CitySprint - Bristol Reviews 

1,869
TrustScore 5 out of 5

4.9

Unit 18 City Business Park, Easton Road, BS5 0SP Bristol, England, GB


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Rated 5 out of 5 stars

Excellent delivery, really friendly and helpful. Actually read our door sign, rang bell and came into communal flat hall which makes a nice change, most drivers just dump deliveries outside main bott... See more

Company replied

Rated 5 out of 5 stars

Gareth (PA01) is very friendly, efficient and trust worthy. He comes into our office discretly to collect the out going medical records and give us our delivery. He manages this without disturbing a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was amazing!! It's a building site, without a proper address yet with royal mail, and he managed to find his way in and find my caravan in the pouring rain. Very friendly and hel... See more

Company replied

Rated 5 out of 5 stars

I had excellent experience with the city link driver, Kay - PL81. The service was outstanding, she was polite, professional and friendly. She placed my materials exactly where I wanted them. It’s no... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 18 City Business Park, Easton Road, BS5 0SP, Bristol, England, United Kingdom

  • 01179 555566

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,869)

2,726 reviews in the last 12 months

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Rated 5 out of 5 stars

BL23 very helpful

January 8, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate your positive feedback! We're so glad to hear that you had such a helpful experience.

Rated 5 out of 5 stars

Really impressed with CitySprint…

Really impressed with CitySprint Bristol. The delivery was quick, communication was clear, and the driver was polite and professional. The whole process was smooth from start to finish. Would definitely use again!
Person id was BL23

January 3, 2026
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you were impressed with the swift delivery and clear communication. It's great to know our driver's professionalism made your experience smooth. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Parcel arrived within the expected time…

Parcel arrived within the expected time window. Delivery person was polite and friendly.

January 2, 2026
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that your parcel arrived on time and that our delivery person was polite. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Kay was five stars

Kay was very helpful and careful with unloading with unloading our Wickes delivery
She even helped us to bring it to where we wanted in our driveway

December 13, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the unloading assistance was helpful and careful. It's great to know we could assist with your delivery placement. Thank you for your positive feedback!

Rated 5 out of 5 stars

Driver BLO4-Kay went above and beyond

Driver BLO4-Kay went above and beyond, representing CitySprint in an exceptional way. Whatever she's earning, she deserves more!

November 27, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the service exceeded your expectations. It's great to know that our driver made such a positive impression. We appreciate your valuable feedback!

Rated 5 out of 5 stars

Wow, Excellent Customer Service!

My wife was expecting a special medical delivery, which required careful handling. I contacted Lara at the Bristol depot, who went the extra mile to ensure we were informed of the day of delivery. Well done, Lara, your excellent and friendly customer service is much appreciated. Thank you!

December 11, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that we could provide excellent service during this important medical delivery. It's great to know that our team's efforts to keep you informed were helpful. We appreciate your positive feedback.

Rated 5 out of 5 stars

BL04

BL04. Kay. 10/10

December 10, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate your positive feedback regarding our friendly and helpful delivery driver. Thank you!

Rated 5 out of 5 stars

Perfect service

Driver always so helpful lovely guy so polite

November 17, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the driver was so helpful and polite! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

This is the second time this driver has delivered heavy items to me. She has been brilliant on both occasions. Thank you.

November 11, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're so happy to hear that you've had such positive experiences with our driver! We appreciate you taking the time to share your feedback and we're glad she was brilliant.

Rated 5 out of 5 stars

Your driver was very helpful and…

Your driver was very helpful and friendly BL04 - Kay

November 4, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that our driver provided helpful and friendly service. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

1st class service delivery driver bl04…

1st class service delivery driver bl04 Kay was very helpful and communication was first class

October 27, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you received first-class service. It's great to know the delivery driver was helpful and provided excellent communication! Thank you for your feedback.

Rated 5 out of 5 stars

Fab service from BL04 today

Fab service from BL04 today! Many thanks 😊

October 25, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We are so glad that you received fabulous service. Thank you for letting us know about your positive experience; we appreciate it.

Rated 5 out of 5 stars

Very fast delivery and very helpful

Very fast delivery and very helpful

October 23, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate you taking the time to leave a review. We are so glad you had a positive experience with our fast delivery and helpful service.

Rated 5 out of 5 stars

Wickes delivery

Really friendly & helpful driver, absolutely 5 ⭐️ Thank you Rob !

BL04

October 23, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the driver was friendly and helpful! Thank you for taking the time to leave us such a wonderful five-star review.

Rated 5 out of 5 stars

Courier BL04

The gentleman was exceptionally helpful, carrying heavy goods around to the back of my house and into the shed where they are to be kept temporarily.
He was also pleasant and courteous.

October 23, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the team member was so helpful with your heavy items! We appreciate you acknowledging their pleasant and courteous service. Thank you for your positive feedback.

Rated 5 out of 5 stars

Lovely driver very friendly

Lady that delivered my building goods(Bl04) was a machine, got it into the garage with no mishaps and super quick.

October 21, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that your delivery experience was so positive! It's great to know the delivery went smoothly and quickly. Thank you for your feedback.

Rated 5 out of 5 stars

Quality service.

Driver was within time window, helped offload and stack items, and was very polite and friendly

October 21, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that our driver was punctual, helpful with your items, and courteous. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Wickes building supplies delivery

BL04 was on time and although working alone delivered both the 2400 x 1200 drywall panels and the plywood panel of the same dimensions in perfect form, undamaged even though access to the property was difficult including getting these large panels into the house. Super helpful and really nice person. Thank you so much!

October 15, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the delivery was on time and that the large panels arrived undamaged, despite the difficult access. We appreciate your kind words and are so glad the team member was helpful! Thank you for your positive feedback.

Rated 5 out of 5 stars

Fantastic delivery service

Courier BL04 was brilliant. Courteous, friendly and super helpful, she carried my 8'x4' plasterboard sheets right into the room where there were to be used. A real 5 star service, thankyou.

October 17, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the courier provided such excellent service! It's great to know they were courteous and helpful, especially with the plasterboard sheets. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Our delivery lady was great

Our delivery lady was friendly, welcoming and very accommodating.
She'd off loaded one pack of timber at the front while waiting for us to answer the foor. She asked where we wanted it and promptly moved it yo our back garden with the 2nd pack also.
She have the impression that nothing would be too much trouble.
Brilliant service from her indeed

October 15, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that our delivery service met your expectations. It's great to know the team member was friendly and accommodating, ensuring your timber was delivered to your preferred location with ease. We appreciate your positive feedback.

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