CitySprint - Newcastle Reviews 

335
TrustScore 5 out of 5

4.9

Unit 8, Brunswick, Industrial Estate, NE13 7BA Newcastle, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

GARRY ne14 Had Garry deliver my order again today. He’s delivered to me often and he’s always polite and helpful. My order is always heavy (bags of compost) and large quantities. He’s so helpful a... See more

Company replied

Rated 5 out of 5 stars

Delivery arrived right on time. Delivery man Garry NE14 always friendly and extremely helpful. Nothing is too much trouble for him. Placed all the heavy bags of compost, wood chippings etc exactly wh... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I ordered some building materials from Wickes to be delivered. I received a text from CitySprint a informing me of my delivery date and time slot. On the day od delivery I rece... See more

Company replied

Rated 5 out of 5 stars

Fantastic, cheerful person who is I credit to the company... He is also very professional he has been coming to my home for years, a real pleasure to see him.. Garry NE14

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 8, Brunswick, Industrial Estate, NE13 7BA, Newcastle, Northumberland, United Kingdom

  • 0191 2260005

4.9

Excellent

TrustScore 5 out of 5

335 reviews

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No recent history of asking for reviews

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4.9

All reviews

(335)

2,768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

(NE14) Garry fantastic

(NE14) Garry, fantastic guy fantastic service, delivery arrived 1 hour before time slot, he offloaded the items into my back garden, very friendly and efficient excellent service Garry. Cheers

July 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.

I will forward the comments onto the courier's local service centre so the courier is aware of the appraisal.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Steve- NE60

Steve- NE60
Always friendly and polite.

July 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience. We hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Roger Ness always courteous and happy

Roger Ness always courteous and happy. Great service.

July 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Graham,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

(NE69) Micky delivered some paving…

(NE69) Micky delivered some paving slabs today. He was friendly and very accommodating when I asked if he could take them in the back garden.
10/10

July 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Laura,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback. I will forward the comments onto the courier's local service centre so the courier is aware of the appraisal.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Delivery of fence panels

Delivery of fence panels. Very pleasant man (Micky) unloaded panels and left them tidy and safe from falling over.

July 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Ann,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Delivery experience

Delivery was quick and correct. The driver NE14 Gary was very friendly, courteous and helpful. All goods delivered in good order.

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Ordered some timber sheets for…

Ordered some timber sheets for delivery.. I was kept well informed about delivery times etc.. the 2 lads who delivered today were lovely… really polite and helpful .. I highly recommend Micky (NE69) and his mate

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Cheryl,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

No issues at all very pleasant service…

No issues at all very pleasant service and happy with communication

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Mike,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Always helpful and on time

Always helpful and on time. Delivered onto my property. All present and correct.

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

PCSE Delivery

Steve is one of the best deliverers I have come across. He is extremely professional and polite. He takes great care in his duties even when the office is empty. Always has a smile and a chat. A great asset to anyone who employs him.

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Kerry,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Steve

Steve is always very helpful and pleasant

July 12, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good Morning Caroline,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Rated 5 out of 5 stars

Graham was very polite and helpful…

Graham was very polite and helpful bring our boxes in.

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good Afternoon Samantha,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Rated 5 out of 5 stars

Unbelievably Quick!

My daughter is type 1 diabetic aged 4 and her pump malfunctioned at 11am this morning. We contacted our pump provider who said it would be delivered by 15:30 today. I have just received the parcel at 13:45 which is unreal! I live in Leeds and this has come from Newcastle from a nice bloke called Darren Jepson. Happy days!

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Kieran,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Graham is always helpful and friendly

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Graham is such a fab guy

Graham is such a fab guy, brilliant service. Thank you.

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Carol,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,
Shane

Rated 5 out of 5 stars

Excellent service

Excellent service, the tracking system meant that we knew when to expect the delivery, the driver was polite and friendly

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Swift service

Micky was very helpful today.
Friendly guy
Thank you for a quick swift service.

July 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning Claire,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Patch ne64 delivery’s to our surgery…

Patch ne64 delivery’s to our surgery every week, he is friendly, helpful and a lovely lad!

July 9, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning Clair,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Shane

Rated 5 out of 5 stars

A mega great delivery experience

A great delivery experience.
John NE97 went above / beyond. He didn't just leave the parcel at the front door or in the hallway, he carried it to the room my wife wanted in. He was polite & friendly too. 👍🏼

July 8, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Shane

Rated 5 out of 5 stars

Excellent parcel collection from Roger…

Excellent parcel collection from Roger (NE55). Always giving a helping hand getting the parcels to the van.

July 8, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Shane

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