleased with our Virtual Clinic and look forward to continuing this journey with you!

Rated 5 out of 5 stars

I had a great experience at City Skin…

I had a great experience at City Skin Clinic and would highly recommend it to anyone cautiously approaching the idea of a “tweakment”.
I nervously booked in for a consultation with possible treatment. On arrival I was instantly made to feel relaxed and at ease.
Dr Reena Jasani patiently listened to my concerns and took the time to talk through my choices and the possible results.
I ended up having Botox and decided that filler wasn’t quite right for me at that time.
I’m really happy with my results and especially loved the option that I could start cautiously and have a top up at the follow up appointment if needed.
The care was excellent and I’m very glad that I went to City Skin Clinic.

August 26, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this amazing review. We really appreciate the feedback and are so pleased that you had a great experience. It means the world to us!

Rated 5 out of 5 stars

Tear trough filler

I had a tear trough filler appointment with Reena at CSC and I couldn’t fault the experience. We had a consultation where we discussed my concerns and possible treatments. She also thoroughly explained the potential risks / any possible after affects. The treatment itself went smoothly and I felt as though I could put my trust fully into Reena for the filler to look as natural as possible, whilst also enhancing my facial definition. Will definitely go back for treatments un the future.

August 16, 2022
Unprompted review
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Reply from cityskinclinic.com

We're so pleased that you had such a good experience with us. Thank you so taking the time to write this lovely review. We really appreciate it and you!

Rated 5 out of 5 stars

Dr Amel

Dr Amel, was honest and professional with her advice on my skin routine. Dr Amel has gave me confidence and belief that I can get rid of my acne/blemish skin.

I would highly recommend Dr Amel in any consultation.

August 30, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for sharing your experience of our virtual clinic and writing this beautiful review. We look forward to continuing to walk through this skincare journey with you.

Rated 5 out of 5 stars

Excellent service and results

I have visited City Skin Clinic several times during the last year for Masseter botox and botox under my eyes. I am very pleased with the experience in the clinic as well as the results. Also, City Skin Clinic always books in a follow-up appt to ensure the results are satisfactory and to offer a free top-up if required. Lastly, I feel I always get genuine advice on whether treatment is needed or not rather than being blindly sold a service. Can really more than recommend!

August 30, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much! We really appreciate your kind feedback and wonderful review.

Rated 5 out of 5 stars

I had a lovely experience at city skin

I had a lovely experience at city skin. Everyone were so lovely. The treatment was amazing! I was really concerned about the final result as I wanted something really subtle but refreshed. And i got exactly what I wanted! The doctor was super clear and made me feel very comfortable. I love it! Super recommend

March 17, 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for sharing your experiences with us and leaving this wonderful review. It means the world to us. We look forward to seeing you again!

Rated 5 out of 5 stars

Really happy with the results

Really happy with the results, very friendly!

March 12, 2022
Unprompted review
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Reply from cityskinclinic.com

That's awesome and we're super happy you're happy! Thank you for leaving us this review :)

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