CitySprint - Birmingham Reviews 

408
TrustScore 5 out of 5

4.9

59-61 Melchett Road, Kings Norton Business Centre, B30 3HP Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

The whole CitySprint service this morning was top notch. Got a text from them telling me what time slot my Wickes delivery was due with the tracking link. Then the driver (B057) was brilliant, went... See more

Company replied

Rated 5 out of 5 stars

An excellent delivery from a driver who could not have been more helpful. Order from Wickes, delivery, came as expected to my front door. I asked the driver if he could deliver to my back gate in... See more

Company replied

Rated 5 out of 5 stars

Never heard of City Sprint until the item I ordered from Wicks was delivered by them. The item was deliverd on time by a very nice young man named Paul, who certainly helped this 90 year old man,he w... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • 59-61 Melchett Road, Kings Norton Business Centre, B30 3HP, Birmingham, West Midlands, United Kingdom

  • 0121 3597788

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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4.9

All reviews

(408)

2,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ref courier - Mike (B005) Great service, brought all bags into the house as requested. Very polite.

May 8, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Annie,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Always great service

On time and friendly service by Mike (B005), great that its tracked for convenience,

May 8, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Keiran,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Delivery person Mike (B005) incredibly…

Delivery person Mike (B005) incredibly friendly and helpful with getting delivery in. Had an issue with supplier and he got on phone and worked hard to get resolved immediately. Thanks.

May 4, 2024
Unprompted review
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Reply from CitySprint - Birmingham

Good morning Luke,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Plesent and polite delivery driver

Plesent and polite delivery driver,
On time and placed where required

April 29, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Great service

Great service! Delivery was on time, they called 30 minute before to check I would be home and helped carry the heavy items into the house. Very friendly delivery men.

April 25, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Lauren,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Friendly Josef…

Just had a parcel delivered by Josef,absolute gentleman,friendly passionate about his job,couldn't have asked any more from him, a real asset to your company

April 26, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis

Rated 5 out of 5 stars

Great service!

You get live tracking so you know exactly where the driver is.
Delivery was fast and friendly. They even left my item in my house as it was too heavy for me to move myself 5🌟

April 26, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Timber delivered at stated time by Paul…

Timber delivered at stated time by Paul (B108). Unloaded and neatly stacked by driver. Many thanks.

April 26, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Mike,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

I had a delivery of 18 bags of compost…

I had a delivery of 18 bags of compost from the Wickes store in Hereford, not a light delivery by any means. My Delivery delivery driver, Paul, kept me notified of my delivery leaving the store and shortly before arriving at my address. His manner was very polite and sociable while dropping off my items, he even helped me take my items to a chosen location in the front garden when I explained I had physical limitations. Above and Beyond service and a credit to City Sprint. Tony from Hereford

April 25, 2024
Unprompted review
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Reply from CitySprint - Birmingham

Good afternoon Tony,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Paul - great delivery! Efficient and very helpful!

Paul (B108) who delivered 29 packs of large tiles was very polite and accommodating to where we needed them. Highly recommend! The delivery guy was great and went above and beyond!

April 25, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning Marissa,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 4 out of 5 stars

Great service when it’s the regular…

Great service when it’s the regular driver

April 23, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning Lynette,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Very useful tracking

Very useful tracking. Delivered in time frame. Driver was very polite and friendly.

April 24, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Lynn,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Such a pleasant helpful delivery…

Such a pleasant helpful delivery person. Went out of their way to provide a fast efficient service. Thanks to Keith B075 from the Birmingham Service Centre

April 24, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Deborah,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Paul (B108)

Paul (B108)
Excellent! Very polite, efficient and helpful. Delivery was also on time.
Thank you

April 24, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Brilliant delivery guy he brought all…

Brilliant delivery guy he brought all my fence panels straight to my door very friendly and helpful
My courier was ROB-B124

April 24, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Kimberley,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Brilliant service

Communication great, arrived as expected, great service from the driver Paul (B108)

April 20, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Off load to the spot I requested

Off load to the spot I requested. Guys we fine.

April 19, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning Jonathan,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Service with a smile

This was the second order from Wickes it was delivered on time, (as was the first), it was unloaded in exactly the right place.
The courier, (Mike B005), was very pleasant and helpful, it was a pleasure to meet him.

April 22, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good morning Paul,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Mike (number is B0005 or 13005)…

Mike (number is B0005 or 13005) delivered my goods, really friendly and more than helpful unloading the items to the side of the house

April 22, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Lucie

Rated 5 out of 5 stars

Thanks Paul! (B108)

Paul (B108) was great, unloaded everything to where I needed it. At a good time (early in the delivery window). Very friendly and helpful, many thanks!

April 22, 2024
Unprompted review
CitySprint - Birmingham logo

Reply from CitySprint - Birmingham

Good afternoon Katherine,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Ben

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