Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more
Company replied
(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more
Company replied
Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CitySprint
We are delighted to hear that your delivery was on time and that our team provided polite service. Thank you for sharing your positive experience!
The delivery drive M039 went above and…
The delivery drive M039 went above and beyond to delivery 2 heavy tomato soil bags and he was willing to take them into my back garden but I was fine
July 1, 2026
Unprompted review
Reply from CitySprint
We're happy to hear that the delivery driver went above and beyond to deliver your heavy tomato soil bags. Thank you for your positive feedback.
Really quick delivery
Really quick delivery, good quality fence panels. The guy bought the panels into the garden for me and was really helpful. Highly recommend!
July 1, 2026
Unprompted review
Reply from CitySprint
We're so happy to hear about your quick delivery and the good quality of your fence panels! We appreciate you letting us know our delivery person was helpful and brought the panels into your garden.
The delivery was between 9am and 1 pm.
The delivery was between 9am and 1 pm.
At 1.16 pm my mobile was called while at an appointment
and i was unable to answer. If you are given a time slot
and there is s problem they should call earlier.
June 30, 2026
Unprompted review
Reply from CitySprint
We sincerely apologize for the missed delivery and the inconvenience this caused. We understand your frustration regarding the late call and will review our procedures to prevent this.
Courier 5664
Courier 5664
He was so nice and was able to pop it inside for me as I asked, as it would have been too heavy for me to do. He asked if he would be ok to come in to put into place as requested and ensured it would not slip/fall.
Much appreciated.
June 30, 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our courier provided such helpful and considerate service, ensuring your delivery was placed safely and to your satisfaction. Thank you for sharing your positive experience!
good clear ETA and delivered with care on time
good clear eta, easy tracking link and helpful delivery person CF19 BART
June 30, 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that you found the ETA clear, the tracking easy, and our delivery person helpful! We appreciate your positive feedback.
Very friendly
Very friendly, helped lift delivery round to back garden.
June 30, 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our team was very friendly and helped with your delivery to the back garden! We appreciate your positive feedback.
Reply from CitySprint
We're delighted to hear that our driver was so helpful and accommodating with your delivery. Thank you for sharing your positive experience!
Delivered on time and driver was polite…
Delivered on time and driver was polite and very helpful
June 30, 2026
Unprompted review
Reply from CitySprint
We're so happy to hear your delivery was on time and our driver was polite and very helpful! We appreciate your positive feedback.
Brilliant service from courier NH42…
Brilliant service from courier NH42 would definitely recommend thanks so much 😊
June 29, 2026
Unprompted review
Reply from CitySprint
We're happy to hear you received brilliant service from our courier! We appreciate your recommendation and positive feedback.
Driver layed out the wood neatly in a…
Driver layed out the wood neatly in a safe area
June 29, 2026
Unprompted review
Reply from CitySprint
We're happy to hear that our driver was able to place your wood neatly and safely. We appreciate your positive feedback.
The worst experience I have ever had…
The worst experience I have ever had from a delivery driver. He was so aggressive I have had to report him to the police. I will never use them again, and it is a shame as I have used them several times over the years and previous delivery drivers have been lovely.
June 29, 2026
Unprompted review
Reply from CitySprint
We are very concerned to hear about this aggressive experience with one of our delivery drivers. We take such incidents extremely seriously and will be investigating this matter thoroughly. We appreciate you bringing this to our attention and will now reach out to you privately, in order to take some more details about the job.
Brilliant Driver CF19-BART
Brilliant Driver CF19-BART. Brilliant service from him.
June 29, 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that you received brilliant service from our driver! We appreciate your positive feedback very much.
Reply from CitySprint
We're so happy to hear that we could be helpful. We appreciate your kind words!
Friendly but professional.
Friendly but professional.
Top man👍
Courier ref NH42
June 29, 2026
Unprompted review
Reply from CitySprint
We appreciate you taking the time to share your positive experience with us. We are so glad to hear that our team was both friendly and professional!
Reply from CitySprint
We appreciate your kind words. We are glad we could help.
Prompt and courteous delivery from LD23
June 25, 2026
Unprompted review
Reply from CitySprint
We appreciate your kind words about our prompt and courteous delivery! We are so glad you had a positive experience.
Was brilliant
Was brilliant, he was absolutely lovely and took his delivery seriously as he wanted take photo of proof so he was very welcome. Take his job seriously. Happy.
June 27, 2026
Unprompted review
Reply from CitySprint
We're so glad to hear you had such a positive delivery experience! We appreciate your kind words about our team's dedication.
Sc64 was nice and friendly and helped…
Sc64 was nice and friendly and helped me carry it up the stairs
June 27, 2026
Unprompted review
Reply from CitySprint
We're so glad to hear our team provided such helpful and friendly service!
The courier SC64 who delivered parcel…
The courier SC64 who delivered parcel from Glasgow Service Centre was very helpful. Goods undamaged delivered on time. Very reliable and can recommend.
June 27, 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear your parcel was delivered undamaged and on time! We appreciate your kind words about our courier's helpful and reliable service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.