Clarks - Chelmsford Reviews 239

TrustScore 5 out of 5

4.9

36-37 High Chelmer, CM1 1XR Chelmsford, Essex, GB


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Rated 5 out of 5 stars

I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more

Rated 5 out of 5 stars

Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more

Rated 3 out of 5 stars

I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more

Company replied

Rated 5 out of 5 stars

Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom

  • 01245265585

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service from Harry

Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly manner. Although he needed to go back and forth several times to the stock room to find shoes, he was consistently helpful and patient. He is an asset to the store and a superb role model for anyone in sales and indeed any profession.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for some easily…

I was looking for some easily fastenable shoes for my elderly mother. The staff in this store were more than helpful, checking colour and sizes for me. They were patient as I photographed the shoes for Mum to see on Whastsapp. Amrit was most helpful and a delightful store assistant, she was patient and polite. I really appreciated her advice and service.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

We visit Clarks each time our daughters need new shoes and we have been fortunate enough to be helped by Dionne a number of times now. Today we visited to get my Daughters first school shoes and Dionne made the whole experience a joy. She is fantastic with my daughter, even remembering her from previous visits and she is so kind and enthusiastic. I hope Clarks appreciate that she is an absolute gem. Thank you Dionne.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

The very helpful shop assistant

I was served by Harry who was extremely helpful. He waited with my sandals while I went and found a phone signal to check if I could get a different size online. I failed to get a signal. He was still waiting for me when I got back and I bought the sandals. Thank you Harry.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great for school shoes

Clarks assistant Izzy was so patient and helpful trued multiple shoes for us until we found the perfect pair! Also gave us advice on maintaining patten leather.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Had a very pleasant visit to Clark’s

Had a very pleasant visit to Clark’s.
Dionne and Amber were very helpful and friendly and gave me an honest opinion which helped in choosing the right pair of sandals for my needs. Best place to shop for comfort and also excellent service from all the ladies that work there especially Dionne and Amber 🙂

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Daughters first pair of shoes

We went in to buy our daughter’s first pair of shoes. Eve greeted us as soon as we walked in. Was very friendly and profesional. Found my daughter’s size and we left happy. Great experience all round.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Received incredible service from Toni last week. She went above and beyond to make find great shoes for my daughter. Super helpful and friendly.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Skechers versus Clark’s!

I had been into Skechers and they were helpful but I couldn’t find anything comfortable enough for my feet, I suffer from Fibromyalgia and peripheral Neuropathy in my feet.
I walked into Clark’s and was met by Eve, immediately I felt welcome. She was very patient and went out of her way to make sure I got a complete service. I ended up buying two pairs of shoes, plus a bag.
Thank you Eve for your kindness and happy persona.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Well Done Harry!

We walked in as i needed some boots at the last minute. Difficult to find in August!
Harry served us he was amazing. Professional and went above and beyond.
Smart, well spoken and so polite!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

A Brilliant experience in the Chelmsford store

My daughter and I have just returned from a visit to the Chelmsford store.
Hannah served us today, she was very helpful, calm and answered any queries we had.
She brought a lot of shoes out for my daughter to try ( she's 15 but has tiny feet) and together we found a shoe that was suitable for school.
Hannah was a great member of the Chelmsford team, thank you so much xxxx

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Nice shoes, great service!

I really liked the range of men's shoes here at the Chelmsford branch, and the two assistants, Zanita & Lauren, were very friendly and helpful! I will definitely return to this shop for future purchases. 🙂

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amber was so kind

Amber was so kind, patient and helpful for me and my 1 year old daughter, getting her feet measured and finding her some new shoes. She has served us twice now and she's been the same each time! Thank you Amber we will be coming back :)

June 27, 2025
Unprompted review

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