CitySprint - Bristol Reviews 

1,869
TrustScore 5 out of 5

4.9

Unit 18 City Business Park, Easton Road, BS5 0SP Bristol, England, GB


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Rated 5 out of 5 stars

Excellent delivery, really friendly and helpful. Actually read our door sign, rang bell and came into communal flat hall which makes a nice change, most drivers just dump deliveries outside main bott... See more

Company replied

Rated 5 out of 5 stars

Gareth (PA01) is very friendly, efficient and trust worthy. He comes into our office discretly to collect the out going medical records and give us our delivery. He manages this without disturbing a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was amazing!! It's a building site, without a proper address yet with royal mail, and he managed to find his way in and find my caravan in the pouring rain. Very friendly and hel... See more

Company replied

Rated 5 out of 5 stars

I had excellent experience with the city link driver, Kay - PL81. The service was outstanding, she was polite, professional and friendly. She placed my materials exactly where I wanted them. It’s no... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 18 City Business Park, Easton Road, BS5 0SP, Bristol, England, United Kingdom

  • 01179 555566

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,869)

2,726 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful couriers

Very helpful couriers, drove round to gate at side of house and carried items into garden and placed them according to my wishes. BL09.

October 15, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that our couriers were so helpful! It's great they delivered your items exactly as you wished. Thank you for your positive feedback.

Rated 5 out of 5 stars

My courier was very helpful

My courier (BL04) was great, very helpful and friendly, and carried all 15 of my flooring boxes into my house for me.

October 14, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that our courier provided such excellent service! We appreciate you acknowledging their helpfulness and friendliness in delivering your flooring. Thank you for your positive feedback!

Rated 5 out of 5 stars

The driver today (BL04) …

The driver today (BL04) is a definite credit to the company. Very friendly and helpful, nothing was too much trouble. A definite 10/10. The driver was very pleasant and happy putting our delivery exactly where we needed it, very conscientious of parked vehicles and our property. We'll done, happy customer.

October 13, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're so glad to hear that the driver provided such excellent service! It's great to know they were friendly, helpful, and conscientious. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Delivery completed on time

Delivery completed on time, in full, by a cheerful driver.

October 4, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate you taking the time to share your positive experience. We're happy to hear your delivery was on time and complete with a cheerful driver.

Rated 5 out of 5 stars

Excellent Service

Courier BL04 has now delivered 2 deliveries to us. They went beyond just delivering, giving advice and help with the delivery.

October 8, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that our courier provided excellent service by going the extra mile with helpful advice. Thank you for your positive feedback and recognition.

Rated 5 out of 5 stars

Fuss Free Delivery.

Young lady deliverd who had started early that day. Was bright and breezy and happy to help unload large wood panels. Know her business and did it safely without complaint. Driver # BL04

September 11, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery went smoothly. It's great to know the driver was helpful and safely unloaded the wood panels. We appreciate you taking the time to leave this positive feedback!

Rated 5 out of 5 stars

Very obliging pleasant lady

Very obliging pleasant lady carried my stones round to the back of house. Good tracking and on time.

September 29, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you had a positive experience! We appreciate your feedback regarding the pleasant service, delivery, and tracking. Thank you!

Rated 5 out of 5 stars

Helpful, polite and efficient courier

Courier (BL04) was polite and efficient. After arriving at my front door they were more than happy to park round the back of the property instead as that suited me better.

September 29, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the courier was polite and efficient. We appreciate them accommodating your request to park at the back of the property. Thank you for your positive feedback.

Rated 5 out of 5 stars

BL23 were fantastic

BL23 were fantastic, very helpful and polite

September 27, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you found our team to be helpful and polite. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Wood delivery

The lady who delivered was very friendly and helpful. She unloaded the wood and took it all inside for me. She was a thoroughly nice woman.

September 24, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the delivery was friendly and helpful! We appreciate your positive feedback regarding the service and are glad the delivery went smoothly.

Rated 5 out of 5 stars

BL04

BL04, she put the panels at back of bungalow, I was sorry not to help due to bad back. She was happy and helpful. Her No. was BL04, didn’t get her name.

September 24, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate you sharing your experience. We're glad that our team member was helpful and accommodating, especially given your situation. Thank you for acknowledging their efforts; we value your feedback.

Rated 5 out of 5 stars

The delivery driver was most helpful

The delivery driver was most helpful, dropping the items in our front lobby. She pointed out faults in the item she was given to deliver and told us to phone the seller.

September 23, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate you taking the time to share your feedback. We're happy to hear that the delivery was helpful and that the driver was communicative. We'll pass along the information.

Rated 5 out of 5 stars

Driver was very helpful

Driver was very pleasant, knocked on the door to let me know that they had arrived and then helped carry each of the chipboard sheets into the house.
Very helpful and much appreciated 👍

September 20, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that the driver was pleasant and helpful in delivering your chipboard sheets. We appreciate your positive feedback and are glad you enjoyed your experience. Thanks for sharing!

Rated 5 out of 5 stars

Superb service

Superb service. Friendly and carried my goods into my house which was very kind as I am disabled. A credit to their company.

September 22, 2025
Unprompted review
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Reply from CitySprint - Bristol

We appreciate your kind words and are so glad to hear you received superb service. We are grateful our team could assist you; it's a credit to them.

Rated 5 out of 5 stars

Prompt reliable service with friendly…

Prompt reliable service with friendly staff would recommend again from your operative BL04

September 20, 2025
Unprompted review
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Reply from CitySprint - Bristol

We're happy to hear that you had a positive experience with our prompt and reliable service. We appreciate your recommendation and the kind words regarding our staff.

Rated 5 out of 5 stars

Great service BL04

The courier BL04 delivered my Wickes order. She was very professional and helped bring the hardboard sheets into my home, thank you so much! Absolutely great service.

September 20, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you had such a positive experience with your Wickes order delivery. We appreciate you acknowledging the courier's professionalism and assistance. Thank you for your great feedback!

Rated 5 out of 5 stars

Excellent friendly service from BL04

Excellent friendly service from BL04
And a nice Early delivery
Would recommend city sprint to anyone looking for a courier service many thanks

September 20, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that you received excellent and friendly service and an early delivery. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

A quick, friendly & faultless delivery

The driver was friendly & helpful and the delivery was swift & faultless.
I am delighted with the service I received.

September 20, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We appreciate you sharing your experience. We're happy to hear that you found our driver friendly and helpful and that your delivery was swift and faultless.

Rated 5 out of 5 stars

Very friendly and helpful driver

Very friendly driver, I did not get their name but van reference was BL04. Helped to move 16 boxes of very heavy tiles to where we needed them.

September 18, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the driver was friendly and helpful when moving your heavy tile boxes. We appreciate you mentioning the van reference, and we thank you for your positive feedback!

Rated 5 out of 5 stars

Our delivery driver Kayleigh (BL04) was…

Our delivery driver Kayleigh (BL04) was excellent, polite, friendly and very helpful. She carried a railway type sleeper into my garage for me.
Delivered in the allotted timeframe,
Thank you Kayleigh, most appreciated

September 17, 2025
Unprompted review
CitySprint - Bristol logo

Reply from CitySprint - Bristol

We're happy to hear that the delivery experience was excellent. We appreciate your positive feedback regarding the driver's politeness, friendliness, and helpfulness in carrying the item to your garage. Thank you for your review.

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