I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more
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Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more
Company replied
Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more
I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more
Company details
Information provided by various external sources
Citywide Shop offers deals and saving on popular and generic household brands.
Contact info
United States
- support@citywideshop.com
- citywideshop.com
3.1
Average
333 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have received no reply. I do not want the item and do not want to pay to ship it back. Terrible customer service and no way to call directly. Will not shop here again!
January 16, 2026
Unprompted review
No communication or customer support
After placing my order, Citywide confirmed receiving it. Several days went by and it did not ship. No further information was provided. I reached out to customer support multiple times with no response. Finally after 10 days I saw that they had cancelled it. No reason was given - not worth the frustration!
January 28, 2025
Unprompted review
Reply from Citywideshop
Hello Jim,
We apologize for any inconvenience caused. Please be advised that we had several issues with email providers (Yahoo, AT&T, and AOL) which caused emails to be sent to spam or rejected by the domain entirely. This issue has been fixed and cancellation emails are going out the same day of cancellation.
All the best,
LIzzy M
Support Team
Package had to be returned due to…
Package had to be returned due to shipping damage, still waiting to hear back from company if they are resending or canceling the order!
May 5, 2024
Reply from Citywideshop
Hello Robert,
I sincerely apologize for the issues with your order and our lack of communication.
We've located your returned package and, as the product is now out of stock, we've initiated a full refund.
We understand how frustrating this experience must have been.
Please allow 3-5 business days for the refund to process and if you have any questions, don't hesitate to contact us.
Thank you for your feedback. We appreciate the opportunity to improve our service and once again we apologize for the inconvenience.
All the best,
Neil C
Support Team
Citywideshop.com
Communication is really bad
Communication is really bad, I’ve been trying to get in contact with citywideshop for the past 5 or 6 days sending emails every day and they haven’t had the courtesy of answering my emails about what happened to my order. I ask for a refund but nothing,it’s been 2 weeks since I placed the order.
April 16, 2024
Very poor communication
I tried to cancel transaction and had no luck. I sent them an email five minutes after purchase and they never responded back. They processed the order and shipped very quickly, and the order was correct. They just did not follow THEIR cancelation policy.
January 5, 2024
It was a very good price
It was a very good price. However, my order was on hold for a whole day which was perplexing. Shipping was much slower than other online shopping places, but acceptable. Order arrived from a different company. Not sure how the two are connected and I found nothing on the website that said they were which was also perplexing.
January 3, 2024
good communication...quick shipment
December 20, 2023
Didn't know if this was legit
Didn't know if this was legit, since the price was way lower than anywhere else. Took a chance, got what I ordered just as expected and I can't seem to find any catch. So, 5 stars from me! Only thing I found myself wondering was whether a warranty would be honored, if they were an authorized reseller or not. Don't know the answer to that, but I kept trying to find the catch.
December 6, 2023
My order was cancelled and no…
My order was cancelled and no explanation. Did not receive my order.
November 15, 2023
Reply from Citywideshop
Firstly, we want to extend our sincere apologies for the inconvenience caused due to the cancellation of your order. We understand how disappointing this situation must be for you.
We would like to clarify that an unexpected issue arose with our warehouse tracking system, which unfortunately led to the voiding of your order.
To communicate this, we sent an explanatory note to your registered email address. We understand that this might not have reached you or may have inadvertently been directed to your spam folder.
Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
-Lizzy M
Support Team
Fast shipping
Fast shipping. Arrived in good shape and as described at a good price. Came with a 2 year warranty I hope we never have to use.
November 8, 2023
Citywideshop a great shopping experience
Citywideshop had my product for a great price and shipping was fast just what you expect from on-line shopping but rarely get. Thanks Citywideshop.
October 31, 2023
The smoker i received was damaged i…
The smoker i received was damaged i accepted it for a discount sent them pics of it i got the dents some what out of it and the smoker works fine but they have not held up the deal on there end.
October 3, 2023
Damaged smoker
I brought a electric smoker and it came damaged. I contacted them and they told me that they would replace the item.And that a carrier would contact me to pick it up . I never heard anything from anyone.And now they won’t respond to my emails.The smoker has been sitting here going on a month now.And no response at all. Very poor customer service and I spent a lot of money for this item.
September 7, 2023
Unprompted review
Very Nice Table
Quick shipping and the item was in great condition. Also, the table is very nice.
September 19, 2023
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