Citywide Home Mortgage Reviews 

3,583
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brad did a wonderful job during the entire loan process. He was great with staying in contact with me and answered questions in a timely manner. He was kind and professional.

Rated 5 out of 5 stars

Dave and I are very appreciative of the hard work, Brad Wurtz and his office put into making this happen for us. I know our case was a little unique and not easy on their end. However it was evident... See more

Rated 5 out of 5 stars

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a... See more

Rated 5 out of 5 stars

I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazin... See more

Company details

  1. Mortgage Lender

Written by the company

At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,583)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love City Wide

Love City Wide!

Sue Arnold was amazing. She was very patient and understanding of a first time home buyer like myself.
Drew

May 12, 2020
Rated 5 out of 5 stars

I've used Citywide for a few…

I've used Citywide for a few transactions now, and they've always been helpful, attentive, genuine and prompt. I've referred others to Citywide and they have thanked me frequently, as they have also had very positive experiences! It's nice working with an actual Loan Officer and Processors who all know you, and are always happy to help you every step of the way. That is top notch service in my book! I highly recommend to anyone looking to purchase, sell or refinance! Ask for Camille and her team!

May 11, 2020
Rated 3 out of 5 stars

The process was good overall

The process was good overall. The disappointing part was with regard to the money we would be getting back. There was a sizable discrepancy that no one caught. It was a tough pill to swallow amid such uncertain times.

May 6, 2020
Rated 5 out of 5 stars

Curtis made t

Curtis made the process of getting a mortgage loan so easy. He was so helpful, professional, and very efficient. If there were any concerns or questions he will get back to you with an answer right away. The whole process was simple, painless, and fast!

May 6, 2020
Rated 5 out of 5 stars

Great experience!

Amy was so helpful. She helped to explain all of our options so could pick the best loan for us. Casey and Riley were also fabulous. They replied in a timely manner and helped make the process run so smoothly. We will be making several referrals to Citywide.

May 6, 2020
Rated 5 out of 5 stars

5/6/2020

What I like really about Citiwide Home Loans, they are honest, very transparent and supportive in anyway. They have good quality system of tracking progress of the status of your application. Highly recommended!

May 6, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look