as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far be... See more
Company replied
Location
Switch locationUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
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See what reviewers are saying
The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... See more
Company replied
I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... See more
Company replied
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, United Kingdom
- 0131 4531800
4.8
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service!
They always turn up and do their best to get parcels out for us, always very pleasant and chatty.
February 24, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Ian local courier
Ian, our courier is friendly, proffesional and goes the extra mile.
February 23, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Very friendly service!
Very friendly service!! Iain always goes out his way to go above and beyond.
February 24, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Iain is always here on time and knows…
Iain is always here on time and knows what he is doing. He is very polite and happy. The drivers that cover should take a few tips from Iain.
February 24, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Peter Pinter was amazing
Peter Pinter was the delivery man and he was wonderful.
Helped my 70 year old mum and was very polite. Couldn't recommend him enough.
February 10, 2023
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Dumped my door in the street and…
Dumped my door in the street and documented I'd signed for it when I hadn't
November 2, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Janetta,
Thank you for taking your time to leave a review, I am sorry to hear of your experience.
So that we can look into this for you please can you kindly email us at nationalcustomercare@citysprint.co.uk with further details so we can look into this for you?
Many thanks,
Sherrie
First time using CitySprint
First time using CitySprint, documents were collected and delivered within an hour, outstanding service and will definitely use again.
October 28, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Shane
Important CADD Pump delivery
Important delivery for my daughters health condition which needed a new pump
October 17, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Useless company
Useless company. After waiting all day on delivery. They say it’s a failed delivery. Live chat was a waste of time and complaints department useless
September 27, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Sandra,
Thank you for taking your time to leave a review, I am sorry to hear of your experience. So that we can look into this matter please can you kindly email us at nationalcustoemrcare@citysprint.co.uk for assistance.
Many thanks,
Lucie
Amazing service as always.
Amazing service as always.
Helpful ops staff. Lovely drivers.
Full tracking is spot on (even to the point of live watching the driver approach!)
July 14, 2022
Reply from CitySprint - Edinburgh
Good afternoon Angie,
Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Sherrie
Reply from CitySprint - Edinburgh
Good afternoon,
Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.
We look forward to working with you again.
Many thanks,
Shane
Reply from CitySprint - Edinburgh
Good afternoon Lind,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards.
Shane
Reply from CitySprint - Edinburgh
Good Afternoon Graham,
Thank you for taking the time to leave us a review, we are pleased to hear of your experience.
We look forward to delivering for you again in the future.
Kind regards,
Shane
A very polite and helpful courier (Nuno…
A very polite and helpful courier (Nuno ED5).
April 12, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Neil,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Shane
Aleks was so patient and helpful
Aleks was so patient and helpful. Very quick service. Thank you Aleks! :-)
March 31, 2022
Unprompted review
Reply from CitySprint - Edinburgh
Good afternoon Anna,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Lucie
Great service
Loved the real time tracking. Considerate and helpful driver made the delivery experience excellent. Would recommend.
July 21, 2021
Unprompted review
Reply from CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Lucie
Beware of Citysprint if you live in a flat!
Beware of Citysprint if you live in a flat. They only deliver to the ground floor lobby, and then they send you a cheeky wee text message, telling you they've made the delivery and you signed for it! which is a downright lie.
May 14, 2021
Unprompted review
Reply from CitySprint - Edinburgh
Good morning Harry,
Thank you for taking your time to leave a review, I am sorry to hear of your experience.
So that we can look further into this for you can you kindly email us at nationalcustomercare@citysprint.co.uk with your order or tracking reference.
Kind Regards,
Jake.
Amazing service
The guys at CitySprint are amazing, always so helpful and really go the extra mile to make sure our requests go smoothly. They are all very patient and will answer any questions we have - no matter how obvious they may be!
December 2, 2020
Reply from CitySprint - Edinburgh
Good Afternoon,
Thank you for taking the time to leave us a review, we are pleased to receive your feedback.
We look forward to delivering for you again in the future.
Kind Regards,
Jake.
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