Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more
Company replied
Location
Switch location59-61 Melchett Road, Kings Norton Business Centre, B30 3HP Birmingham, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole CitySprint service this morning was top notch. Got a text from them telling me what time slot my Wickes delivery was due with the tracking link. Then the driver (B057) was brilliant, went... See more
Company replied
An excellent delivery from a driver who could not have been more helpful. Order from Wickes, delivery, came as expected to my front door. I asked the driver if he could deliver to my back gate in... See more
Company replied
Never heard of City Sprint until the item I ordered from Wicks was delivered by them. The item was deliverd on time by a very nice young man named Paul, who certainly helped this 90 year old man,he w... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
59-61 Melchett Road, Kings Norton Business Centre, B30 3HP, Birmingham, West Midlands, United Kingdom
- 0121 3597788
4.9
Excellent
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The drivers/delivery men were excellent
The drivers/delivery men were excellent. Nothing was too much trouble. Courteous, jolly, informative, efficient.
B286
August 28, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Diane,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Great timing and friendly service
Great timing and friendly service! B286
August 26, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Joshua,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
On time and very helpful delivery
On time delivery. Very helpful unloading and placed the bags exactly where I wanted them. Thank you.
August 26, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Kenneth,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Excellent service
B286 Driver was excellent and very polite, hopefully he comes to me again
August 24, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Jamie,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Very happy with the service Thank-you 😀
Very happy with the service B.286 Thank-you 😀
August 23, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Pleasant and helpful wouldn't have anyone else they help me a lot with being a pensioner
They were very helpful and polite would recommend them for some kind of a bonus or award
August 22, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good afternoon Ken,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Great experience
Just had a delivery from 2 gentleman (B286) and I’m not normally compelled to leave reviews but they were just great. Happy, cheerful, helpful and went the extra mile to ensure my delivery didn’t get wet.
Thanks so much
Emily
August 20, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Emily,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
The driver and his mate were very very…
The driver and his mate were very very helpful, off loading and taking my items to where I wanted them for MY ease. Both men so very helpful and a credit to City Sprint. His number was B286 thank him from me again made the job a lot easier.
August 17, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning David,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Great Tracking App
Being able to track the delivery and know when it’s going to arrive rather than being in all day and it turns up late afternoon is so good.
August 16, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Gillian,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Kept me up to speed with the delivery…
Kept me up to speed with the delivery and plans the driver and mate were friendly and accommodated my requests B286, on the whole a great experience
August 15, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good afternoon Dean,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Reply from CitySprint - Birmingham
Good morning Dean,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Hello as I spoke to CitySprint about a…
Hello as I spoke to CitySprint about a delivery from birmingham branch about the delivery’s they sent and where about was it they were really cocky and adtremble meaning {less talkative-more stuttering#shakey ) deffo need a cup of coffeeee for sure
August 1, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning,
Thank you for your message.
We are sorry to hear of the recent experience that you have received with CitySprint.
To enable us to assist you further, can you please confirm the CitySprint booking reference number that this relates to.
Kind regards,
Ben
An excellent delivery service
An excellent delivery from a driver who could not have been more helpful.
Order from Wickes, delivery, came as expected to my front door. I asked the driver if he could deliver to my back gate in the road behind, no problem.
He drove to my back gate and helped me carry the plywood sheets into my back garden.
Thank you city sprint, I wish all delivery services (and drivers) were as professional and helpful.
Highly recommended.
July 15, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lucie
Excellent service
Excellent service. The driver B2J2 was very helpful and polite, put the delivery where he was asked to.
July 9, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning Caroline,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Great experience
Great experience, delivery from Mike Boos, would highly recommend
June 5, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good afternoon Kayleigh,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Delivery driver was very polite and…
Delivery driver B252 was very polite and helpful. He brought all of my delivery in my house for me which was very kind of him. Couldn't fault him. Excellent
July 8, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good afternoon Graham,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Reply from CitySprint - Birmingham
Good morning Michelle,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Was kept up to date with my delivery!!
Was kept up to date with my delivery!!
July 4, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Great service the guys Mike B005…
Great service the guys Mike B005 dropped goods where I asked went the extra mile to help. Mike has made a number of deliveries for me and has always been very helpful.
Thanks Mike B005.
July 4, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good morning John,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent service from Mike and Jord
Excellent service from Mike and Jord B005. Highly recommended
July 4, 2024
Unprompted review
Reply from CitySprint - Birmingham
Good afternoon Michael,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.