Great service today from CitySprint Gatwick - Steve went above and beyond to be helpful and did it with a great, friendly manner. Rare to get this from a lot of delivery companies these days, so I am... See more
Company replied
Location
Switch locationUnit 17 Royce Road, Fleming Way, RH10 9NX Crawley, West Sussex, GB
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See what reviewers are saying
I had a Wickes parcel delivered today by Les from CitySprint to my home in West Sussex. He is an asset to the business! Les provided great communication and customer service, was patient as I searched... See more
Company replied
Steve waited for us to get the door patiently, and then delivered the heavy bags exactly where we wanted them to go, advising us to be careful as the weight varies if they are wet, so we won’t hurt o... See more
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I had three fencing panels, a garden incinerator and compost delivered today by a lovely helpful man (CW08). The accurate tracker system helped me prepare for the delivery and when it arrived it was... See more
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Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 17 Royce Road, Fleming Way, RH10 9NX, Crawley, West Sussex, United Kingdom
- 01293 513333
4.9
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent Service
Delivery driver Steve (CW05) was most helpful. Brought the doors inside for me, asking for a cloth to lean them against so the newly painted walls weren't marked. Gave me a good tip re directions to my property. Fantastic service, thank you.
December 7, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good morning Steph,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Prompt and friendly service
May 18, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and hope to work with you again in the near future.
Kind regards,
Lucie
Fantastic delivery service
Fantastic friendly service from Steve.
Couldn't have done anymore to help and did it all with a smile. Even after transferring all our bathroom tiles to our garage.
March 3, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Good notification of the delivery date…
Good notification of the delivery date and time via messaging. Arrived in good time and Steve the delivery guy was cheerful and unloaded with care. So, all good thanks.
February 24, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
I’ve had a few deliveries by Steve at…
I’ve had a few deliveries by Steve at City Sprint now.
Steve’s great, always arrives with a smile and happy to place my delivery wherever I need.
February 24, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Citysprint delivering for Wickes
Citysprint delivering for Wickes. Had a text to say delivery was picked up and on route. Next text a few hours later said delivery had been made and signed by "NTD NTD" (I have not be able to find out what this means) and no delivery to my address. Contacted online chat to be told no one available. Filled in online form, no reply. So no delivery and it seems no way to follow up where or why :( UPDATE: further to the reply from Citysprint below I still have not had any other reply from them. But I have had a request from them to move this review to a different buisness, I refused. Lets be clear the fault of the missing delivery here is square on Citysprint. I have been in contact with Wickes (who do actually reply) and the delivery was picked up by Citysprint yesterday morning, Citysprint have failed to delver it to my address!
January 17, 2023
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Gary,
As per communication to yourself, this matter was investigated and established to be caused due to a stock issue at Wickes and therefore consider this matter resolved.
Please do get in touch if you do need anything further.
Kind regards,
Lucie
Steve made a delivery to us on Friday
Steve made a delivery to us on Friday, he was cheerful polite respectful of our property and very careful. Thank you
November 11, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lee
Easy to track
Easy to track, quickly unloaded, pleasant friendly driver.
October 29, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Shane
L687 HEIDI fantastic as usual
L687 HEIDI fantastic as usual,
the whole team at the Gatwick Depot are brilliant,
October 21, 2022
Unprompted review
Reply from CitySprint - Gatwick
Hello Shaun,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback. I will forward the comments onto the courier's local service centre so the courier is aware of the appraisal.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Sherrie
Very pleased.
Very pleased.Very polite and cheerful deliveryman. Arrived within time slot and carried heavy items to where i needed them. Perfect!!
September 22, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lee
Great service
Great service, placed items where I wanted them and very polite . I was served by steve cw05
September 21, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lee
Great service very rare these days
The delivery driver Steve was so helpful, delivered 20 bags of sand to where I needed them. I was planning to move them one by one (I’m in my own ) from the car park to the garden, but he did that for me with his trolley. So grateful for such really great service . Arrived very early perfect timing for me
Code CW0S
August 16, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good Morning Mandy,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Chris.
My item did not arrive and is still
My item did not arrive and is still
lost 5 days later.
July 10, 2022
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking your leaving a review, I am sorry to hear of your experience.
I will be in touch shortly regarding this matter.
Kind regards,
Lucie
Gary
Gary - City Sprint Gatwick Service Centre
Always delivers nice and early, very friendly, with a smile on his face (behind the Covid mask!) Very efficient and gets the drop off & collection done quickly & smoothly. Quality service & great customer relations.
May 27, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon Willow,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards.
Shane
Gary is always very polite and friendly
May 25, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Kind regards,
Chris.
Reply from CitySprint - Gatwick
Good morning Alyson,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks
Sherrie
Great delivery service today
Great delivery service today. Delivery was for a large quantity of porcelain tiles. Courier driver, Frank (CW12), was very considerate with the handling and storage of the tiles and kindly stacked them exactly where I wanted.
April 29, 2022
Unprompted review
Reply from CitySprint - Gatwick
Good Afternoon,
Thank you for taking the time to leave us a review, we are pleased to hear of your experience.
We look forward to delivering for you again in the future.
Kind regards,
Chris.
Reply from CitySprint - Gatwick
Good Afternoon Sam,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Chris.
Frank was brilliant
Frank was brilliant! Polite and helpful, he carried all the boxes into my garage. Excellent service!
November 20, 2021
Unprompted review
Reply from CitySprint - Gatwick
Good morning,
Thank you for taking your time to leave a review. I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Helpful and happy driver
Helpful and happy driver - went out of his way to ensure that the packages were delivered and stored out of the way of our pupils. So kind
November 17, 2021
Unprompted review
Reply from CitySprint - Gatwick
Good morning Sue,
We very much thank you for your 5 star review! We are delighted to have received this and look forward to further collaborations in the future.
With thanks and kind regards,
Shane
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