Clarks - Brent Cross Reviews 111

Online Purchased a nightmare - AVOID like the plague!!!

I bought some sandals in August and had to return as they didn't fit. I am still awaiting a refund for one pair.

I had a gift voucher which was much appreciated for terrible service prior (if you think I'm 'one of these complainers' forget it, I'm not!) and I ordered some shoes in the sale to use the gift voucher. The shoes were £32 so i used the voucher plus debit card for the balance.

After having read a review on the sandals it was pretty clear they wouldn't fit my foot so I tried to cancel the order. I was told this wasn't possible. So, I drove quite a way to get to the store. I was happy to have the refund+voucher or happy to exchange for something else in store. Guess what.... I was told this was NOT POSSIBLE. I was told that I could NOT exchange them as the value of the gift card was not showing up and i would only get £7 back out of the £32.
This is ridiculous. The manager who was nice said he had no authority to override this nonsense. Of course I should have been able to exchange for something else of the same value. He saw my purchase receipt so he knew exactly what I had spent.
I tried to ring customer services whilst in store twice. once for 39 mins and once for 18 mins and noone answered.
After emailing customer services, I have since heard from them that i will get the voucher back but not yet about my refund from 16th August.
Just don't bother getting involved with buying anything online from Clarks. Go to NEXT - they are fantastic!!!
Get your act together Clarks.... totally unacceptable every step of the way.

Item was delivered in a timely fashion. It looked as depicted on the internet. Unfortunately when ordering shoes without the possibility of actually trying them on, there is always the prospect of having to return them due to the fit.

Shamee was very helpful and attentive and helped us with the shoes we needed she was also telling us advice on what shoes would be best making our whole experience overall easy

Best customer service that i had seen
Thank you

Diva Qahuri was extremely helpful in fitting my daughter with shoes that were both fun and comfortable. She was friendly and efficient, too ! Thank you for a great experience.

EIAD was superb. This was our daughters first fitting and he really was amazing. Very patient and knowledgeable. Was really good with our daughter when measuring her feet as she was a little reluctant but they were friends by the end. Great advice and helped us order the right shoes as they were out of stock in the store. Excellent customer service care from eiad, he really is an asset to Clarks! Thank you eiad, we will be back again soon!

Etad at Brent Cross thank you for your service we appreciate your help

Tanya T at Brent Cross shop was very pleasant and helpful in fitting new shoes for our reluctant toddler! Many thanks, Tanya, for your attentive service.

Alisha was very pleasant and up to speed on the products. She looked after my daughter very well...Thank You...definitely coming back!

Soan the young man in Brent cross (Clarks)was superb with my 4 year old autistic grandson, he was more than a handful but that did not phase Soan not one bit.
Thanks for the special attention you paid to him and his 2 year old brother 😊

Great product, great staff and great customer care. I had to change my purchases online and in-store multiple times when I was deciding which shoe and which size to choose for my daughter and all went smoothly

Harshal has been amazing in helping me find my wedding shoes. Bless him. He is a great asset to the company.

Sohana was very helpful and efficient .
Great store

We went to Clarks in Brent Cross to buy my son a new pair of school shoes. We were served by Rayan, who was very good. We weren't sure of my Son's shoe size, so we also had his feet measured also. Rayan was very helpful and attentive. We were not rushed, despite there being lots of people in the shop and my son was very happy with the shoes we got. Very happy with the service we received. We spoke with the Manager of the Shop and he was also very pleasant too. Would recommend.

Excellent experience,Zain was very helpful and provided quick and perfect service.

Visted your Brentcross branch on the 6th of September, it was quite late.
I was approached by Magda and Veronica,who were both really professional and welcoming.
Me and my friend received Excellent customer service and purchased two pairs of loafers, my friend was not going to buy anything but the service was soooo Excellent we were sold, well done ladies great customer service ten out of ten.
Susan & Simone.

Sara 0031 of Brent Cross Clarks was so patient, professional and helpful. Tried on about 10 pairs until I got the right work shoes to set me up for the school year

Zain was incredibly patient with my kids, especially my little toddler and very helpful and kind.

Very helpful and patient staff! Thanks EIAD for helping choosing school echoes at Brent Cross shopping centre

Saima was great, efficient, charming and helpful.
Thanks