I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more
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Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more
Company replied
Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more
I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more
Company details
Information provided by various external sources
Citywide Shop offers deals and saving on popular and generic household brands.
Contact info
United States
- support@citywideshop.com
- citywideshop.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Expected to receive my patio set by…
Expected to receive my patio set by now; takes too long to get my order

Reply from Citywideshop
I received my purchase very fast and the processing was easy and everything went well
The process was very easy and the waiting pill was very short We'll order from them again
All around great
Best price...fast order processing...beat delivery expectation...all good
Process was simple from ordering to…
Process was simple from ordering to delivery. Delivery guys went above and beyond to put where I needed. Furniture is beautiful.
I would give this a 5 star if the round…
I would give this a 5 star if the round table was delivered and not a rectangle table. Waiting on resolution, will update rating when correct item is received.
Edit: giving them a 5 star only because they were willing to resolve the issue. Had to keep the table because father took it out the box and got rid of the box- not the fault of the seller. Had to settle for the rectangle table. Lesson learned. Mistakes will always happen in any industry. Good luck to all.

Reply from Citywideshop
Fast service and good product
Fast delivery, great service
Item arrived quickly and was new, perfect. Wasn’t sure what to expect since I hadn’t heard of Citywideshop before but great experience, would buy again.
Awesome company and product.
It was easy to order online and the shipping being free on a large item was awesome. The package arrived in 4 days from the purchase date. Thank you Citywide Shop.
IDisrespected and ignored customer
I sent you multiple messages through your contact page, including attempting to cancel the order some hours before you notified me that it was in the fulfillment phase (so you just sent it anyway - so I have to pay to return it if I don't want to keep it). And there were other relevant questions I asked but never got a reply - not even one - never - that's really bad folks. I am considering returning the $140 item now just because of the way I was disrespected - my time and effort were not recognized or responded to - arrogant and unconcerned with your customers needs it seems. What say you - I am so totally not expecting to get a reply from you!!! PS - when I got to CitiWide I was really impressed with your product offerings, and said so in my first contact, and planned to shop with you again, but not now, it seems!!!
Excellent customer service
Item was broken
Item was broken. I have called and have sent emails and nobody has gotten back to me.
The oven I received was dented and…
The oven I received was dented and broken. I sent an email with pictures asking about getting an exchange/return and never heard back.
Good Price, great product, fast shipping
I was looking for an alternative to the Phillips Hue bulbs at a decent price and CityWide Shop had it with the LIFX bulbs. I bought four BR30's. they came in three boxes and all work great. Great price too. Fast shipping, best price, great product, what else can you ask for?
Citiwideshop had the gift I wanted
Citiwideshop had the gift I wanted, and at a fair price. I am quite pleased.
They provided the best product at the…
They provided the best product at the best price! They also shipped it very quickly.
I give you 2 stars because you…
I give you 2 stars because you overcharged me for the 2 heaters. You didn’t give me the BJs Club price which was cheaper, but you sent me the heaters that came from BJs. I should have been allowed to pay the $39.99 per heater price. You tricked me—I’m not happy about that!
Have not been cold enough to use it but…
Have not been cold enough to use it but I turned it on and it’s seems like it’s going to be what I was looking for
Unhappy Customer
We placed our order on Sept 15th. We have not received our expensive outdoor furniture to date. I have called the phone # listed to confirm delivery and no one answers the phone and you cannot leave a message. I emailed to email address listed and have not heard back from anyone. Still waiting for my order. Today is October 3rd. Not very happy at this time with your company.
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