Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... See more
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Review summary
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This is the second time this year I have ordered from Claire Austin Hardy Plants. Both times, the plants have been in the most fantastic condition, and surprisingly large, given they are in 9cm pots... See more
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I ordered 3 x Leucanthemum x superbum 'Snowcap' in 9cm pots. They arrived well-packed with firm leaves and had been well-watered before dispatch. Although the plants were pot-bound, the tips of the ro... See more
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Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... See more
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Company details
Written by the company
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Contact info
Not open to public, SY16 4EN, Newtown, United Kingdom
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4.7
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very efficient and speedy service.
Very efficient and speedy service.
Plants arrived in excellent condition
March 4, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Glad the plants arrived quickly and in excellent condition. Thank you for adding to the reviews praising the plants and hard working team. We really appreciate your positive support and hope the plants bring great pleasure.
The Team at Claire Austin's
Plants are always in excellent…
Plants are always in excellent condition and delivered in a timely manor. The website is easy to use. A very good selection of plants and lots of advice about plants which, is very helpful.
Would recommend Claire Austin for plants. Many thanks Jill Johnson
February 20, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you Jill for your lovely review and letting others know about your experience. We appreciate your support of our British, family owned business and wish you joy in the garden.
The Team at Claire Austin's
Excellent Customer Service team
Customer Service team have been excellent with my recent orders. On two occasions I was able to add additional items to my original order very easily. Another order was delivered in a damaged condition courtesy of Royal Mail. I contacted Customer Service who immediately sent replacement without any fuss. Wish some of the others I but from were nearly as good.
All the plants I have received have been in excellent condition.
February 6, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your recent orders and giving us the opportunity to put things right when the delivery was not up to our usual high standards. We're pleased the plants were excellent and that you've taken the time to post a review. Thanks again.
The Team at Claire Austin's
Strong healthy plants, great value
Strong healthy plants (9cm pots) well packaged and delivered quickly. Great value. There's an interesting range of perennials to choose from, and I was especially pleased to be able to get Bergenia ' Apple Blossom' which is so pretty in flower.
February 20, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Pleased you've enjoyed your Bergenia flowering and appreciated the packaging, quick delivery, plant health and value. We hope you get many years of pleasure from your plants. Thank you for taking the time to place a review.
TheTeam at Claire Austin's
Lovely quality plants
Lovely quality plants well packaged and with instructions
February 13, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thanks for noting the plant quality and packaging and we're pleased you noted the instructions included. Thank you for placing a review which we'll pass on to the whole happy crew.
The Team at Claire Austin's
Superb website and catalogues
Superb website and catalogues, packed with useful information. I love the wish list capability which is so useful when designing different planting schemes. Rapid delivery, well packed and good quality plants.
February 19, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's great to hear the information from our website and catalogues is appreciated when you design different garden schemes. We put a lot of effort into the website and catalogues in between our outdoor activities. Thanks for noting the plant quality and good packaging and rapid delivery. Happy designing, gardening and thanks for sharing in our love of plants.
The Team at Claire Austin's
Consistently good service and high quality plants
Plants always arrive promptly,well packed and in great condition
February 19, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your orders and we're delighted you have taken the time to tell others about our British, family owned nursery. Your positive review will be relayed to the team. Thanks again.
The Team at Claire Austin's
Superb plants delivered fast!
Plants arrived quickly from ordering date in excellent condition, nicely packed and soil not dried out. Best delivery of plants I’ve had and I will be ordering more from Claire Austin for sure!
February 19, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for mentioning so many of the things we always aim for in your review. We're pleased all went as expected and hope you derive years of pleasure from the plants. Thank you for taking the time to post a review.
The Team at Claire Austin's
Bare root plants exactly as advertised…
Bare root plants exactly as advertised and delivered promptly with good packaging.
February 6, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your positive comments. We appreciate you taking the time to let us and others know you were happy with your order. Happy gardening.
The Team at Claire Austins
Simply, just excellent.
Have bought from Claire Austin and her team for many years. Their plants are the best quality with a great range. Fair price and very quick delivery. The only problem is their online catalogue is so good I spend far too much each year! Maybe my fault not yours!
February 3, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Claiire always tells us plant spend money doesn't count as expenditure as it is an investment in joy. Thank you for your orders and support over the years and we wish you many years of happiness ess from our website and plants.
The Team at Claire Austin's
Fabulous online plants
Really careful packaging - for the plants and the planet 🥰 - great updates throughout on where the order was and when to expect. Arrived exactly as promised. The range behind the order is just fab, its a nursery in Wales and the quality is simply exceptional. First stop always for online plant shopping .. cant wait to plant out these ( ahem… the only problem I have now is frost ….!)
February 6, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thanks for your plant orders which we hope will bring you and the wildlife great joy. Our plants are outdoor grown and tough as old boots so don't let the frosts scare you as they'll be fine. We like being called exceptional and love that you've used it in your review. Thanks!
The Team at Claire Austin's
Fast efficient service as always
Fast efficient service as always, quality plants arrived in great condition.
February 6, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Pleased the delivery was efficient and that you've let others know that we sell quality plants that will arrive in good condition. Your review is a great support and encouragement to our small happy team and we really appreciate you taking the time to write. Thank you.
The Team at Claire Austin's
Plants received of good quality and size
Plants received of good quality and in good condition. Plants are generally a little more expensive but you get what you pay for. Good size, quality and condition with fast delivery. I had received them within 48 hours and were planted an hour after receiving.
February 1, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for pointing out the quality and good condition/health of our plants and the fast delivery. We take great pride in being British growers and plant enthusiasts and love sharing our passion with others. Thank you for taking time to post a review.
Regards
The Team at Claire Austin's
Speed and quality
An attractive, easy to use website, showing a wide range of perennials to choose from. Delivered quickly and packaged well. What’s not to like?!
February 3, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your review and apologies for the late response. You review appears to have slipped under our happiness radar but now we have it you've brought a smile to the team. We're pleased you enjoy our website and that the plants and packaging have met without approval. Happy gardening.
The Team at Claire Austin's
Good-quality plants from experienced
Good-quality plants from experienced, professional growers. Very speedy delivery and nicely packaged and labelled.
February 3, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thanks very much for placing a review. We love people acknowledging the fact we are professional growers. We love what we do and are happy you're plants and delivery pleased you. Thanks for your trust in our family owned, British business.
The Team at Claire Austin's
Wonderful
Wonderful, the plant was bare rooted and came in a box packed with straw and not plastic so a company thinking about the planet. It was delivered quickly and it was a superb plant. Thank you so much to all concerned from start to finish of my delivery
January 30, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your great review Denise. We're delighted you're happy and will pass on your thoughts to the team. We hope you derive great pleasure from the plants.
Regards The Team at Claire Austin's
Another great delivery website good choice of plants…
Clear website good choice of plants excellent notification of delivery prime specimens carefully packed useful instructions. If past experience holds good there's no reason they won't grow in to beautiful plants this year
January 30, 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your latest order and for taking the time to post a review. We're pleased you enjoy browsing our website and the plants are all doing as expected. Hope you gain years of pleasure from the garden.
Regards
The Team at Claire Austin's
A very interesting webpage colourful…
A very interesting webpage colo8urful and impeccable delivery service
December 20, 2024
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for taking the time to let others know you enjoyed our website and received impeccable delivery service. It always brings pleasure to the team to receive positive feed back so thanks again
The Team at Claire Austin's
Healthy bare root peony
Healthy bare root peony, ready to plant, carefully wrapped. Delivered on time.
November 15, 2024
Unprompted review
Reply from Claire Austin Hardy Plants
We're delighted that the peony seems to be appreciated at it's new home and hope it brings decades of pleasure. Thank you for taking the time to let others know about your experience with our small family owned nursery.
Always good.
Always good.
I didn't buy any plants this time (but I have before and they have always been good) I bought 2 plant supports, a wire basket and some soap. The plant supports are terrific - strong and a really good price and so much better than others I've bought elsewhere before. Wish I'd bought more!
November 2, 2024
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased you tried our plant supports and noticed the quality. Thank you for the giftware order and letting others know that the plants you've had previously were good also. Finally, thank you for taking the time to place a review in support of our family owned, British business.
The Team at Claire Austins
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