I spoke with Zak at CLADCO . Really helpful, got everything sorted out. Got good advice and pricing was competitive. I tried other suppliers CLADCO were miles ahead in every aspect. Would not bother n... See more
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Review summary
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What people talk about most
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We bought composite decking and are supper happy with our purchase- it turned out great. Initially quoted via their website live chat, the guy(Stuart Hilton) was very helpful & knowledgeable. After ju... See more
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Received sample pack promptly which was really helpful. Needed a bigger sample to help decision making. Not cost effective to order a board or two (composite decking) due to high delivery cost and Cla... See more
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Very serious company, everything arrived on time and the decking is great. Easy to install, all the fittings are perfect. The only downside, the screws that are coming with the fixings. They are reall... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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standing seam roof - Calculater does not work!!
OUTSTANDING RESPONSE FROM CLADCO CUSTOMER SERVICE (Summer):
They have sorted all my issues and are sending replacement - ALSO looking into faults with website calculator. Thank you 🙏
Ordering standing seam roof
Spent ages researching, phoned and spoke with team who were always really helpful. Was told explicitly that when you enter sizes into roofing calculator it allows for the ridge upstand that you have make - it doesn’t!!!
Also when you add eaves drip option on calculator by clicking ‘yes’, when you add the order to basket it doesn’t bring it across!
Order arrived delivery, guy was great and very careful with sheets - however - no eaves drip, shorter then expected, missing items (screws, mastic, tape etc) and 4 sheets scratched!!
Honestly very angry and disappointed. Just be warned there is an obvious fault with the calculator and website and staff/company doesn’t care!!
March 30, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Ian,
Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrating this experience was for you, and we completely understand why you were so disappointed.
Since this review was posted, our Customer Support team have been in direct contact with you to investigate the issues raised and agree a suitable resolution, which we’re pleased has now been accepted. We appreciate you giving us the opportunity to put things right.
Your comments have been noted, and we do care greatly about providing clear advice, accurate orders and a positive overall experience. Thank you for bringing this to our attention.
Kind regards,
Cladco Profiles®
Wonderful
Lovely staff, helpful friendly and knowledgeable. Would absolutely use again!
December 17, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, David,
We really appreciate you taking the time to leave us your feedback. We're thrilled to hear that you were pleased with the service you received, and we look forward to welcoming you back in the future.
If our team can be of any more assistance, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles®
I ordered some flashings to be made and…
I ordered some flashings to be made and received a drawing that confirmed was correct. What was delivered was totally different and was not useable. When I mentioned this they were very unhelpful. I would not recommend.
March 18, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, George,
Thank you for your review. We’re sorry to hear you’ve been disappointed with your recent order, and we understand how frustrating that can be.
Having checked the details with our Customer Support team, the flashings were manufactured to the specifications agreed on the custom flashings form, including the welt shape and the finished angle once installed. These points are shown on the form and also referenced on our website. We appreciate that this may have caused some confusion, but our team have followed the correct process throughout.
We’re aware this is still an open case, and our Customer Support team are continuing to work with you directly regarding the matter.
Kind regards,
Cladco Profiles®
Terrible product
Terrible product, if you want outdoor decking do not purchase from Cladco , marks, stains even with outdoor furniture, complained 2 years ago and still warning people off this product , crap, it doesn’t even clean up well with a gentle scrub as advised, do not buy, spend another 2 or 3 quid for a decent quality deck board from somewhere else
July 8, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Steve,
Thank you for your review, and we’re sorry to hear that you’ve been unhappy with your decking. We understand how disappointing this can be.
Having reviewed the details from your previous correspondence with our Customer Support Team, the issues you experienced began after the boards became heavily marked and were cleaned using a pressure washer on a high setting. While composite decking is low‑maintenance, using a pressure washer above the recommended setting or holding it too close can cause lasting surface damage, discolouration, and increased marking. All of this aligns with what was reported at the time.
We appreciate you sharing your feedback, and we’re sorry the product hasn’t met your expectations.
Kind regards,
Cladco Profiles®
I spent thousands with them on cladding…
I spent thousands with them on cladding and tried to order some window trims wanted £160 delivery wouldn't put them in a box so I could get them collected or send via courier.... Need to order another roof and won't be ordering it here... sorry but £160 delivery on £140 order is not OK I could have got it collected and delvered for less than £40!
February 24, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Alex,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your recent experience, especially after previously purchasing your cladding with us.
We completely understand your frustration regarding the delivery cost for the trims. These trims are long‑length items and, for safety and to prevent damage in transit, they can’t be boxed or sent via standard couriers. This means they must be shipped via our specialist vehicles, which unfortunately does result in a higher delivery charge, even on smaller orders. Depending on availability, customers are also welcome to arrange a collection of their goods from either of our UK depots.
As a returning customer, we appreciate that this isn’t the outcome you were hoping for, and we’re sorry this has left you feeling disappointed.
Kind regards,
Cladco Profiles®
Exceptional customer service and superb…
Exceptional customer service and superb produts.
Bought roof profile for a shed and it was cut to size perfectly, moreover it was well protected for transportation . Last Autumn 2025 we also purchased decking and went to collect it from Okehampton, Devon.
There was a problem with the order, however this company went to extraordinary lengths to immediately fix -( Probably the best customer service we have EVER experienced) , to remove the 'splinter' and were very swift to do so.
The Cladco decking is superb. So good to see a UK company thriving , not only on it's quality products and also it's reputation. Thank you to all your staff.
February 9, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Giles,
Thank you so much for taking the time to share such a thoughtful review. We're delighted to hear that your roofing and decking orders have both worked out so well, and that everything, from the cut‑to‑size sheets to the protective packaging, met your expectations.
We're especially pleased to hear our team were able to resolve the issue with your decking order swiftly and to the standard you deserved. Providing genuine, attentive customer service is incredibly important to us, so your kind words mean a great deal.
It's wonderful to know you're enjoying your Cladco decking, and we truly appreciate your support over recent projects. I'll be sure to pass your thanks on to the teams involved.
If there's ever anything else we can help with, we're always here.
Kind regards,
Cladco Profiles®
Had the sample pack so just got to…
Had the sample pack so just got to measure my project area samples look good quality better than some I’ve seen .
January 24, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, James,
Thank you very much for taking the time to share your feedback with us. It’s great to hear that your sample pack has arrived and that the quality stood out compared with others you’ve seen. Once you’ve had a chance to take your measurements, if you need any guidance or help planning the next steps of your project, our friendly Sales Team will be more than happy to assist.
Kind regards,
Cladco Profiles
TOP COMPANY
Looking for quality cladding and ideas for my Daughters Summer House . Requested samples and got these and a full clour brochure , not a PDF or just a look on our website mate .
Top company excellent communication and will recommend .
Cheers
January 23, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Darren,
Thank you for taking the time to leave such a thoughtful review. It’s great to hear that you found our cladding options helpful while planning your daughter’s summer house, and we’re pleased the free samples and brochure gave you a clear idea of what we offer.
We’re also glad to hear our communication stood out to you. We do our best to keep things straightforward and supportive from the very start, so your comments are genuinely appreciated by the whole team.
If you need any advice or guidance as your project moves forward, our team will be more than happy to help.
Kind regards,
Cladco Profiles.
Fast and efficient friendly staff and a…
Fast and efficient friendly staff and a great product
January 19, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience, and it’s great to hear that you found our team fast, efficient, and friendly.
If there’s anything else we can help you with, we’re always here to support you with your next steps or future projects.
Kind regards,
Cladco Profiles.
Recommended company…
After using online searches I decided to try Cladco. I ordered samples, which were free. They were delivered speedily and well wrapped. There was also a brochure in the pack which was very useful. Our project will not be starting until March but we're pretty certain that we will use the light grey woodgrain effect fibre cement option.
January 20, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Kathryn,
Thank you for sharing your experience with us. It’s great to hear that you came across Cladco during your search and that your free samples arrived quickly, well packaged, and with a brochure that proved helpful.
It’s also really encouraging to know you’re already leaning towards the light grey woodgrain fibre cement option for your project later this year. If you’d like any further guidance, our team of experts is always on hand and happy to assist. Please give us a call on 01837 659901 or email us at info@cladco.co.uk.
We look forward to supporting you with your project when you’re ready to get things underway.
Kind regards,
Cladco Profiles.
Only ordered a sample but the store …
Only ordered a sample but the store was very help full. The sample took a long time to arrive as they use the courier Evri by the time it arrived we had nearly gone elsewhere. They need to change couriers as all the effort in packaging samples is lost when it does not arrive as expected. will be using Cladco for my Daughters house .
January 7, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Mr Wood,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team helpful when ordering your samples.
We’re sorry to hear that the delivery took longer than expected. As we use a third‑party courier to keep our samples free of charge, delays can occasionally happen - but we completely understand how frustrating that is, and we sincerely apologise for the inconvenience. We appreciate you letting us know, as feedback like this helps us review and improve the service our customers receive.
It’s wonderful to hear that you’ll be using Cladco for your daughter’s home, and we genuinely look forward to lending a hand with her project when the time comes. If you need any product advice, guidance, or support along the way, our friendly Sales Team will be more than happy to help.
Kind regards,
Cladco Profiles.
Not impressed …
I tried placing an order… it wouldn’t go through because the website crashed three time! I’ve tried to contact them but have been unable to get hold of anyone. I’m going to find a different supplier for my needs.
January 10, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Wendy,
We're really sorry you had trouble placing your order. This is not the experience we want for anyone, and it isn’t something other customers have been reporting. We’d love to get this sorted for you.
Our Sales Team is here:
• Monday to Friday: 08:00–17:00
• Saturday: 08:00–13:00
• Sunday: Closed
If you called outside these hours, that would explain why we missed you. If you did call within this timeframe, we’d really appreciate the opportunity to look into what happened and put it right.
If you’re happy to get in touch on 01837 659901 or info@cladco.uk, we’ll investigate straight away and help with your order.
Kind regards,
Cladco Profiles.
First class service
First class service and delivered my goods exactly when promised
January 5, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
We really appreciate you taking the time to leave us a review. It's great to know you were pleased with your overall experience. We look forward to welcoming you back in the future.
Kind regards,
Cladco Profiles.
Great communication and friendly…
Great communication and friendly helpful delivery
January 13, 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Steven,
Thank you for leaving us a 5-star review. We're pleased to know you were pleased with the overall service you received. If we can be of any more assistance, please let us know.
Kind regards,
Cladco Profiles.
Nice decking
Easy to order, collection went smoothly, nice product, good price.
December 18, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Philip,
Thank you very much for your kind feedback. We're pleased you were satisfied with your overall experience. If we can be of any more assistance, please be sure to let us know.
Kind regards,
Cladco Profiles.
Request for samples
Really friendly and helpful staff who went the extra yard to assist
December 19, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Rueben,
Thank you very much for your feedback. We're delighted to hear that you were pleased with the level of service you received from our team.
Kind regards,
Cladco Profiles.
Great from start to finish
Always great delivery service. used these guys for 4 or 5 different roof panel jobs for customers.
Good delivery, easy to use website for ordering, great price.
What more do you want these days. 5*
December 15, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Tom,
Thank you so much for the great 5-star review and for being such a loyal customer. It’s really good to hear that ordering, pricing and delivery have all worked well across so many projects.
We genuinely appreciate the recommendation and look forward to helping out on the next job.
Kind regards,
Cladco Profiles.
Fast service excellent advice and help
December 8, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Robert,
We really appreciate you taking the time to leave us a 5-star review. It's great to know you were pleased with the level of service received from our team.
If we can help you with anything else, please don't hesitate to let us know.
Kind regards,
Cladco Profiles.
Requested samples which I thought would…
Requested samples which I thought would be useful for a project. Although they were not appropriate for my project this time, I can see that they will be of use in the future. I must give great credit to the speed that Cladco sent out their samples. Professional in every way and I am sure that although I have not used their product on this occasion, I will be using this quality product in the future. Very professional product and service.
December 12, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Keith,
Thank you very much for taking the time to leave such positive feedback. We’re really pleased to hear the samples arrived quickly and that they’ve been useful, even if they weren’t quite right for this particular project.
It’s great to know you’ve been impressed with the quality and service, and we’d be delighted to help when the time comes to use our products in the future. If you ever need advice or have questions while planning ahead, our friendly team will be more than happy to help.
Kind regards,
Cladco Profiles.
Looks good but its very slippery…
Looks very good but its very slippery when its dry and lethal when its wet, despite it saying clearly in the glossy brochure "High Slip Resistance" When I complained, they told me to 'clean it' or 'try wearing other shoes' (I've been bare foot and in other shoes but its slippery whatever you wear. If you are worried about slipping (thinking older people here specifically) then I wouldn't recommend this or their after care service at all, which given how expensive it is, is poor at best - try someone else.
December 10, 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, James,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve found your decking slippery and that the advice provided so far hasn’t resolved the issue for you.
To clarify, the boards you purchased are manufactured by a third-party that we retail rather than a Cladco-made board. Even so, our Customer Support Team have provided the manufacturer’s independent slip-resistance test results, which confirm the decking meets the required standards in both wet and dry conditions.
As mentioned during your conversations with the team, slipperiness on outdoor surfaces is most often caused by environmental factors, particularly at this time of year, when moisture, dirt and early algae growth can build up quickly and reduce grip. Footwear can also have an impact, although we appreciate that you’ve said the issue remains even when walking barefoot.
This is not something we commonly receive complaints about with this product, but we do take your experience seriously and will ensure your feedback is passed on to the manufacturer for review.
If you would like to talk more about any of this, our Customer Support Team are available at customersupport@cladco.co.uk or on 01837 659901.
Kind regards,
Cladco Profiles.
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