Clarks - Carmarthen Reviews 233

TrustScore 5 out of 5

4.9

Unit 5 Red Street, SA31 1RA Carmarthen, Carmarthenshire, GB


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Rated 5 out of 5 stars

Bought shoes for our grandchildren at Carmarthen branch and Rachael was excellent 😄 Extremely knowledgeable, lots of patience abd very professional Nothing was too much trouble and we didn... See more

Rated 5 out of 5 stars

Thank you Sarah, in Clark’s Carmarthen store for all your help finding sandals for my tweenager daughter today! I loved your friendly, positive service. You really made us smile first thing in the mor... See more

Rated 5 out of 5 stars

Want to give a big shout out to Sarah in the kids section. Very knowledgeable, bubbly, helpful, smiley. As someone who suffers with anxiety it was a breath of fresh air to be in such a comfortable and... See more

Rated 3 out of 5 stars

The retail staff are lovely, no complaints, I was served by a lovely girl called Pearl. She was absolutely helpful for me and my kids. Very engaging and efficient. However if I must be honest, when I... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 5 Red Street, SA31 1RA, Carmarthen, Carmarthenshire, United Kingdom

  • 01267232252

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 5 out of 5 stars

Thank you Sarah

Thank you Sarah, in Clark’s Carmarthen store for all your help finding sandals for my tweenager daughter today! I loved your friendly, positive service. You really made us smile first thing in the morning!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bought shoes for our grandchildren at…

Bought shoes for our grandchildren at Carmarthen branch and Rachael was excellent 😄

Extremely knowledgeable, lots of patience abd very professional

Nothing was too much trouble and we didn’t feel rushed

Definitely shop here again
Extremely happy
Rachael was amazing with the children too

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Want to give a big shout out to Sarah…

Want to give a big shout out to Sarah in the kids section. Very knowledgeable, bubbly, helpful, smiley. As someone who suffers with anxiety it was a breath of fresh air to be in such a comfortable and friendly environment. It really made my shopping experience. I will definitely be revisiting. Thank you!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, at Clarks in Carmarthen

Had a such lovely experience at Clarks in Carmarthen. Catherine was so friendly, helpful, and gave excellent advice on choosing the best shoes for my outfit for an important occasion. Her service was outstanding and really appreciated. Thanks so much, Catherine!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

There are not many stores in carmarthen…

There are not many stores in carmarthen where you are greeted by a lovely young lady called Sarah. She was absolutely amazing with my grand daughter who is only 16 months. She's very knowledgeable and with her advice I bought a lovely pair of well fitting shoes. When I left something behind she managed to phone me through my email address not long after I left . I wonder how many other stores would take their time to do this! Clarks you are very lucky to have Sarah!!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sarah

Excellent service from Sarah this morning.
Her product and ‘foot condition’ knowledge was very valuable whilst serving my elderly father. He was very pleased with his purchase. Diolch yn fawr!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Clarks Carmarthen staff excellent

Fantastic help from staff at the Carmarthen store (Sarah & Rachel) in buying my daughter some decent walking shoes. They really went above and beyond to find a shoe that not only fit but felt comfortable, including searching adult and online options. I find this the most reliable place to get feet measured too

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff.

Went into the store to purchase some shoes. Was served by Sarah G who couldn't have been more helpful. I left with one pair with another pair to be sent to my h/a. She's a credit to the company. Well done.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, helpful staff

Had an issue with my daughter’s new shoes rubbing. Took them back to the Carmarthen store to exchange them. Absolutely amazing service from Rachel, who was so good with my my very shy daughter and helped her pick out a new pair of shoes that fit correctly. Nothing was too much trouble. Also special thanks to the manager Katherine, who was also extremely helpful. So impressed with the customer service and will definitely be back to buy school shoes. Thank you both!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best quality shoes and customer service.

We purchased new shoes at the Carmarthen store. It is so, so good to be able to purchase half sizes! It would seem to be that Clarks is the only shoe shop doing this. The member of staff, Sarah, was friendly, helpful and knowledgeable with a good sense of humour. Customer service at its best.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Sarah in the…

Brilliant experience with Sarah in the Clarks Carmarthen. She was brilliant with our daughter, and spent time working with us to find the right fit which can be challenging with her insoles. She was so helpful, engaging and funny and we actually really enjoyed our experience shopping! It’s our second time taking our daughter to this store and we went back just for Sarah, and definitely will be again :)!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience and very good result…

A very pleasant and rewarding shopping experience. Sarah and Catherine were excellent, friendly and helpful, guiding me when I wasn't certain what shoes I needed to accompany the suit I would be wearing for my son's wedding. Their selection is very good as is the quality of the shoes and the advice they gave me on care of the leather. I will be buying more shoes at Clark's although the nearest shop is 45 mile from where I live.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

We needed a new pair of shoes for our…

We needed a new pair of shoes for our autistic son. The staff, Sarah Rachel and Jaime were all very friendly and helpful, measuring his feet, suggesting various styles without shoelaces, and making sure they were a good fit. He has always struggled with shoes, but has been very happy with this pair.

February 5, 2026
Unprompted review

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