I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more
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See what reviewers are saying
Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more
Company replied
Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more
I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more
Company details
Information provided by various external sources
Citywide Shop offers deals and saving on popular and generic household brands.
Contact info
United States
- support@citywideshop.com
- citywideshop.com
3.1
Average
333 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Citywideshop
Hello Matt,
Thank you for the review. It seems this order was lost during transit via UPS and a replacement order was shipped at the time (1ZA292430370426595). We hope this issue has been resolved.
Thank you for your business and we apologize for the inconvenience.
Was nervous at first
Quick ship! Product as described. I was nervous at first ordering from a company I had never done business with but it was a great experience!
March 16, 2022
Quick delivery
February 24, 2022
Great company
I ordered a speaker on Monday and received it Wednesday. Very quick. The speaker was exactly as advertised. Great place to deal with. NO NONSENSE COMPANY very rare these days.
February 8, 2022
Excellent service
February 1, 2022
Ordered a Duraflame 3D Heater as a gift…
Ordered a Duraflame 3D Heater as a gift for my daughter. Item arrived exactly on time and just as promised. Great company!!!
January 28, 2022
Reply from Citywideshop
Thank you for the kind review. Stay warm!
Ordered infrared stove
Ordered infrared stove. Great price fast delivery.
Very staisfied!
January 26, 2022
Great Detail on SUP!
I ordered the SUP from Citywideshop at a great price. It was delivered on time and I can't wait to use it!
January 18, 2022
all went as planned
January 16, 2022
I placed an order on December 20th
I placed an order on December 20th, I got an email that it would not arrive in time for Christmas. I figured that and I responded to continue with my order. On January 1st I emailed and asked for an update on my order. I emailed them again yesterday for an update and I still have not gotten any response back.
January 11, 2022
Unprompted review
I bought a PC screen and received it 10…
I bought a PC screen and received it 10 days ago. I want to return this item and I have contacted Citywide Shop via email and via there website 8 days ago multiple times and have not received any response. There seems to be no way to contact this company via phone?
January 10, 2022
Reply from Citywideshop
Hello,
Thank you for the review. We believe our team has responded to your inquiry and the issue has been solved (return + refund). Please let us know if you need any further assistance.
Thank you for your business.
This is my favorite piece for hair
This is my favorite piece for hair. It is a great company. The price is very good. The quality is great.
January 10, 2022
I love my grill
I love my grill. It's take about 4 hour with one people to assemble. The delivery arrive one day early. I was very happy about it.
January 7, 2022
Great price and quick delivery!
January 5, 2022
I purchased 2 fire pits $250 each
I purchased 2 fire pits $250 each. One showed up damaged. And the customer service ghosted me after trying to offer me a $50.00 dollar credit. Instead providing return instructions and making it right. I asked for a return shipping label/email. More than once and still no reply
January 4, 2022
IT'S WHAT WE ORDERED.
IT'S WHAT WE ORDERED.
IT WORKS WELL.
IT CAME WHEN THEY TOLD US IT WOULD COME..
IT WAS DELIVERED TO THE BOX WE REQUESTED.
WE LIKE IT.
December 31, 2021
GOT IT THANKS LITTLE LATE BUT IT WAS…
GOT IT THANKS LITTLE LATE BUT IT WAS IN TIME FOR XMAS
December 20, 2021
They didn’t send me the model of…
They didn’t send me the model of Instant Pot they advertised and I ordered.
December 20, 2021
Reply from Citywideshop
Hello Dana,
As emailed, the Duo SV naming convention is discontinued. The latest model Duo Gourmet was shipped. You may accept the return offer if displeased with the item/order.
Happy Holidays.
-Lizzy M.
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