Clarks - Carmarthen Reviews 233

TrustScore 5 out of 5

4.9

Unit 5 Red Street, SA31 1RA Carmarthen, Carmarthenshire, GB


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Rated 5 out of 5 stars

Bought shoes for our grandchildren at Carmarthen branch and Rachael was excellent 😄 Extremely knowledgeable, lots of patience abd very professional Nothing was too much trouble and we didn... See more

Rated 5 out of 5 stars

Thank you Sarah, in Clark’s Carmarthen store for all your help finding sandals for my tweenager daughter today! I loved your friendly, positive service. You really made us smile first thing in the mor... See more

Rated 5 out of 5 stars

Want to give a big shout out to Sarah in the kids section. Very knowledgeable, bubbly, helpful, smiley. As someone who suffers with anxiety it was a breath of fresh air to be in such a comfortable and... See more

Rated 3 out of 5 stars

The retail staff are lovely, no complaints, I was served by a lovely girl called Pearl. She was absolutely helpful for me and my kids. Very engaging and efficient. However if I must be honest, when I... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 5 Red Street, SA31 1RA, Carmarthen, Carmarthenshire, United Kingdom

  • 01267232252

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Excellent friendly, professional service

I saw a pair of shoes, similar to the polyveldt shoes I had many years ago, and called in to the Carmarthen branch. I was attended to by a knowledgeable assistant who went through the pros and cons of two styles that I was interested in, and I ended up buying two pairs. One pair needed a wider fit and this arrived by post two days later. Excellent well made shoes, matched by friendly, professional service. Thank you Rachel and Sarah.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah was very helpful and pleasant

Sarah was very helpful and pleasant. I needed to try a pair of shoes and compare them with a pair that I had bought previously online. I decided to keep the pair that I tried in te shop in exchange for the pair bought online. The exchange was done without any trouble and I am very grateful for all the help I recieved.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a lovely experience for my baby’s first Clarks trip. Bethan at the Carmarthen store is an angel! Helped me get my little one’s first shoes measured up and helped me pick the correct ones for his age. Very lovely person and very helpful (also great sales woman)

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Super experience

Rachel was absolutely brilliant with my son. She was knowledgeable friendly and patient. We had a great experience choosing nice winter boots for our trip away, thank you

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you rachel and sarah for a…

Thank you rachel and sarah for a brilliant and stress free vist, we went for my granddaughters first pair of shoe's, they were very welcoming and brilliant with my granddaughter who don't like strangers. They were very patient and carming. Thank you for making the experience a happy one.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service (thank you Ella)

Warm welcome when arriving in store, Ella was very professional and was able to see to multiple families at the same time without it feeling over whelming. She went out her way to be attentive and thorough ensuring the shoe fit was correct for my daughter. Very pleased with my visit to the Carmarthen branch

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Kind

Thank you Sarah, Rachel and Jaine for a great shopping experience at Clarks yesterday. So lovely to have friendly, expert help when buying shoes. I went to Clarks to get my feet measured properly and really appreciated their customer care and the time they spent with me, so I could make the right choice. Much appreciated.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Today we visited the Carmarthen store for our daughter to have her feet measured so that we could purchase her first pair of shoes. We were served by Jaime, who was very friendly, informative and was great with our little girl. A wonderful experience. Thank you so much☺️

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

First shoes :)

Sarah at the Carmarthen store was incredibly helpful in helping me buy my daughters first pair of shoes. She made sure they were the perfect fit. Very happy

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Clark's shop in Carmarthen

Went to the Clark shop in Carmarthen. Was served by three assistants Sarah, Bethan and Catherine. I had my four miniature Schnauzer dogs with me. I was welcomed and provided with professional assistance. The staff there are a credirmt to the Ckarks organisation.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Sarah and Rachel were the staff and they were very friendly and helpful. I needed a flat pair of shoes so tried a pair on but they were a bit tight so they suggested a wider option. I also tried a slightly larger pair. I bought the original pair of shoes I'd tried. My overall experience of shopping in Clarks Carmarthen was very positive and I'd highly recommend shopping there!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Clarks on brand! Great experience

Has a fantastic experience at the Carmarthen store recently. I left it far later than I should have to buy new school shoes but when I called (30/8)to book an appointment, the lady I spoke to put my mind at rest that they would ensure we found suitable shoes for . When we arrived on the Monday morning we were introduced to Ella who was just lovely - friendly and professional She measured my daughters feet carefully and considered/ discussed which shoes would suit my daughter and presented us with a selection to try . Even when the store began to get busy, Ella reassured us that she would stay with us until we were happy that the shoes we bought were right. There was brilliant teamwork between Ella and her colleague (said she likes cake but didn’t catch her name!) who took Ella’s next appointment for her so Ella could give us her undivided attention. Ultimately, we now have the perfect school shoes and I really felt that our experience is everything I hope for from the Clark’s brand and the reason I still choose to trust them with my daughters feet! Thanks

September 1, 2025
Unprompted review

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