Citywideshop Reviews 333

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more

Rated 1 out of 5 stars

Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more

Company replied

Rated 5 out of 5 stars

Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more

Rated 5 out of 5 stars

I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more

Company details

  1. Online Marketplace

Information provided by various external sources

Citywide Shop offers deals and saving on popular and generic household brands.


Contact info

3.1

Average

TrustScore 3 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never received item and blocked my…

Never received item and blocked my emails! I have to stop payment through bank which takes up to 2 weeks. DO NOT RECOMMEND!!!

December 15, 2021
Citywideshop logo

Reply from Citywideshop

Hello Mike,

Please be advised that no emails was ever received on our end in regards to your order. After taking a look at your order and shipment progress we do see now that this shipment was refused at time of delivery and returned back to the origin warehouse: (TRACKING: https://www.ups.com/track?loc=null&tracknum=1Z8443E80390029666&requester=WT/trackdetails).

We will initiate a refund on your behalf. In any case, our email is "support@citywideshop.com" for any inquiries or concerns.

All the best,

Lizzy M.

Rated 5 out of 5 stars

CITYWIDE IS FIVE STAR ALL THE WAY!

Amazing company so honest! Customer service is five star all the way!! Where as the manufacturer of something I bought wouldn’t honor their warrantee citywide stepped up to the plate and honored it for them! Wow! What an amazing ethical helpful company! I’ll be buying everything I need from them! You got a Customer for life in me citywide!

December 14, 2021
Rated 5 out of 5 stars

Great price

Great price, substantially lower then other places and item arrived promptly. Never heard of citywideshop before this purchase, but will be looking for future deals from here on out

December 7, 2021
Rated 1 out of 5 stars

I have been trying to reach City Wide…

I have been trying to reach City Wide Shop since i placed the order #13834 on 24 Nov. to find out delivery data on this. I have sent emails daily and no one is responding to me. I need for someone to contact me from their company or I am going to cancel this order. I am very disappointed and frustrated with the lack of communication. All I need is for someone to respond to my emails.

December 6, 2021
Rated 5 out of 5 stars

Super fast shipping,,

Super fast shipping,,, The heater was about 90.00 to 100.00 cheaper than any other price that I could find on-line...thanks t.l.m.

November 24, 2021
Rated 3 out of 5 stars

My speaker arrived broken and with a disappointed sound.

On Sunday November 21 I ordered a speaker Edison Professional m-7500 and received it Tuesday November 23, it was a fast delivery i was happy that arrived early. I proceeded to open my speaker box, when I opened it was broken at the top side of the speaker handle. Then i check if there wasn’t other damaged, and it was fine except for the top part. Later i try the speaker sound quality and i ended up disappointing because it wasn’t loud with only the full volume, i had to increase the bass and treble of the speaker. I was expecting a very loud Speaker because the watts that this speaker has it should sound loud without using the additional tuning. One thing that i like is the variety and colorful led lights that this speaker has because it’s very attractive. I hope i can exchange it for a new speaker if not then I would like to get a refund.

November 24, 2021
Unprompted review
Rated 1 out of 5 stars

Zero customer service - no response and still waiting

I ordered a monitor on Sunday. Realized around 30 min later I didn't it and started trying to cancel my order. I've emailed them several times. I've used their website support form. Tried to Facebook them. There is no phone number to call. Even though the website says they'll reply within 12-24 hours it's now end of day Wednesday and I've gotten zero response. Their policy says that you can cancel before the order gets "processed" but if no one responds to you how exactly does that get accomplished?

The monitor has now arrived so now I'll need to figure out how to get them to authorize a return but again, how do you do that if they won't reply to you.

November 17, 2021
Unprompted review
Rated 2 out of 5 stars

Shipping was slow

Shipping was slow, bad communication with email it said processing for two days but money was withdrawn from my account. They literally purchased it from Sam's club and then send it to my house. They made 70 bucks for doing nothing do your shopping on Google first before going through third party sellers. I could have got a Sam's Club membership and my product with the money I spent...

October 7, 2021
Unprompted review
Rated 4 out of 5 stars

The product is great but the advertised…

The product is great but the advertised rise is just what the unit can do, not what the car truly rises. My car only rose 7 1/2 inches and that was with the two rubber blocks in place. I was able to use a creeper and get good clearance under the car and that was my goal.

Ralph

October 1, 2021
Rated 3 out of 5 stars

Did not know that there was a different…

Did not know that there was a different tracking number for each box. Only found this out when I called to find out where the 3rd box was. Need to let customers know about this.

September 23, 2021
Citywideshop logo

Reply from Citywideshop

Hello Scott,

Thank you for the review. Please be advised when clicking on the main tracking number, Fed Ex will show all 3 packages on the same page for you to track. We only provide the master tracking number for orders placed. (ref: https://www.fedex.com/fedextrack/?trknbr=283762872607&trkqual=12022~283762872607~FDEG)

Cheers,

Lizzy M

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