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CitySprint Reviews 

17,849
•
TrustScore 5 out of 5

4.9

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 2,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist with deliveries. Many people highlight the efficiency and professionalism of the delivery service, noting that orders arrive on time and exactly as requested. Reviewers are particularly impressed with the care taken with their products and the overall positive attitude of the delivery drivers. However, some customers also noted significant issues with delivery tracking and communication, leading to missed deliveries and frustration. A few other people also felt that the customer service was unhelpful and rude when problems arose, making it difficult to resolve issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the politeness, helpfulness,... See more

Order

Reviewers express satisfaction with the ordering process, noting it is easy to order online and that they can... See more

Product

Clients share positive opinions on product delivery, often highlighting that goods arrive undamaged and on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more

Company replied

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more

Company replied

Rated 5 out of 5 stars

Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more

Company replied

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,849)

2,612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

An excellent delivery experience.

The courier who brought my delivery ("NH42") was extremely courteous and helpful. In addition, the delivery was made within the first half of the allotted time slot. Everything was excellent.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Drivers!

Had a very important documents I needed to get to the American Embassy on an overnight and Dan was fantastic! He called when he arrived and collected the documents with a smile! Grade A customer service!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

NH42 was a wonderfully kind man

The delivery driver went out of his way to be helpful and deliver exactly where we wanted it, it was courier NH42 from Nottingham Service Centre, please thank him it was highly appreciated

July 2, 2026
Unprompted review
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Reply from CitySprint

We're so pleased to hear about your positive experience with our delivery driver from the Nottingham Service Centre! We appreciate your kind words about their helpfulness and delivering exactly where you wanted it.

Rated 5 out of 5 stars

Ld23

The guy was very helpful and polite and on time

July 1, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy our team member was helpful, polite, and on time! We appreciate your positive feedback very much.

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