Clarks - Brent Cross Reviews 111

TrustScore 5 out of 5

4.8

Brent Cross Shopping Centre, NW4 3FH Brent Cross, London, GB


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Rated 5 out of 5 stars

I am very grateful for helping my children to select the right shoes. I spend 2 hours in other shops to choose but unsuccessful but Abi did amazing customer service. Thanks

Rated 2 out of 5 stars

1st Pair of shoes was different shades of brown. The replacement pair, one shoe had marks all round had to return. Finally third time round the pair of shoes was brillant. Customer Service at Brent Cr... See more

Company replied

Rated 5 out of 5 stars

Munir Ibrahim, who served us at Clarks Brent Cross on a manic Monday afternoon with the back to school rush, was fantastic. He served us quickly, measured my son’s feet accurately and showed us... See more

Rated 5 out of 5 stars

We went in to buy my Daughter's school shoes for secondary school, where she has quite rigid requirements. Maheema was extremely helpful and very pleasant, and really went all the way to help us fin... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Brent Cross Shopping Centre, NW4 3FH, Brent Cross, London, United Kingdom

  • 02082021652

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Thank you to Rukhaiya from Brent Cross…

Thank you to Rukhaiya from Brent Cross branch for the help and great customer service. We always struggle to find the right size for my little one but Rukhaiya was very professional and helpful. Now I know where to when I need a new shoe. Thank you for the great service

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at Brent Cross

Eiad at Brent Cross helped me buying shoes for my sons (2,7) today. He was super patient, helpful and nice, brought us lots of pairs until we found the perfect match. I had a really wonderful experience!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Munir Ibrahim

Munir Ibrahim, who served us at Clarks Brent Cross on a manic Monday afternoon with the back to school rush, was fantastic.

He served us quickly, measured my son’s feet accurately and showed us the options that would work. We tried on his recommendation and my son found the shoes very comfortable.

Munir was professional, polite and very helpful!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

This clarks had all the shoes I was…

This clarks had all the shoes I was looking for unlike others around the area and the employee that helped me named Jason was was very welcoming and patient
.Recommend for any back to school shopping

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

We went to Clarks for two pairs of school shoes each for my two sons and an ordinary pair for my younger son. It was the busiest I’ve ever seen it, with parents all frantically trying to get school shoes for the next week. The assistant Harshal was very thorough and extremely patient, giving very good advice on the style and features of each style. Very impressed!

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Back to school

Fantastic service given! This made for a quick and easy back to school shoe shop. Imran dealt with both of my boys and he absolutely knew his stuff. This made this a really pleasant experience.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

We came in for school shoes

We came in for school shoes and despite the store being really busy we were seen to immediately. Sean was really helpful and brought out similar shoes to any of the ones we had chosen but didn't have the right size. We were done in about 10 minutes. Great service.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Tanya was very calm

Tanya was very calm, composed and listened to all our suggestions to which she advised meticulously. One of a kind with excellent customer service and professionalism.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Service was fast and swift, and we were out of the shop within minutes. Both my children had their feet measured and had shoes that fit and were the right size, as well as them being extremely happy and comfortable with the school shoes.
Excellent service from EIAD who helped us today. I hope I can received this service every time I come to Clark’s. Thanks!😁

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Miski at Brent Cross

Miski was great assisting me with finding school shoes for my son who starts reception next week. She was very helpful even though she had to make countless trips to and from the stock room to make sure we had the perfect shoes. Thanks again Miski :)

August 28, 2024
Unprompted review

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