CitySprint - Birmingham Reviews 405

TrustScore 5 out of 5

4.8

59-61 Melchett Road, Kings Norton Business Centre, B30 3HP Birmingham, West Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Michael the driver was super helpful, he’s helped me unload into my garage and was always super polite and friendly on both occasions. It was a pleasure to see him again! Thank you for being awesome!!... See more

Company replied

Rated 5 out of 5 stars

Mike and Jord (B005) They were both fantastic, a credit to your company they were professional and respectful even helped me in the house of the front door as id hurt my shoulder. Would definitely r... See more

Company replied

Rated 5 out of 5 stars

Driver B135 Daniel, arrived first thing, collected all tiles that needed returning to Topps Tiles. Tidied up and took rubbish as well. A job well done - cheers!!!

Company replied

Rated 5 out of 5 stars

Mike and Jord (B005) were very good nothing was too much for them they placed each heavyweight sack of compost where l asked them to. Excellent service.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • 59-61 Melchett Road, Kings Norton Business Centre, B30 3HP, Birmingham, West Midlands, United Kingdom

  • 0121 3597788

4.8

Excellent

TrustScore 5 out of 5

405 reviews

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Rated 1 out of 5 stars

Didn’t even turn up to collect from…

Didn’t even turn up to collect from wickes so never received anything. Don’t use city sprint OR wickes.

May 25, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're truly sorry for the collection issue and the missing order. We are reviewing this internally.

Rated 5 out of 5 stars

Arrived on time and delivery drivers…

Arrived on time and delivery drivers were happy to help and place the items where required.

May 20, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're so glad our drivers were on time and helpful with your delivery! Thank you for your kind words.

Rated 5 out of 5 stars

Mike and Jord (B005)

Mike and Jord (B005) were very good nothing was too much for them they placed each heavyweight sack of compost where l asked them to. Excellent service.

May 20, 2026
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

We're so pleased to hear our delivery team provided excellent service and were so helpful with your compost delivery! We appreciate your kind words.

Rated 5 out of 5 stars

Driver B135 Daniel

Driver B135 Daniel, arrived first thing, collected all tiles that needed returning to Topps Tiles. Tidied up and took rubbish as well. A job well done - cheers!!!

May 20, 2026
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

We are so glad to hear about your positive experience with our service. Thank you for sharing your kind words and appreciation!

Rated 5 out of 5 stars

Michael the driver was super helpful

Michael the driver was super helpful, he’s helped me unload into my garage and was always super polite and friendly on both occasions. It was a pleasure to see him again! Thank you for being awesome!! B005 driver number

May 13, 2026
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

We're happy to hear that our delivery service met your expectations! We appreciate your positive feedback regarding the driver's helpfulness and politeness and for ensuring your delivery was placed in your garage. Thank you!

Rated 5 out of 5 stars

Delivery with a Smile

Both delivery drivers(B005)were friendly, helpful and respectful of the property. Delivery was on time. Thanks guys.

May 13, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're happy to hear that the delivery drivers were friendly, helpful, and respectful, and that your delivery was on time. We appreciate your positive feedback!

Rated 5 out of 5 stars

The lads were ace

The lads were ace

May 13, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're so glad the team impressed you! Thank you for your fantastic feedback; it means a lot to us all.

Rated 5 out of 5 stars

The lads put my package 📦 where I…

The lads put my package 📦 where I requested not a problem..they were both completely curtious as bless them fabulous service..will be keeping your number and a defo to pass on to other's..thank you 😀
Elaine Nemedi

May 13, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're happy to hear that our team delivered your package as requested and provided fabulous service. We appreciate your kind words and are grateful that you'll recommend us to others. Thank you!

Rated 5 out of 5 stars

Mike and Jord (B005) - Exceptional

Mike and Jord (B005)
They were both fantastic, a credit to your company they were professional and respectful even helped me in the house of the front door as id hurt my shoulder. Would definitely recommend as you're staff were amazing. Thank you to both of them for their help 😊

May 13, 2026
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

We're happy to hear that the team provided such great service. It's wonderful knowing they were professional, respectful, and helpful during your move. Thank you for recommending us and for your kind words!

Rated 5 out of 5 stars

The guy B391 is really good and helpful

The guy B391 is really good and helpful

March 10, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We appreciate you letting us know that our team member was helpful. We're so glad you had a positive experience!

Rated 5 out of 5 stars

Jon 13063 is always very pleasant and…

Jon 13063 is always very pleasant and friendly on his weekly visits to us. Always takes the time to say good morning. 5 star service :)

February 11, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're happy to hear that you find our service pleasant and friendly during the weekly visits. We appreciate you taking the time to leave us kind feedback!

Rated 5 out of 5 stars

Mike and Jord ( 13005)

Driver and mate were Polite and Courteous to a fault .Very helpful

February 5, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're delighted to hear that our delivery team was polite, courteous, and helpful. Thank you for your positive feedback and for taking the time!

Rated 5 out of 5 stars

Excellent service from City Sprint…

Excellent service from City Sprint courier JB today. Very polite, friendly, and greeted us with a great smile.

January 29, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're happy to hear that you had such a positive experience! Thank you for taking the time to share your feedback regarding the excellent service you received.

Rated 5 out of 5 stars

Great service

January 29, 2026
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Thank you for sharing your positive experience with us; we appreciate it.

Rated 5 out of 5 stars

Always On time

Always On time!
Very professional and easy to deal with:

January 29, 2026
Unprompted review
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Reply from CitySprint - Birmingham

We're happy you found our services punctual and professional. Thank you for sharing your positive experience with us; we appreciate it.

Rated 5 out of 5 stars

Driver's professional delivery

I have just received a wicks delivery via Citysprint and I cannot recommend them enough as the delivery driver went above and beyond to be helpful. He was very polite, professional and friendly. I would recommend him and the company to my family and friends.

July 15, 2025
Unprompted review
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Reply from CitySprint - Birmingham

We're happy to hear that the delivery experience exceeded your expectations. It's great to know the driver was helpful, polite, and professional. We appreciate you recommending our services to your family and friends and thank you for your positive feedback.

Rated 5 out of 5 stars

The driver and partner were very polite…

The driver and partner were very polite friendly, as I am elderly they took the stone to the place I needed it rather than leave it at the gate as the majority of delivery people do.
Exceptional service many thanks to them.
G. From Codsall

July 2, 2025
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

We're happy to hear that the delivery team was friendly and accommodating, especially with your specific needs. It's great to know they went the extra mile to assist you. Thank you for your positive feedback!

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