as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far be... See more
Company replied
Location
Switch locationUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... See more
Company replied
I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... See more
Company replied
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, United Kingdom
- 0131 4531800
4.8
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warm and friendly staff
Alec from the Edinburgh service centre collects our parcels regularly and is always a warm and friendly guy! He always handles our parcels with care and adds a cheerful touch to the service.
September 4, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Alec was extremely patient and helpful…
Alec was extremely patient and helpful as we packaged our samples.
His calm and helpful presence made what could have been a stressful morning, very simple.
Thanks Alec
September 3, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent Service
Driver was very polite and courteous and parcels delivered as scheduled on time and in good condition. Keep up the good work guys .
August 16, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning James,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very friendly and pleasant
Very friendly and pleasant. Enjoyed my experience!
August 13, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Ross,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Alec is the best courier
Alec is the best courier! He’s so nice and respectful.
August 9, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Abby,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Alec (u569) always delivers a great…
Alec (u569) always delivers a great service, he's friendly, remembers his regulars and looks after our parcels well.
August 9, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Lucy,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Reply from CitySprint - Edinburgh
Good morning Carrie,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Great service
Ali ed07 was friendly efficient and very helpful. Msg'd me when he was on the way and unloaded my bulk order in the safest place.
June 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good Morning George,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lewis.
Driver very helpful and polite.
June 7, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Florence,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Excellent service from Ali
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the morning of delivery.
Delivery driver Ali was friendly and professional from the moment he stepped out his van. He could not have been more helpful or obliging. He put the bags exactly where I wanted them and was pleasant and chatty throughout his hard work.
I will happily buy from Wickes again with this high level of service for delivery. A huge thanks to Ali for making this easy for me.
June 7, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Lynne,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Friendly and helpful driver
Friendly and helpful driver, arrived within time slot, and very obliging. Very pleased.
June 3, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning John,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Reply from CitySprint - Edinburgh
Good morning David,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
CitySprint - Excellent
We have a great relationship with CitySprint Edinburgh, no complaints! Office staff and drivers always helpful & friendly
May 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Debbie,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Lucie
Edinburgh
Any delivery drivers we have picking up or delivering packages are always polite and the guys in the Edinburgh office always try and help me put no matter what problem I give them
April 23, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Lucie
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Reply from CitySprint - Edinburgh
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Amazing team and service
Amazing team and service
With my work we need the services of city sprint on a regular basis. And the Edinburgh team is always a pleasure to deal with!
They are friendly, efficient and very adaptable even on short notice. They alway do their best to help us. I definitely recommend their service! Special thanks to Callum Gordon Keith and John!
February 16, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Alexandra,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Delivery time was good driver was ED11…
Delivery time was good driver was ED11 very pleasant and helpful and placed delivery where I asked with a smile very impressed
February 16, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Stella,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
My delivery driver couldn’t have been…
My delivery driver couldn’t have been more helpful.
Very friendly service
February 16, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.