Clarks - Chelmsford Reviews 239

TrustScore 5 out of 5

4.9

36-37 High Chelmer, CM1 1XR Chelmsford, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more

Rated 5 out of 5 stars

Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more

Rated 3 out of 5 stars

I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more

Company replied

Rated 5 out of 5 stars

Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom

  • 01245265585

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I was served by Lauren Monday 8th…

I was served by Lauren Monday 8th September she was an excellent assistant, gave me ideas Which suited me. Lauren had a lovely friendly manner and made sure I was satisfied with my purchase

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, and I came out with a nice pair of casual shoes. My assistant Imogen was very helpful, and came up with other alternatives to my original choice.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Really good customer service!

Brilliant service for my son’s school shoes at Chelmsford branch. Eve was fantastic, she even anticipated and brought out new trainers for him as well in his new size, really good initiative. She was also very warm and kind to my son. Thank you!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful 

My partner and I needed to get a pair of shoes for a daughter who had problems with her last pair of shoes. Izzy and Lauren both helped us measure her feet correctly and get us the correct pair of shoes. They were both super friendly and super helpful. We definitely recommend going to get shoes from this store - Chelmsford.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional and polite help brightening our day.

Today we were served by Codi at the Chelmsford Branch. He was a tremendous help, allowing us to consider all possible options to get the best school shoes for my year 8 daughter. A great advisor and some of the best service i have ever had in a shoe shop.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Imogen at the Chelmsford branch helped us with our son’s first shoes—she was incredibly helpful and efficient! Thank you, Imogen!

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Baby's First Shoes

I took my 1yo to get her first shoes and was served by Harry who was amazing! He was really accommodating and patient as my little one was apprehensive about having her feet measured, and he was really quick in finding us some shoes that matched what we were after. We were in and out in about 10mins and it was a pleasantly stress-free experience

August 31, 2025
Unprompted review
Rated 4 out of 5 stars

No Discounts on school shoes!!!

Popped into Chelmsford branch to get my children’s school shoes. Measured by a nice boy who was helpful. Bought 2 pairs of shoes. I find the prices quite expensive. £98 for 2 pairs of kids shoes. Also I signed up to the discounts costing me money on my phone bill as the texts aren’t included only to be told You can’t use that offer on school shoes! You can’t use your blue light card on school shoes! Very disappointing. As if you’re not making enough money to give discounts out!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Niamh

Niamh was excellent with my daughter in helping us with her new school shoes. My daughter has wide feet and had difficulty explaining the issues with each shoe. Niamh gave lots of options and made the experience excellent.

August 30, 2025
Unprompted review

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