Citywideshop Reviews 333

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more

Rated 1 out of 5 stars

Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more

Company replied

Rated 5 out of 5 stars

Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more

Rated 5 out of 5 stars

I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more

Company details

  1. Online Marketplace

Information provided by various external sources

Citywide Shop offers deals and saving on popular and generic household brands.


Contact info

3.1

Average

TrustScore 3 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Product was the best price around

Product was the best price around. Thought it was going to be used but it was actually new. Also, it was delivered a day early. Much better than I expected and I will definitely use Citywide shop again

January 5, 2021
Rated 5 out of 5 stars

Very Satisfied

I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. She was helpful in all aspects of this order. I would order from Citywide again.

December 20, 2020
Rated 1 out of 5 stars

Order was never received

I ordered a Bose soundlink mini 2. The order was processed and a UPS label was created within 48 hours. But an entire week passed and the UPS label tracking was not updated. I contacted customer support, they gave me an excuse that UPS is busy and delays updating tracking. A day after contacting customer support, the tracking updated to “in transit”. When the tracking updated to “delivered” I never received my order. And I still don’t have my order. There’s no phone number to call cust. serv. You can only message them. I need a refund if they aren’t going to deliver my order.

December 8, 2020
Citywideshop logo

Reply from Citywideshop

Hello Bryan,

Please be advised that UPS is indeed experiencing delays during the holidays. We see that you placed an order on the 28th (Saturday) and a label created on Sunday, the 29th. UPS did update their status on the 3rd and item arrived, marked delivered on the 5th. Tracking was not updated for 2 business days.

UPS has marked the package as delivered and have left the package on your front porch as stated in the tracking page.

We do not have phone support but you have contacted customer support via email and we reached out. To follow up on the lost or stolen package, we can send you an instruction via email on the next steps.

Cheers,

Lizzy M

Rated 5 out of 5 stars

Amazing website

I received my product a week after I ordered it. It is amazing I ordered the ion total pa ultra and it super loud and thumps hard from all the bass. And at a huge price drop compared to other websites I will be going through citywideshop again for other items.

November 22, 2020
Rated 4 out of 5 stars

Some issues but quickly resolved

I ordered 3 boxes of Grove Square hot “milk chocolate” pods. These were to be shipped without shipping costs. When I got a copy of the invoice I noticed there was sales tax added. Our sales tax of 6.35% does not apply to food items. The sales tax added on the invoice and billed to my credit card was a whopping 20%. I contacted the company and they immediately issued a credit for the tax charged.
When I received the product, it was incorrect. They sent me 3 boxes of “dark chocolate” pods. (Completely different flavor and I’m not a fan.). Once again they responded quickly and said they will send replacements. The replacements arrived in just a few days at my door.
While mistakes were made, they were very quick to resolve the issues.

November 22, 2020
Rated 5 out of 5 stars

Gray first experience

Is the first time I bought from this site and it was a good experience, the item was at the best price at all and they send it fast and free.

November 19, 2020
Rated 5 out of 5 stars

Excellent pricing and super fast delivery

Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPRISED when I got immediate and frequent communication, and the speakers arrived in about 3DAYS! Fantastic price, surprisingly quick shipping, and great delivery. Will definitely search them out again when looking to purchase other similar items. Highly recommend!!!

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great price, product and arrival time

The price for the item i purchased was Awesome.. compared to other websites. I received the item on the 5th day after ordering it which was again Great!!! Honestly I didn't expect it to be here that early because of this pandemic still going on. After opening the box it came in and inspecting everything, I had all pieces, all in good condition and not missing anything. Once i put the item together which didn't take long I noticed how very strong and sturdy the item was. I am very happy and well pleased with the service and item I purchased on this website. I am impressed! I definitely recommend purchasing from this website!

September 27, 2020
Unprompted review
Rated 5 out of 5 stars

Good deal.

Arrived quickly, good deal, no complaints.
Would order again.

September 22, 2020
Unprompted review

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