CitySprint - Cambridge Reviews 

288
TrustScore 5 out of 5

4.8

Unit 11 Denny End Industrial Estate, Pembroke Avenue, CB25 9QP Cambridge, Cambridgshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant delivery service. Everything ran smoothly and James @ CB15 was courteous and professional from start to finish.

Company replied

Rated 5 out of 5 stars

Joao, from the Cambridge Service Centre, has delivered a number of items during the past few months and his level of customer service is fantastic. He is friendly, professional and has placed heavy b... See more

Company replied

Rated 5 out of 5 stars

The delivery was on time but even better, driver PE62 Deividas was friendly, personable, and helpful too. He went the extra mile to deliver our bulky goods to EXACTLY where we needed them, rather than... See more

Company replied

Rated 5 out of 5 stars

CitySprint delivered some DIY supplies today and Deividas (PE62), the driver, was incredibly helpful. He not only unloaded our plasterboard with care and attention, he helped us to carry it round to t... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 11 Denny End Industrial Estate, Pembroke Avenue, CB25 9QP, Cambridge, Cambridgshire, United Kingdom

  • 01223 861986

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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4.8

All reviews

(288)

2,726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guy with speedy delivery and…

CB22 Joad - Great guy with speedy delivery and super helpful drop off. Big thanks!

February 9, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good Morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis

Rated 3 out of 5 stars

Good driver, bad tracking

Driver was efficient and polite. Tracking system didn’t work all day and items arrived 2 hours after the time window I was given.

February 9, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Andy,

Thank you for taking the time to leave us a review, I am sorry to read of the experience you had with the tracking of your delivery and the delay. The feedback is greatly appreciated.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Polite friendly person

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Delivery guy J. Pacao (CB22) is brilliant

The delivery guy Joao Pacao is brilliant! So helpful and knowledgeable too. This is the 5th time he has delivered to my home and he's always very polite, positive and professional 🙂

February 8, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Mark,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Delivered way in estimated time of…

Delivered way in estimated time of delivery. Joao Pacao had great customer service. Very helpful. Thanks.

February 8, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Peter,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Very friendly efficient service from

Very friendly efficient service from
Craig pe27

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Julie,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

PE27

PE27 - Craig, very friendly and good service every time.

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

PE27 Craig

PE27 Craig
Very friendly and efficient as always

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Michelle,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis.

Rated 5 out of 5 stars

Always Polite…

Your courier Craig (PE27) is always cheerful and polite.

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Debbie,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis.

Rated 5 out of 5 stars

Always polite and friendly.

February 7, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Jane,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis.

Rated 5 out of 5 stars

Craig is So friendly every week without…

Craig is So friendly every week without fail.

PE27

February 6, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Ami,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Always polite and efficient

Always polite and efficient. Very similar time each week. Never had any issues.

February 6, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Anne,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Professional and fast

Prompt delivery, driver unloaded everything for me as I was unwell, very happy with service.

February 6, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Phil,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Very helpful and polite courier

Very helpful and polite courier. Very apologetic about previous delivery problems.

February 5, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Richard,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

CB22 delivery by Joao

Joao was friendly.

February 2, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Jane,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Courier is always very friendly (Craig…

Courier is always very friendly (Craig PE27)

February 1, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning Samantha,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Joao was very professional and…

Joao was very professional and attentive. He helped me to put the parcel inside the garage instead of the driveway.
Excellent service!

February 2, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Sergio,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Joao -Customer Champion

Joao was so helpful, a great ambassador for City Sprint

Really impressed with his Customer Service

February 1, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Perfect delivery!

Delivery on time, good communication, very polite, helpful and careful courier so could not have been happier.

February 1, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Terry,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Rated 5 out of 5 stars

Craig is very friendly and efficient

Craig is very friendly and efficient. Always helpful.

February 1, 2024
Unprompted review
CitySprint - Cambridge logo

Reply from CitySprint - Cambridge

Good afternoon Eve,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

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