as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far be... See more
Company replied
Location
Switch locationUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
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See what reviewers are saying
The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... See more
Company replied
I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... See more
Company replied
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, United Kingdom
- 0131 4531800
4.8
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I use CitySprint to transport on a daily basis
I use CitySprint to transport instruments between Edinburgh and Glasgow on a daily basis. The communication with the teams is excellent, especially Keith, the Service Centre Manager in Edinburgh. He always informs me of any issues in advance and helps me reschedule if needed. I can track the driver and prepare for the pick up (very useful) and I get notified when my parcel is delivered to the destination. It's very easy to book the pick up and drop off in advance or on short notice.
I am very grateful for their service and I highly recommend the company.
February 11, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good Morning Lucyna,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lewis
Fantastic Service
Always can be depended on City Sprint to get the job done, the staff are friendly and helpful. Working with them is always so easy and straightforward.
February 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Edinburgh depot
Staff at the Edinburgh depot are always really friendly and helpful, and will regularly go out of their way to assist with any queries, amendments or issues related to our consignments. It's a great team there and always a pleasure to work with them.
February 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Jason,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Considerate and delivered with care.
February 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Robert,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very quick delivery
Very quick delivery
Driver was very helpful and put it to where I asked
February 8, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Anthony,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Super efficient and trustworthy!
The CitySprint team are super efficient at getting our parcels collected and in the hands of the recipient safely! We know we can always trust them, and they're always happy to help.
February 6, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Good team and always try to support…
Good team and always try to support where they can.
February 6, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Robert,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
very helpful team and good service any…
very helpful team and good service any issues that i have Keith deals with very quickly.
February 6, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Kevin,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lewis.
Communication is Key
Communication is always clear and concise and response to requests are relatively swift. Any issues are usually dealt with across the phone with the outcome in the main positive and resolved. Never had any issue with any individuals at the company and always spoken to in a polite and respectful manner. Any requests that cant be met (which is not often) are fed back promptly which allows us to pivot to a new plan which is very helpful also.
February 6, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Roddy,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent Service
Excellent Service from start to finish. The CitySprint team in Edinburgh fully understood our requirements and carried out the job to absolute perfection, exceeding our expectations on the delivery. Well Done and I'd fully recommend CitySprint.
January 31, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Alan,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we do hope to work with you again in the near future.
Many thanks,
Ben
Very helpful
Very helpful & provided advice on storage of our delivery. Thanks for your help.
January 29, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good morning David,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Ali Michie was great
Ali Michie was great! He was very friendly and brought everything inside the house in no time! Thank you!
January 24, 2024
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future,
Many thanks,
Lucie
Arrived on time...great service from Ewan
Arrived on time...great service (Ewan)
May 19, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and hope to work with you again in the near future.
Kind regards,
Lucie
Ewan was very helpful
Ewan was very helpful, especially as I was just returning home as he arrived. Polite, on time and cheerful.
May 12, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Excellent service
Excellent service.
Ewan was punctual, pleasant, obliging and kind. Carried them to where I wanted them.
Thankyou
May 10, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Joy,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Great service
Ewan brought all 10 bags to my door then called to say where they were!
April 18, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Gavin,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Polite friendly delivery driver.
March 14, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Delivered on schedule
Delivered on schedule. Location is very remote and the driver found us OK - not the usual occurrence.
March 8, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Always polite and usually very prompt
Always polite and usually very prompt. Very few problems, and the few problems we do have are dealt with efficiently.
February 23, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
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