I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more
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See what reviewers are saying
Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more
Company replied
Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more
I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more
Company details
Information provided by various external sources
Citywide Shop offers deals and saving on popular and generic household brands.
Contact info
United States
- support@citywideshop.com
- citywideshop.com
3.1
Average
333 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The table is beautiful and looks great…
The table is beautiful and looks great on my deck
September 19, 2023
Wonderful product, great service!
You were very quick to respond. amd the product was a great buy! I haven't put it together yet, but on the surface, it looks just great!
September 17, 2023
Product came very fast outdoor table
Product came very fast. Product was just as described.Very happy with service and product.
September 15, 2023
So happy I shopped with you
I am so happy I shopped with your store. The price was right and the delivery was fast. Thanks.
September 15, 2023
Great customer interface on the…
Great customer interface on the website. Shipping was faster than I expected.
August 10, 2023
Very prompt shipping and arrived much…
Very prompt shipping and arrived much faster than expected.
August 13, 2023
I've reached out 2 times about…
I've reached out 2 times about canceling my order. The first time as soon as I hit enter, the second once I received the product. I have not yet heard back from anyone in response to my emails.
July 23, 2023
Just What I Was Looking For!
I was able to find what I was looking for at a reasonable price here. Thanks for an easy process shopping and for delivery!
July 10, 2023
Very great company...
Very great company...
Delivery was on time
Get notified before there reach at my door....great
June 28, 2023
I am 13 days still waiting for my…
I am 13 days still waiting for my package to be delivered no one to answer calls to schedule. I give citywide a poor review because they use this company and would advise anyone NOT TO PLACE ANY ORDERS WITH THEM!!! As for review on item….. I haven’t seen it. Its been sitting in a warehouse for 2 weeks
June 6, 2023
Reply from Citywideshop
Hello,
Thank you for your review. We show this package has been delivered on the same day this review was posted. Please note, 2 weeks is the estimated time of delivery for this package due to its size.
https://homedelivery.cevalogistics.com/Track?trackingID=BJU0110023
All the best,
Lizzy M.
We ordered this specifically versus…
We ordered this specifically versus buying it local because it was going to be delivered within a certain timeline and then we're told it would be more than 2 weeks later before we would get it we sent an email following up on this of which we never got any response. Still have not received a response nor the item so this review even if we get the product and love it will not be above one star
June 5, 2023
Reply from Citywideshop
Hello Timothy,
Sorry to hear about the mix-up. The delivery time stated on our listing was up to 14 business days, and your item was sent and delivered within that time.
https://main.metropolitanwarehouse.com/Client/TrackOrderUrl?trackingid=630192150366
Apologies for not getting back to your email earlier, we're working on improving that.
We do hope you enjoy the patio set.
Best,
Lizzy M.
Box came damaged and missing charger…
Box came damaged and missing charger tried to contact Citywide Shop and didn't receive a response
May 27, 2023
Reply from Citywideshop
Hello,
We are sorry to hear your item arrived in that condition. Please be advised that we have not received any communication in regards to this order. Please be sure to contact us at support@citywideshop.com.
All the best,
Lizzy M
Support Team
Received my order fast
Received my order fast! The price was great and was exactly what I expected.
June 5, 2023
Samsung 43in TV
I ordered online a Samsung 43in TV e everything went very nicely. Ordering online was easy and delivery was also fast and efficient. Thumbs up for Citywideshop!
May 31, 2023
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