CitySprint - Bristol Reviews 

1,868
TrustScore 5 out of 5

4.9

Unit 18 City Business Park, Easton Road, BS5 0SP Bristol, England, GB


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Rated 5 out of 5 stars

Excellent delivery, really friendly and helpful. Actually read our door sign, rang bell and came into communal flat hall which makes a nice change, most drivers just dump deliveries outside main bott... See more

Company replied

Rated 5 out of 5 stars

Gareth (PA01) is very friendly, efficient and trust worthy. He comes into our office discretly to collect the out going medical records and give us our delivery. He manages this without disturbing a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was amazing!! It's a building site, without a proper address yet with royal mail, and he managed to find his way in and find my caravan in the pouring rain. Very friendly and hel... See more

Company replied

Rated 5 out of 5 stars

I had excellent experience with the city link driver, Kay - PL81. The service was outstanding, she was polite, professional and friendly. She placed my materials exactly where I wanted them. It’s no... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 18 City Business Park, Easton Road, BS5 0SP, Bristol, England, United Kingdom

  • 01179 555566

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,868)

2,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Delivery perfect on time and right to the door thanks

March 20, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that your delivery was perfect and on time! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Super friendly and helped me get everything situated inside

BL23 were great and helped me get everything inside, I was surprised how fast the delivery was!

March 17, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery was fast and that the team provided great assistance getting everything inside. Thank you for your positive feedback!

Rated 5 out of 5 stars

Polite and very helpful

The courier who delivered the fence panels today was BL23. Lovely chap, really polite and helpful.

March 20, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery went smoothly! It's great to know that our courier was polite and helpful during your fence panel delivery. Thank you for your positive feedback.

Rated 5 out of 5 stars

Lovely delivery today

Lovely delivery today. Delivery was PL81-KAY. She was friendly, efficient & a good all round good egg.

March 19, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you had a great delivery experience! We appreciate you taking the time to share your positive feedback regarding our team member.

Rated 5 out of 5 stars

PL81-Kay The Best

PL81-Kay, Perfect delivery on time, helpful and cheery. Thank you Kay as always our best delivery driver ***5 stars***

March 19, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery was perfect, on time, helpful, and cheery! It's wonderful to know you consider our delivery driver the best and appreciate the service.

Rated 5 out of 5 stars

Friendly

Friendly, timely, good tracking and products in good condition 👍🏻

March 17, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy you found our team friendly, our service timely, and our tracking good, with products in good condition. Thank you for your positive feedback.

Rated 5 out of 5 stars

Extremely polite and punctual courier…

Extremely polite and punctual courier (BL23). Very respectful and helpful.
Delivery was great.

March 17, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that our courier was punctual, respectful, and helpful, providing a great delivery experience. We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Very polite and friendly courier.

March 11, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that our delivery was on time and the courier was friendly. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Very professional

Very professional, polite and friendly

March 11, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate you taking the time to share your thoughts. We are so glad our team was professional, polite, and friendly!

Rated 5 out of 5 stars

PA01 Gareth

PA01 Gareth
Our regular delivery driver is always very regular, polite, professional and helpful unlike some other collection drivers we have had in the past.

March 11, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that our delivery service meets your expectations. We appreciate your positive feedback regarding the consistency and professionalism of our team. Thank you!

Rated 5 out of 5 stars

The courier today (BL23) provided a…

The courier today (BL23) provided a great service today. They had to deliver around 400kg of products in Bath. Plasterboard and other products. The delivery was an awkward position due to parking restrictions and ease of access. The courier was outstandingly professional and understanding of this problem but endeavoured to get the job done. Very happy.

March 2, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery service met your expectations, especially considering the challenges in Bath. We appreciate you acknowledging the courier's professionalism and dedication to completing the delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Lovely driver

Lovely driver, (from
Handwriting B623/ BL23) carefully unloaded order where I asked and diligently double checked all was correct.

March 2, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're so happy to hear about the lovely driver! It's great to know the order was carefully unloaded where you asked, and that they diligently double checked everything.

Rated 5 out of 5 stars

I've had city sprint delivered a lot…

I've had city sprint delivered a lot from Wickes and always been excellent. Today was a good delivery thank you

February 25, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that your deliveries from Wickes have been excellent, and we appreciate you taking the time to leave us this positive feedback. Thanks!

Rated 5 out of 5 stars

Great experience

Gareth kindly waited a few minutes for me whilst I returned home to give him the package, he was very polite and helpful.

February 20, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the service was helpful and polite! We appreciate you mentioning the patience displayed. Thanks for your positive feedback!

Rated 5 out of 5 stars

BL23 did a great job

BL23 did a great job

February 20, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot.

Rated 5 out of 5 stars

Friendly and efficient service

BL23 very friendly, helpful and professional whilst also being efficient. Great service, thank you.

February 20, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you received efficient, friendly, and professional service. We appreciate you taking the time to leave us this great feedback.

Rated 5 out of 5 stars

Kay the lady driver was so helpful

Kay the lady driver was so helpful, this lady has delivered to us on lots of occasions, every time she has been so helpful, and is always so accommodating. Thank you Kay PL81

February 19, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're so happy to hear that our driver is consistently helpful and accommodating during your deliveries. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

I had excellent experience with the…

I had excellent experience with the city link driver, Kay - PL81. The service was outstanding, she was polite, professional and friendly. She placed my materials exactly where I wanted them.
It’s not often you come across someone who goes that extra mile, but this person does. A big shout out to this delivery person, City Sprint and Wickes. I will be ordering again and would highly recommend them based on my experience.

February 19, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you had such a positive experience! It's great to know the delivery service met your expectations, and the materials were placed exactly as you wanted. We appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy. All our items were in stock.Delivery on time . Extremely helpful, friendly courier.BL04 -KAY.

February 5, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that ordering was easy, your items were in stock, and the delivery was on time. We appreciate you mentioning the helpful courier!

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