Great service today from CitySprint Gatwick - Steve went above and beyond to be helpful and did it with a great, friendly manner. Rare to get this from a lot of delivery companies these days, so I am... See more
Company replied
Location
Switch locationUnit 17 Royce Road, Fleming Way, RH10 9NX Crawley, West Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a Wickes parcel delivered today by Les from CitySprint to my home in West Sussex. He is an asset to the business! Les provided great communication and customer service, was patient as I searched... See more
Company replied
Steve waited for us to get the door patiently, and then delivered the heavy bags exactly where we wanted them to go, advising us to be careful as the weight varies if they are wet, so we won’t hurt o... See more
Company replied
I had three fencing panels, a garden incinerator and compost delivered today by a lovely helpful man (CW08). The accurate tracker system helped me prepare for the delivery and when it arrived it was... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 17 Royce Road, Fleming Way, RH10 9NX, Crawley, West Sussex, United Kingdom
- 01293 513333
4.9
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Punctual, Nice and friendly service.
September 14, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Richard,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Steve Cwos excellent service
Steve Cwos excellent service
Friendly prompt service
September 13, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Great service as usual
Steve Cwos from City Sprint did a great job as usual when dropping off my Wickes delivery.
Always service with a smile and always helpful.
September 12, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Paul,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Good Helpful Delivery
Courier CW52 alerted me he was on his way, arrived as said, then was extra-helpful in the rain by carrying in bags of cement and putting them in my shed for me.
Thanks for your help.
September 6, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Michael,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Delivery on time and a very lovely man…
Delivery on time and a very lovely man CW52 Ollie delivered our items and was very helpful. Thank you
September 7, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Brilliant service
Steve was our delivery man today and what a lovely man he is! So polite & friendly, a real credit to your business. Probably the nicest delivery man I’ve ever met if I’m honest. Got regular updates regarding delivery which was great. Brilliant service and will 100% be using your company again.
September 7, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Jaime,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Amazing nice courier
Amazing nice courier, was really helpful and a lovely chap, the courier was CW52
September 7, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Phil,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Courier went above and beyond.
Courier was polite, courteous and went out of his way to deliver the items in the space I had reserved for the delivery. Without his assistance I would have had a much more difficult task.
September 6, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Peter,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Friendly quick service
Friendly delivery driver who gave some advice and also ensured items placed in garage.
Arrived in morning as one of the first deliveries and easy to track.
September 6, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent delivery service from Ollie
Ollie was polite and friendly, delivering my items with care and efficiency. Brilliant service! CWS2
September 5, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Thomas,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Successful Delivery by CitySprint on behalf of Wickes
I had three fencing panels, a garden incinerator and compost delivered today by a lovely helpful man (CW08). The accurate tracker system helped me prepare for the delivery and when it arrived it was placed where I needed it to go. This man had a nice cheerful attitude, and was extremely fast too. Assume it was from Gatwick location as the tracker said East Grinstead.
September 5, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Elizabeth,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Just had my delivery of bark by wicks
Just had my delivery of bark by wicks
Great services fast delivery and driver Steve - CW05
Was amazingly helpful, and kind
Thank you
September 4, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Ang,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Reply from CitySprint - Gatwick
Good afternoon Alan,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very good delivery service
Easy to track, on time, no damage and great service on arrival. The driver, Steve, carried the large items into the garden.
Very please.
September 2, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Peter,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Fantastic delivery
Steve waited for us to get the door patiently, and then delivered the heavy bags exactly where we wanted them to go, advising us to be careful as the weight varies if they are wet, so we won’t hurt ourselves later moving them. Don’t normally leave a review for a delivery, but this was well above normal.
Not sure if it helps, but on the card he left, there was code CW05.
September 2, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning David,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Excellent delivery
We had a delivery of building materials from Wickes. The driver was excellent being very polite and helpful. Well done
April 17, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Sue,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Fantastict Delivery Driver
The driver delivery man Stephen (CWO5) was realy fantastict & helpful, he could not have been any kinder or helpful he went the extra mile in putting the bags of sharp sand round to my back garden, a great guy.
February 6, 2024
Unprompted review
Reply from CitySprint - Gatwick
Good morning Raymond,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Great delivery driver
We had delivery driver Steve CW05 deliver our goods from Wickes. Such a friendly and considerate guy - great advert for your company
December 11, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Steve Close was extremely helpful with…
Steve Close was extremely helpful with unloading and helping us store our order.
December 8, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Stephen the delivery man was polite
Stephen the delivery man was polite, helpful and on time. I am very grateful to him for unloading and storing my order
December 7, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon David,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.